Magic Nails

+1 203-799-1907

104 Boston Post Rd, Orange, CT 06477 United States of America

Open Today: -

Quick Facts About Magic Nails

Magic Nails Place is a nail and beauty salon that appears to have mixed reviews based on the comments provided. In order to evaluate the strengths and weaknesses of the establishment, we will consider different aspects such as service quality, cleanliness, professionalism, customer service, and pricing.

Starting with the strengths, one customer had a positive experience with their eyebrows, mentioning that Tracey's station was nice, neat, and clean. This indicates that the salon maintains good hygiene practices and provides a comfortable and tidy environment for their customers. Additionally, this customer expressed satisfaction with the results of their eyebrows, highlighting the expertise of the staff in this specific area. Satisfied customers are likely to recommend the salon to others, indicating a positive word-of-mouth effect for Magic Nails Place.

Another customer also had positive feedback regarding their nails and eyebrows, recommending the salon based on their experience. This indicates that the salon has the ability to deliver satisfactory results in these specific areas, attracting more customers through positive recommendations. This word-of-mouth marketing can be an effective way to promote the salon and generate new business.

Moving on to weaknesses, several comments suggest a lack of cleanliness and poor customer service. One review mentions that the staff at Magic Nails Place does not wear masks, which raises concerns about their commitment to maintaining a sanitary environment, particularly during the COVID-19 pandemic. Another customer expressed disappointment with a pedicure service that lacked proper care and hygiene, as no lotion was applied and the experience overall was unpleasant. The lack of attention to detail in providing a thorough and proper service is a significant weakness that can drive customers away.

Furthermore, there are multiple comments implying that the staff at Magic Nails Place lacks professionalism. One customer recounts an incident where they were cut multiple times during nail services, expressing frustration over the lack of care and attention from the staff members. Another customer mentions that the staff engages in conversations about customers in their language, which can make customers feel uncomfortable and negatively impact their overall experience. This lack of professionalism not only affects the quality of service provided but also can result in a negative atmosphere for customers.

Pricing is another aspect that receives criticism in the comments. One customer mentions being charged $56 for a refill without any additional services, implying an excessive charge for a simple clear coat. Another customer feels that the eyelash service they received was rushed and not worth the price, causing them discomfort and irritation. These comments indicate that the salon may overcharge customers for certain services or fail to deliver value for the prices they charge, which can be seen as a weakness.

Lastly, one comment raises concerns regarding the legality and professionalism of some employees. The accusation that half of the employees may not be working legally is a severe weakness that can harm the reputation and credibility of the salon. This casts doubt on the salon's ability to provide reliable and trustworthy services.

In conclusion, Magic Nails Place has both strengths and weaknesses. The positive aspects include satisfied customers and good results in specific services such as eyebrows. However, there are significant weaknesses surrounding cleanliness, professionalism, customer service, pricing, and employee legality. Addressing these weaknesses is crucial for the improvement of the salon's reputation and the satisfaction of their customers.

Best TL Reviews

I love my eyebrows. I was recommended to return here for my eyebrows. Tracey's station was nice, neat, and clean. Most of all, she revived my eyebrows. I haven't had a successful arch in such a long time. I will be returning, it just saves me a complete trip up the road to Milford.

DO NOT go here! Not only is the service horrible,they have no respect for customers not do they care ab their customers! They are NOT clean, nobody wears a mask. I asked for a pedicure, she just slapped nail polish on,and charged me 40$ for a pedicure,no lotion nothing. I asked for a full set and she took out a cuticle cutter from out of the drawer and ended up cutting not 1 but 2 of my fingers where i wasn't even able to get me nails done i had to leave because of my fingers bleeding so much.!! They chargers me 65$ and never even apologized! I will be reporting to health department Monday morning!

Horrible. They up charge you. Got a refill and asked how much it would be, David told me $56. I didn’t even get a design or a full set, just a clear coat. I let the new eyebrow lady do my brows twice. The first time, she made them too thin, the second time she waxed the front part of one way too far back. Every single time I go in there for nails I get cut. Not joking. The first time David did it and I yanked my hand back due to the pain. He cut me with the tool that’s used to shave down the acrylic and laughed about it to himself after. I looked up and apologized even though he CUT me. The second time one of the ladies whom name I don’t know, was using the nail file and looked away while filing super hard, she ended up cutting the side of my pointer finger. I was bleeding a lot and it stung for days. I could’ve got an infection like that’s so dirty. Last, I went to get another refill and was cut yet again by one of the tools used for refills. It’s every single time and if I’m going to pay you guys more than half of $100 then can I get service with out blood and pain please ???? Also they talk about customers in their language. Doesn’t matter who you are, if you get the feeling that you’re being talked about, trust and believe that you are. This place is going downhill and fast.

They did a lovely job with my nails and my eyebrows. I recommended magic nail to many customers that complimented my nails at work. My nails changes from light red and blue when warm and changes to dark red and blue when color. When I go back I'm trying the olive green color and the neon colors.

I got my eyelashes installed 4 days ago by Tammy.She rushed the process and just say you get what you pay for $ 35.00.

My eyelashes are stuck on my eye lids making my lids hurt everything I closes my eyes. I had to immediately rubbed with water to get relief. It feel like small pebbles of rocks. You can see the pull of my skin looking like wrinkles. I did not go back because I live out of town.If anything she would of been taking it out.This not the first time I had an issue with lashes being done here.First time experience the lashes was $75.00 dropping out not even 25 mins.later.I went back and the tech seem like she had an attitude because she had to redo it.

I do not recommend this place for lashes cheap or not cheap there is so many professional places out there.

I go to get my eyebrows done, they always come out nice. I never have a problem. I haven’t gotten my nails done so I can’t speak on that. The staff is friendly too

Got my eyelashes done and they were coming off the same night, i took them completely off 2 days later because my eyes were swollen red and itchy. The lady did not clean her equipment and my eye lids are now red itch and peeling. DO NOT GET EYELASHES DONE HERE!!! THEY ARE ONLY GOOD FOR BROWS !

I got my eyebrows tattoo in March. August they were already fading. I confronted Tammy to let her know that I was not happy, Tammy argued with me and told me they’re supposed to fade within 5 months. Finding out later on she never had a license to do tattooing eyebrows and lied to the health department that she never did my eyebrows. I'll never go back there again. Half of her employees are not here legally.