Quick Facts About Sky Nails
Sky Nails place has several strengths and weaknesses based on the comments provided.
One of the strengths mentioned by multiple customers is the quality of the work. They praise the beautiful and uniform nails, indicating that the technicians at Sky Nails place have excellent skills and attention to detail. This is an important strength as customers are primarily seeking a well-done and aesthetically pleasing result when they go to a nail salon.
Another strength mentioned is the equipment and facilities. Customers appreciate the nice foot spa chairs and the overall cleanliness and safety measures in place. This indicates that Sky Nails place takes customer comfort and hygiene seriously, which is crucial for a successful nail salon. The fact that they have added additional safety measures during the pandemic closure shows their commitment to the well-being of their customers.
The personal qualities of the technicians are also highlighted as a strength. Customers mention that the techs have great personalities and are kind and friendly. This creates a positive and welcoming atmosphere for customers, making them feel comfortable and valued. The long-standing relationship between some customers and specific technicians, such as Helen and Tina, shows that these individuals have built strong customer loyalty through their skills and personality.
A weakness mentioned in one of the comments is the lack of proper communication regarding cash-only payment. This catches customers by surprise and leads to extra fees due to the need to withdraw cash from an ATM. This lack of clarity in their payment policy can lead to customer frustration and dissatisfaction.
Another weakness mentioned is the customer service experience. One customer shares a negative experience where they felt neglected and ignored when they asked for assistance regarding a lost item. The fact that they were left standing and the technicians did not make an effort to help or search for the item shows a lack of empathy and attentiveness to customer needs. This can greatly impact the overall customer experience and may deter customers from returning.
Overall, while Sky Nails place has strengths such as the quality of work, equipment, and friendly technicians, they also have weaknesses in terms of payment policy communication and customer service. To improve, they should consider clearer signage regarding cash payments, better training or reminders for their staff regarding customer service, and more proactive assistance to address customer needs and concerns.
Best TL Reviews
Great service!! Beautiful work
Not very happy with their customer service. First off, it’s cash payment only. They don’t have any signs inside indicating that it’s only cash. They tell you after the work is done and it catches you by surprise. So you have no choice but to use their atm machine to withdraw cash and I ended up paying $5 extra in atm fees.
I accidentally left my hydro flask there and I came back a couple of days later to pick it up. When I entered, they immediately asked for “manicure or pedicure?” and as soon as I asked for my hydro flask they immediately lost interest, went back to their work, and left me there standing for seconds not willing to help me and they didn’t even try to look for it. The owner ended up getting my phone number and said they would call me if they found it but I seriously doubt it. I’m pretty sure they threw it away although it’s only been a few days. For me to be spending near $100 once a month for their services I expected a little bit more assistance and just an overall better customer service. Although their work is good, I am very disappointed in their lack of customer service. I won’t be going back there as they made me feel they only care about money and could care less about their customers.
Came here for my birthday as a one time treat.. Let me tell you i will definitely be back in Two weeks. The equipment is amazing. The service is amazing. & the personalities of the techs are even better. . love this place. Deff a hidden gem
I liked this place. They did a great job on my nails. I liked the shape, the length, all 10 were uniform alike. Thanks!!!
I always come here for toes and nails. Lonnie the owner is so kind. Its a family business. They also own the beauty store next door. Nice foot spa chairs. They stay safe. All the ladies who work there are very nice. Good prices.
Helen is the best , she has been doing my nails for 10 years. And her sister Tina is amazing at feet.
They did my daughter and her best friends nails for prom and did a great job we were happy with the way they turned out and how well they listened to what we wanted.
My daughter and myself have been going to this location for over 10 years, I am so glad that they are able to open again since the pandemic closure, they have added so many safety measures that they should be commended, all of these girls work so hard snd with a smile. We go to Helen and Tina who are sisters and they are awesome, I can’t say enough nice things about them, but they are all great.
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Sky Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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