Crazy Discount Beauty

+1 302-658-5141

611 N Market St, Wilmington, DE 19801 United States of America

Open Today: -

Quick Facts About Crazy Discount Beauty

Crazy Discount Beauty Place, based on the comments provided, has both strengths and weaknesses. The strengths of the store can be identified as good customer service, reasonable prices, negotiation options, a wide selection of hair and jewelry products, and polite and knowledgeable staff. However, the weaknesses of the store include overcrowding, a minimum spending requirement for card transactions, potential misinformation about product contents, poor customer service during phone calls, the possibility of selling used items, and a small and cramped store layout.

Starting with the strengths, customers appreciate the guy who rings up customers due to his excellent customer service skills. This implies that the staff is attentive and ensures a positive shopping experience. Additionally, the reasonable prices and negotiation option are mentioned positively, indicating that the store provides affordable products and is open to accommodating customers' requests. The wide selection of hair and jewelry products is also mentioned positively, proving that the store caters to various customer needs and preferences.

Another strength mentioned in the comments is the polite and knowledgeable staff. This suggests that customers feel comfortable asking questions, as the staff is willing to provide detailed information about the products. Having approachable staff is crucial for a beauty supply store, as customers often seek guidance in choosing the right products for their needs.

On the other hand, the comments also highlight several weaknesses of Crazy Discount Beauty Place. One recurring issue is overcrowding of the store. This suggests that the store might need to consider expanding its space or rearranging the layout to create a more comfortable shopping environment. A cramped store can lead to difficulties in browsing and finding desired products, which may frustrate customers.

Another weakness identified is the minimum spending requirement for card transactions. Requiring customers to spend a certain amount before accepting card payments may inconvenience those who prefer to pay with cards or simply do not carry enough cash. This policy could potentially discourage some customers from shopping at the store.

Furthermore, there are concerns regarding potential misinformation and poor customer service. One comment mentions being told that lashes come with glue, but upon purchasing, it was discovered that the glue was not included. This misinformation reflects negatively on the store's credibility and trustworthiness. It is important for employees to provide accurate information to avoid misleading customers.

In addition, a comment claims to have experienced bad customer service when calling the store. Getting hung up on implies a lack of professionalism and attentiveness to customer needs. This incident highlights the need for improvement in their communication and customer service over the phone.

A significant weakness brought up in the comments is the issue of used items being sold. Customers have experienced buying opened or dried-out products, such as glue. Selling used items negatively impacts the store's reputation and customer trust. Implementing quality control measures to ensure that only new, unopened products are sold is crucial to maintain customer satisfaction.

Lastly, the small and cramped store layout is mentioned as a weakness. The overcrowding of products and a lack of space for customers to move around can make the shopping experience uncomfortable and frustrating. It may deter customers from spending a lot of time in the store and potentially limit their purchases.

In summary, Crazy Discount Beauty Place has various strengths, including good customer service, reasonable prices, negotiation options, a wide selection of products, and polite and knowledgeable staff. However, it also has several weaknesses, such as overcrowding, a minimum spending requirement for card transactions, potential misinformation, poor customer service during phone calls, the possibility of selling used items, and a small and cramped store layout. Addressing these weaknesses and further enhancing its strengths can help Crazy Discount Beauty Place improve its overall customer experience and reputation.

Best TL Reviews

Love the guy who rings up customers. Very good customer service and reasonable prices. He will also negotiate if you have valid reasoning. They have nice jewelry and any selection of hair you want. Can be a little overcrowded with the space at times.

I love this store they have all the hair products you can think of and there is lots of isle space, a lot of beauty supply stores are have cramped isles! I don't like that they want you to spend 8.00 in order to use your debit/credit card. Also I asked the lady at the register if the lashes I wanted to get came with glue and she told me yes but there was no glue in with the lashes at all... so I feel like she lied to me in order to get me to buy the lashes, I didn't appreciate that but over all it's a nice store.

Great options. The pple working there were very polite and willing to answer any questions I had regarding the different products they carry. Will be shopping there again

This place is a "Woman's Paradise". They have so many hair products in this place to last you a lifetime-4x!! ???? Women really love this place. Only place to go in town!

Called to see if they got micro hair and got hung up on definitely bad customer service

I've been shopping here for years... When no one else has what I need I can count on Crzy Discount, downtown Wilmington. Good hours of operation too...

Beware of used items. Went there to buy glue, me & the lady at the counter stood there & went through 4 already opened glue bottles. On one occasion I bought glue, went home & to do my hair & the glue was already opened and completely dried out.

The staff is nice but the store is very small and everything is stuffed together.