Quick Facts About BET Salon & Beauty Supply
Strengths:
1. Affordable pricing: The commenter mentions that the $250 fee included the service, braiding hair, and a tip. This indicates that BET Salon & Beauty Supply offers competitive pricing, which can be a major strength for attracting customers.
2. Accommodating walk-ins: One commenter mentions that the owner of the salon does her best to accommodate walk-ins and anyone who enters the shop. This flexibility in scheduling can be advantageous for customers who prefer spontaneity or struggle with making appointments in advance.
3. Skilled stylist: Despite the negative experiences mentioned by some customers, one commenter states that they have been going to a specific stylist named Tika and been very satisfied with the quality of work. This suggests that the salon has skilled stylists who can deliver satisfactory results.
4. Long-standing reputation: One commenter mentions their loyalty to the salon, having been a customer for over 20 years. This indicates that the salon has managed to maintain a positive reputation and attract long-term customers, which speaks to the quality of service provided.
Weaknesses:
1. Inconsistent service quality: Multiple comments express dissatisfaction with the quality of service received. Complaints include poorly done braids, loose braids, hair falling out, and unprofessional atmosphere. These weaknesses indicate a lack of consistency in the salon's service delivery, which can result in negative customer experiences and loss of business.
2. Difficulty in making appointments: One commenter mentions that making appointments with the preferred stylist can be challenging. They describe it as "pulling teeth" and experiencing the runaround when trying to book an appointment. This weakness highlights the salon's lack of efficiency in scheduling and customer management, potentially causing frustration and inconvenience for customers.
3. Rude and unprofessional behavior: Several comments express disappointment with the rude and unprofessional behavior of the salon's workers, including making unnecessary comments, making fun of customers, and discriminative behavior. This weakness indicates a poor work environment and a lack of proper training or disciplinary measures for the staff.
4. Burned hair and lack of proper hair care: One comment mentions that their hair was burned and not properly cared for by the salon. This indicates a lack of attention to customer satisfaction and hair health, which can lead to damaged hair and dissatisfied customers.
5. Discrimination and negative comments: Multiple comments mention discrimination against certain hair textures and negative comments made by the staff. This weakness highlights a lack of inclusivity and respect for customers, potentially leading to reputational damage and loss of business.
In conclusion, BET Salon & Beauty Supply has strengths in terms of affordability, accommodation of walk-ins, and skilled stylists. However, weaknesses in consistent service quality, difficulty in scheduling appointments, rude and unprofessional behavior, lack of proper hair care, and discrimination issues pose significant challenges for the salon. Improvement in these areas is necessary to enhance customer experiences and uphold a positive reputation.
Best TL Reviews
I got medium knotless braids from this salon two weeks ago (even though I asked for small) and they look horrendous. I paid $250 for everything, which included the service, braiding hair, and a tip. But a few days after getting them done, I noticed that my real hair was poking through almost every single one of my braids and also that a lot of the braids, especially in the back, were extremely loose. Later that night, I went to a dance rehearsal and one of my braids fell out! I can't even begin to explain how furious I was. I went back to the salon the next day to have them rebraid the one braid that had fallen out and still, it was done poorly. Not only were my braids of a terrible quality, but the atmosphere itself was highly unprofessional and full of rude people. I have attached pictures of my hair below. I literally got these done 16 days ago and I am taking them out tonight. There are so many people/places in the Providence area that offer professional, quality hair services for a reasonable price— BET salon is not one of them. Hoping this post can save someone else their time and money... please don't go here!
I go to one woman named tika. She does a fantastic job but making an appointment is like pulling teeth. Even after you get your hair done and ask to book another appointment for 2 weeks out they say just call. Then when you call they give you the run around. I have seen them take the bigger appointments and dismiss the smaller ones to make more money which isn't professional. If they don't want to do business they eventually take the phone off the hook so you get a busy ring
they made fun of my hair and burned the tips. didn’t offer to trim them off or anything.
The workers were rude and making unnecessary comments. Unprofessional. Would not recommend if you want a good experience.
I have been commuting to RI to get my hair done here since I was a kid! 20+ years later I still loveeee the services. The owner does her best to accommodate walk ins and anyone who enters the shop! When people ask where can they get a certain style done I always recommend BET because they always up for the task!!!
horrible service they didnt even braid my hair properly making fun of my hair type. disgusting
Anti black business discriminates against hair textures talks bad about customers. Do not go if you care about yourself and your children
They amazing the owner was friendly and my daughter said she was gentle
Place Pictures
BET Salon & Beauty Supply Info
Amenities
Health & safety
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Appointment required
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:45 PM |
| Sunday | 09:00 AM - 07:00 PM |
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