Quick Facts About Pampered Nails
Pampered Nails Place has received generally positive comments, highlighting their strengths in delivering excellent nail services, maintaining a clean and welcoming environment, and providing friendly and professional customer service. However, there are also weaknesses mentioned, particularly in terms of customer service and wait times.
One of the strengths of Pampered Nails Place, as mentioned in several comments, is their ability to deliver excellent nail services. Customers praised the nail technicians for their attention to detail, ability to recreate desired looks, and excellent shaping techniques. This indicates that the salon has skilled and talented staff who are able to meet customer expectations and provide satisfactory nail services. Additionally, customers were happy with the creativity and customization of designs, as seen in the positive feedback regarding the enchanted forest-themed nails for prom. This suggests that Pampered Nails Place has the capacity to cater to different preferences and styles.
Furthermore, the comments highlight the clean and well-kept space of the salon. Customers appreciate the effort put into maintaining a hygienic environment, which is crucial for any nail salon. A clean space not only ensures the safety and well-being of the customers but also contributes to a pleasant and comfortable experience. The positive comments regarding the massage also indicate that Pampered Nails Place offers additional services, such as hand and foot massages, enhancing the overall customer experience.
Another strength of Pampered Nails Place is their friendly and professional staff. Customers praised the kindness and professionalism of the workers, which creates a welcoming and pleasant atmosphere. This positive interaction with staff members is important in cultivating a positive customer experience, as it adds to the overall satisfaction and likelihood of returning in the future.
The comments also mention reasonable prices at Pampered Nails Place, which contributes to their strength as a salon. Affordable prices attract customers and demonstrate that the salon values accessibility and affordability for a wide range of clients. This may help Pampered Nails Place maintain a competitive advantage in the market.
However, there are also weaknesses mentioned in the comments. One recurring issue is the customer service experience, specifically in terms of wait times and lack of communication. One customer mentioned a significant delay in being served, with no communication or apology from the staff. This indicates a weakness in the salon's ability to effectively manage appointment times and communicate with customers regarding any delays or changes. Another comment mentions a lack of respect for walk-in customers. These weaknesses in customer service can negatively impact the overall customer experience and may result in customers deciding not to return.
In conclusion, Pampered Nails Place boasts strengths in delivering excellent nail services, maintaining a clean and welcoming environment, and having friendly and professional staff. These strengths contribute to positive customer experiences and customer satisfaction. However, weaknesses in customer service, particularly in terms of wait times and communication, need to be addressed to ensure a consistent and positive experience for all customers. Improving these areas can help Pampered Nails Place establish a strong reputation and increase customer loyalty.
Best TL Reviews
I normally don’t get my nails done but I wanted to do something different for my upcoming prom. I gave them inspiration pictures since the theme is enchanted forest and I wanted a look to match my dress. They knocked it out of the park. Definitely will come here again for future works.
Loved the way that my nails turned out. Clean space and the workers were very kind and professional. The massage felt great too :)
The first time I went to pampered nails I loved it. This is my second time and I sure this will be my forever spot to get my nails done. They’re very friendly and make sure you’re ok and do whatever request you have. Thanks I really do love my nails.
KIM DID AN EXCELLENT JOB ON MY NAILS, SHE WAS SUPER SWEET AND WILL DEFINITELY BE BACK !
Great detail and shaping my new favorite spot. Got exactly what I asked for. Thanks Kim.
I went here for the first time this past weekend, and let me tell you.. This place does such an amazing job!! The prices are reasonable, the place is clean and well kept (interior and exterior), the employees are very friendly. I had asked for Nancy to do my full-set based on the great reviews I’ve read about her, but she was booked so Kim did my nails and she did great! When I walked inside of this place, my nails were looking so bland and once I walked out.. my nails looked so much better, and I will definitely be returning! I’ve found my new, favorite go-to nail place. I hope this review works for some. Tysm Pampered Nails! ????❤️
They do excellent work but their customer service is AWEFUL. I had an appointment at 3:00 today and did not get served until 4:20. No one said anything to me the whole time I was there. Not how long a wait I had or NOTHING. If my nails were not in such bad shape I would have walked out. This was only my second time there, first time because I had a gift certificate. I will not be returning in spite of the work they do. And never offered an apology the whole time I was there (which was really a slap in the face).
In response to your reply, I said I had an appointment to the young woman when I entered as well as wrote it in the sign-in book. And at the very least, whomever I spoke with when I made the appointment should have known I was the 3:00 since no one else entered the salon until after 4:00. And from your response, it appears you don't respect the time of walk-ins (since you said you thought I was a walk-in). Walk-ins or appointment, neither wants or deserves to be disrespect and ignored.
Now under new ownership, this place does a great job. I have gone to Linda for years for my monthly pedicure and so appreciate her professionalism. She does a fantastic job on my toes, but she also is great at foot and leg massage. You won't be disappointed. Be sure to get your Pampered Nails Rewards Card for credit on future visits.
Place Pictures
Pampered Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places
Other Places
15. The Hair Palace