Us Nails and Spa

+1 978-777-0878

139 Endicott St #17, Danvers, MA 01923 United States of America

Open Today: -

Quick Facts About Us Nails and Spa

Us Nails and Spa has garnered a range of comments from customers, reflecting both strengths and weaknesses of the establishment. In assessing these comments, it is important to consider the overall reputation of the nail salon. While some negative experiences are mentioned, it seems that the salon has a generally positive reputation.

One strength highlighted in a comment is the consistent quality of work provided by Susan, who is skilled in gel manicures. According to a customer, Susan's manicures last for weeks and she goes the extra mile to ensure that the polish on the toes matches, even without a pedicure. This attention to detail and ability to provide long-lasting results is certainly a strength of the salon.

Another strength mentioned is the creativity and talent of Tina, who specializes in free-hand designs. The customer who mentioned Tina has been going to the salon for almost 20 years, even after moving to a different state. This loyalty demonstrates the level of satisfaction and trust that customers have in Tina's work.

Prompt service is also highlighted as a positive aspect of Us Nails and Spa. One customer mentioned that they were taken promptly upon arrival and had a great experience with Kelly, who performed a gel manicure and pedicure. Quick and efficient service is always appreciated by customers, as it demonstrates professionalism and respect for their time.

The salon is praised for its customer service and relaxing atmosphere. Several customers mention feeling welcomed and accommodated when they entered the salon. The comfort of the chairs and the lengthy foot massage provided during pedicures were specifically mentioned. Additionally, the prices were considered reasonable in comparison to other nail salons. These factors collectively contribute to a positive customer experience and help build a loyal customer base.

On the other hand, there are some weaknesses that have been mentioned in the comments. One customer had a negative experience with a rushed and inattentive nail technician who hurt their finger during the service. The lack of quality control and attention to detail displayed by this technician can be seen as a weakness of Us Nails and Spa. Additionally, the customer felt intimidated to voice their dissatisfaction, which may indicate a need for improvement in customer service training and ensuring that customers feel comfortable expressing their concerns.

Another weakness mentioned is the discrepancy between the advertised closing time and the actual closing time of the salon. This inconsistency in operating hours can be frustrating for customers who may have made the effort to visit the salon based on the advertised time. It is important for businesses to ensure that their operating hours are accurate and consistently followed to avoid disappointing customers.

Lastly, a customer expressed disappointment with their full set of acrylic nails and pedicure, claiming that the latter felt like a simple foot wash. This comment indicates a lack of satisfaction with the services provided, which should be improved upon to maintain customer loyalty and satisfaction.

In conclusion, Us Nails and Spa has several strengths that contribute to its positive reputation, including skilled technicians, prompt service, creative designs, reasonable prices, and a welcoming atmosphere. However, there are also weaknesses that the salon should address, such as inconsistent operating hours, a lack of attention to detail from some technicians, and a need to ensure customer satisfaction in every aspect of their services. Upholding and improving upon these strengths while addressing the weaknesses will help Us Nails and Spa maintain a positive reputation and draw in a loyal customer base.

Best TL Reviews

Since when a nail place can't do nails...Or better said nail places can't do nail unless you pay for a full manicure and a full pedicure, then is ok to work on your nails. They don't simple do a refill or a change color. That's for them is a waste of their time.

Had gel manicure with Susan a few times now and she never disappoints! My manicure stays beautiful for weeks and she always changes the polish on my toes to match even if I don’t get a pedicure. Reasonable prices and clean!

I've been going here for almost 20 years now, I've moved to NH and still go to Tina! I love her "Free-Hand" Designs! If you've never had a Pedicure, I Highly Recommend the "Deluxe"!! It's Amazing and so Relaxing, I alway's nod off!!

Walked in, got taken promptly, had a gel manicure and pedicure by Kelly. She did a great job!

I have a friend who goes here often and she took me for a girls day. The service was incredible, I was greeted and accommodated right away (with appointment) and the chairs are so comfortable. I received a lengthy foot massage with my pedicure and they looked perfect. Decent prices compared to others and relaxing atmosphere.

Loved them but i went there today and a woman who.was very rushed for one hurt my finger by violently sanding my finger with the nail then when i realized the color was a see though sparkle color i said i wanted to change colors it would have taken two seconds she said ohno the color will look bad with ur skin and said the red would look better which doesnt make any sense! So i should have made her get the new color but was intimidated by her demeanor i didn't put the right hand in the UVA light she says exasperated"oh my GOD!"? I go to this place often have never had her tho she sucks and i will NEVER GO BACK THERE! Should have stuck with city nails in Lynn!!

Website and door says they close at 6pm - walked in at 4:45 and they told me they’re closed. Even though the sign and website state 6pm. Drove 30 mins to their location. Annoying.

Worse full set of acrylic nails ever! And the pedicure it was like I paid 35 dollars to get my feet washed.