Quick Facts About Nail & Spa
Nail & Spa Place has received a range of comments from customers, highlighting both strengths and weaknesses of the establishment. In order to understand these strengths and weaknesses, let's analyze the comments provided.
Starting with the strengths, one customer mentioned that they were able to get in right away with no wait. This indicates that the salon has efficient scheduling and can accommodate customers promptly. Another positive aspect mentioned is the cleanliness of the salon. One customer appreciated the cleanliness and the fact that it was not overly crowded.
Additionally, the skills and expertise of the nail technicians were praised by several customers. One mentioned that the nail technician, Ben, provided an excellent pedicure, being gentle on their nails and providing a perfect leg massage. Another customer specifically mentioned a nail technician, Jennifer, who had been doing their nails for years and provided a high-quality service. This indicates that the salon has experienced and skilled technicians who can cater to customers' needs.
The salon's ability to accommodate last-minute appointments was also appreciated by a customer. They mentioned the kindness of the staff when they were able to squeeze them in at the last minute. This flexibility and willingness to accommodate customers' needs can be seen as a strength of the salon.
Moving on to the weaknesses, a common complaint mentioned by customers is the lack of customers in the salon. One customer found it concerning to walk into a nail salon with no other customers present and viewed it as a red flag. This lack of customer traffic may indicate a lack of popularity or a negative reputation of the salon.
Another weakness highlighted by a customer was the quality of the nails after a week. The customer mentioned that their acrylic nails started lifting near the cuticle and did not look worthy of being filled. This indicates a potential issue with the durability and quality of the nail services provided by the salon.
One customer mentioned being charged extra for the removal of old gel nail polish, which resulted in a feeling of being nicked and dimed. This highlights a potential issue with transparent pricing and could make customers feel like they are being taken advantage of.
Other weaknesses mentioned include unprofessional behavior, such as watching YouTube videos while attending to customers and attempting to do nail designs that the technician was not confident in. These instances suggest that there may be gaps in professionalism and skill among some of the technicians.
In conclusion, Nail & Spa Place has strengths such as prompt service, cleanliness, skilled technicians, and the ability to accommodate last-minute appointments. On the other hand, weaknesses include the lack of customer traffic, potential issues with nail quality and pricing transparency, and instances of unprofessional behavior. By addressing these weaknesses and building on its strengths, Nail & Spa Place can improve customer satisfaction and loyalty.
Best TL Reviews
2 stars only because I got in right away with no wait. However there was no wait because there was absolutely no customers in there. Have you ever walked into a nail salon where there are no customers? And I went to this one because I first stopped at one close by but it was packed and it was a 30 minute wait, which I didn’t have time for. I got acrylic and when the nail tech put my hand under the uv light my nails literally burned and an awful chemical smell was blowing in my face. There were three people working and while I was in there two other customers walked in for pedicures at two different times. They were told they couldn’t get them in and sent away. So the whole time I was in there I was the only customer. The nail tech kept telling me to relax my hand, yes as you can imagine just like Angela Johnson would say. I thought I was relaxed I didn’t know what else he wanted me to do. Needless to say I won’t be going back. The photos are after a week of having them done, they don’t even look worthy of being filled when that time comes, they’re already lifting near the cuticle. Save your money and go somewhere else and wait. The fact that the salon was empty should’ve been my first red flag.
My daughter and I went today-she had a French tip gel manicure and I had a deluxe pedicure. Both of us were very happy with our service. Ben did my pedicure and he was awesome-gentle on my nails and the leg massage was perfect. My first trip there and her second, we will definitely return. Clean and not overly crowded at the time.
All went well just didn’t like being charged to remove my old gel nail polish, felt nicked and dime.
I've been getting my nails done with Jennifer since the week the salon opened. I spent 3 years searching for a nail technician who actually painted my nails all the way to the cuticle. With Shellac, my nails typically last 2-3 weeks, usually 3. I recently moved away to Atlanta & have dreaded starting the process of finding a technician over again because no one will do the job like Jennifer. I came back to visit my dad & the first thing I did was book an appointment with her. Just left & I'm happy as can be!
I asked for black ombré and they said they have never had ANYONE ask for a black ombré nail before & apparently he has been doing nails his whole life… ? Not super professional on the phone watching YouTube videos. They also told me they were not able to draw the moon but tried to anyways. They also left Acrylic on the skin around my nails so it looks kinda messy. Definitely won’t be back.
Just moved to the area and am happy to find this place so close to my new home. It looks s a welcoming and relaxing environment. I will definitely be back!!!
I’ve been going here for years and I’d never go anywhere else! Jen is awesome!
Loved my nails. They were able to squeeze me in last minute and they were so kind!
Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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