Pro Nails

+1 217-234-4466

700 Broadway Ave Ste. 21, Mattoon, IL 61938 United States of America

Open Today: -

Quick Facts About Pro Nails

Pro Nails is a salon that has received mixed feedback from customers. While there are several positive comments about the service, skills of the technicians, and overall experience, there are also negative reviews that highlight issues with customer satisfaction and professionalism. In order to assess the strengths and weaknesses of Pro Nails, we will analyze the comments provided.

Starting with the strengths, it is evident that Pro Nails has a loyal customer base. One comment mentions being a customer for over two years, indicating that they have built a strong relationship with their regular clients. The excellent service and attention to detail are also mentioned multiple times, suggesting that the salon provides high-quality nail treatments. The positive feedback regarding the designs and skills of the technicians further reinforces the competence of the staff. Additionally, the relaxation and enjoyment experienced during a pedicure session are highlighted, indicating that Pro Nails creates a pleasant and soothing ambience for their customers.

Moreover, Pro Nails has been recommended by several customers. The word-of-mouth advertisement indicates that many clients are pleased with the service they receive, which can attract potential customers as well. The long-lasting results of the manicures are praised, demonstrating the durability and expertise of the technicians.

However, despite these strengths, Pro Nails also has some weaknesses that have been pointed out in the comments. One concerning issue is the lack of customer satisfaction in certain cases. A comment mentions a negative experience where the customer and their fiance were not pleased with the nails, but were met with resistance and unprofessional behavior when they tried to address the issue. The dismissive attitude displayed by one of the owners is a significant weakness as it can create a negative impression and deter customers from returning to the salon.

In addition, there have been instances where customers felt rushed or neglected. The comment about getting yelled at in front of other customers and experiencing discomfort during the treatment is evidence of poor customer service. These incidents can leave a lasting impact on customers, leading to a loss in clientele.

Another weakness mentioned in a comment is the issue of pricing. While the quality of the nails is commended, the customer felt that the salon overcharged them for certain additional services. This indicates a lack of transparency and fairness in terms of pricing, which can be a deterrent for potential customers.

In conclusion, Pro Nails has several strengths, such as a loyal customer base, excellent service, and skilled technicians. The positive comments regarding the design, long-lasting results, and relaxation experienced during the treatments indicate the strengths of the salon. However, the weaknesses highlighted in the comments include issues with customer satisfaction, professionalism, rushed service, and pricing transparency. These weaknesses can impact the reputation of the salon and potentially drive customers away. Pro Nails should focus on addressing these weaknesses in order to enhance customer satisfaction and improve their overall service.

Best TL Reviews

I have been going to this salon for over two years. The service has always been excellent. I frequently have people ask me about who does my nails or just comment on how nice they look. Whenever I get a design they look amazing. For Fourth of July I got Stars and Stripes. Most people thought the stars were stickers because they were so perfect. (Wish I took a picture).

Highly recommend!

Love this place! The guy (I didn't get his name) who did my nails did an amazing job! He was very meticulous and made sure they were exactly what I asked for! Anna did my pedicure and it was so relaxing! I have very sensitive feet and have had damage to my toenails on both big toes and she was very careful with them and made them look so good! I will definitely recommend this place to everyone and I will definitely be back! Thank you Pro Nails!

My fiance got her nails done and I could tell something was wrong when we were walking to the car. By the time we got home I had her call them and then I called them as well saying she just wasn't satisfied. One of the owners kept telling me that we were on camera walking out over and over again as I tried to explain when I owned businesses I would take things Case by case and personal. He kept saying we have you on camera walking out so you must pay to have them redone. I don't care about his camera and he should care about his customers satisfaction. The nails weren't terrible they just weren't satisfactory to us. A rude and unprofessional way to be. Lucky they got one star!

Me and my cousin went yesterday to get our nails done and it definitely was a fun experience

I love this place! I go here everytime I get my nails done and they never disappoint. My nails always last at least 3 weeks. Everyone thier is so nice and they have wonderful customer service! I can't wait to go back! If you need somewhere to go get your nails done I definitely recommend Pronails!

The only thing is they upcharged me at just to do a v shaped tip and it was fill appointmemt. Ive always paid way less for a fill but the original job was 55 and to get a fill was 47 plus 15 for the v shaped tip and an extra 5 for the stones plus tip I paid $75 for these nails. However they do look really amazing. Also get the dulex pedi its amazing $55 for paraffin wax scrub and hit stone massage and all this other wondefulness

Service was great. Extremely nice! Nails looks perfect!! Will definitely use again!!

I always came here since I was a little girl.I came into today for homecoming.I told them multiple times that I just wanted my feet painted to pedicure…A lot of girls from my class were in there and they were yelling at me telling me I wasted their time.I started bawling in there while getting my feet done.I had weird shaped nails,paint on my fingers and even a hair stuck in my nail!!I definitely wouldn’t go there after what I went through tosay which was supposed to be a good day.