Quick Facts About 77 Nail Spa
77 Nail Spa Place, based on the comments provided, has both strengths and weaknesses. In order to provide a comprehensive analysis, the strengths and weaknesses will be discussed separately.
Strengths:
1. Nice and helpful staff: Several customers mentioned that the staff at 77 Nail Spa Place were attentive, listened to their needs, and were overall nice and helpful. This indicates that the salon has friendly and customer-oriented employees.
2. Quality work: A customer mentioned that they loved coming to this salon because they provided quality work. This suggests that the salon has skilled technicians who are capable of delivering satisfactory nail services.
3. Comfortable environment: One customer mentioned that although the area may be considered sketchy, they found the environment to be comfortable. This indicates that the salon provides a welcoming atmosphere for its customers.
4. Regular customer: Another customer mentioned that they have been going to this salon for years. This shows that the salon has managed to retain a loyal customer base, which indicates a level of satisfaction amongst customers.
Weaknesses:
1. Poor longevity of gel manicures: One customer complained that their gel manicure started chipping and peeling off after only four days, which is not expected for a proper gel manicure. Another customer also mentioned that their nails started coming off within three days after getting a manicure. These comments imply that the salon may have a problem with the quality and durability of their nail services, particularly their gel manicures.
2. Customer service issues: A couple of customers mentioned negative experiences with the salon's customer service. One customer was dissatisfied with the response they received when they complained about their nails chipping off, stating that the manager refused to make any alterations after two days. Another customer felt disrespected and rushed by a male technician who cut their real nails too low and was disrespectful. These comments suggest that the salon may need to improve its customer service and address issues in a more professional and satisfactory manner.
3. Communication and language barriers: One customer mentioned experiencing difficulty in communicating with the salon staff, as they couldn't understand what they were saying. Additionally, the customer felt that the staff were murmuring and talking about them in their native language. This indicates that there may be a communication barrier in the salon, which can lead to misunderstandings and customer dissatisfaction.
4. Hygiene concerns: A customer mentioned that the salon appeared unsanitary, and another customer observed that an employee used the same tip to take off their nail dip and put it back in the container. These comments raise concerns about the cleanliness and hygiene practices of the salon, which can negatively impact the customer's overall experience.
5. Unprofessional behavior: One customer mentioned that the salon staff refused to listen to their requests regarding the removal of their dip nails, and instead used an acrylic tip, causing pain and fragility in the customer's nails. Another customer felt disrespected by the staff who didn't ask for their preferences and spoke in their native language. These comments indicate that the salon may have issues with professionalism and respecting customer preferences.
Overall, while 77 Nail Spa Place has some positive aspects, such as friendly staff and a comfortable environment, there are significant weaknesses that need to be addressed. These include the poor longevity of nail services, customer service issues, communication barriers, hygiene concerns, and unprofessional behavior.
Best TL Reviews
You can not buy everything cheap. I went into this salon last Thursday to get a gel manicure. Within days, the 4th day to be exact, my nails began to chip and 3 of my nails peeled off. I went back to the salon and asked if they could do something about this and the manager said after 2 days they would not make any alterations. I was incredulous as a proper gel manicure should last at least 2 weeks. I have never had this happen before. Do not go here. Spend the extra 20 dollars and receive quality service.
I'm so fkn mad my nails coming up! It's been literally a week! My nails were coming up in three days! They won't fix them! I been coming here for years! But I won't go back anymore!
I didn't want to star this at all, I came in on the 2/4/23 to have nails done however pleased with them until I left the nails has broken at the the tips because they're to thin. Went back on 2/10/23 to show her and instead of fixing the problems she choose to tell me that it has been 2 weeks and it hasn't. I WOULD NOT RECOMMEND THEM IF YOU WANT THEM DONE RIGHT WITHOUT FOLDING OR BEnding.
I’m not sure how this place has a 3.9 star rating. There were random people inside trying to sell jewelry.
Upon entering I requested a dip soak off, I was told this would be $20 which was high to me but I was in a rush. When I sat down the employee began to use an acrylic tip to take the dip off of my nails. I explained to him that I would like him to stop and soak it off. He told me it would take to long and if I relaxed it would be fine and much faster. I let him try again and it still hurt, but it he refused. After a grueling 15 minutes. I paid and left.
Now almost a month later my nails are extremely fragile and weak after the top layer was taken off by what was supposed to be a soak off.
Oh and he proceeded to put the tip he used to take my dip off back in the acrylic tip container.
I wouldn’t recommend this place to my worst enemy! Sketchy area, does not listen to the customer and unsanitary.
They were nice and helpful. Attentive and listen to you.
Environment,
It’s hood but that’s comfortable.
I’m new to the area but I’m going back lol
I love coming here, they very nice and quality work, funny laughing ????????????
I don’t want to leave any stars. My nails are bleeding and I’m in pain. A man did them. I forgot his name. He cut my real nails and filed too low. I have payment proof also. I will not speak for the others but this guy was the younger one in the shop. He rushed and was disrespectful in a little way. No thank you to ever going back when I visit. (I have pictures on yelp)
Worst experience ever. Rude staff. WANTED TO CHARGE ME $3 EXTRA FOR SHAPING. HUH??? I tried so hard to be understanding and patient with them to no avail. I couldn't understand what any of them were saying. The woman who started my nails didn't ask me what I wanted and just started doing whatever. When I tried to show her a picture she wouldn't let me. They kept murmuring and talking about me in their native language. She stopped doing my nails midway and they told me to leave. I'm only posting this so no one has to go through the same experience I did. I left and went to City Nails instead.
Place Pictures
77 Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
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