Quick Facts About Soho Nails and Spa (Akron-Green)
Soho Nails and Spa in Akron-Green has received a mix of positive and negative feedback from customers. To evaluate the strengths and weaknesses of the place, we will analyze the comments given.
Starting with the strengths, multiple customers praised the experience they had at Soho Nails and Spa. They found the staff to be friendly, attentive, and knowledgeable about their work. This highlights the positive customer service aspect of the salon, which can contribute to a positive overall experience for customers.
Another strength mentioned by customers is the cleanliness of the salon. Several comments specifically mentioned how clean the shop was, which is an important factor for customers when choosing a nail salon. A clean environment can create a sense of comfort and reassurance for customers, making them more likely to return for future services.
Furthermore, many customers were satisfied with the quality of the services they received. They expressed their happiness with their nails and pedicures and mentioned that their requests and preferences were taken into consideration by the technicians. This indicates that Soho Nails and Spa has skilled technicians who are capable of providing satisfactory results to their customers.
In terms of weaknesses, one recurring complaint was the issue of wait times. One customer mentioned waiting for 40 minutes before being seen, and another mentioned that the wait was so long, they couldn't get what they wanted. This indicates that Soho Nails and Spa may have some issues with managing their appointment scheduling and reducing wait times, which can be frustrating for customers.
Another weakness highlighted in a comment was the poor job done by a particular technician named Sandy. The customer mentioned that Sandy did not clean up the polish properly and also blamed the chipped nail on the customer's weak nails. Additionally, there was an issue with charging for a service that the customer did not want. This suggests a lack of professionalism and attention to detail by the technician in question.
Lastly, one customer mentioned that they were told by a technician named Eng that they would be charged extra for a gel powder they did not ask for. This indicates a miscommunication or misunderstanding between the customer and the salon staff, which could have been avoided with clearer communication and a better understanding of the customer's preferences.
In conclusion, Soho Nails and Spa in Akron-Green has several strengths, including positive customer service, cleanliness of the salon, and the ability to provide satisfactory results. However, some weaknesses were identified, such as long wait times, issues with specific technicians not performing well, and a lack of clarity in communication with customers regarding services and charges. Addressing these weaknesses can help improve the overall customer experience and satisfaction at Soho Nails and Spa.
Best TL Reviews
The experience was awesome. Eng and Loma were great. Mom and I came here for my first pedicure on her birthday. I will definitely be back. Keep up the good work
Had an amazing experience at Soho. The staff was nice and the shop was so clean. I have sensitive feet and don't like others to touch them. This was the first time I felt they were in capable and meticulous hands. Thanks Soho. I will be back often.
1. I waited 40 minutes to even be seen
2. I couldn't get it what I really wanted because I had to wait so long
3. The finally product (Sandy is her name I believe)
3a. She said "The white just spread so easy but i clean and up and it be all pretty and neat" (as you see she didn't)
4. I couldn't get them fixed that day because I was already late for class
5. The next day I went to and asked if they could clean up all the polish that was everywhere and fix a nail that was already chipped (gel)
6. They tried to blame the chip nail on my nails being weak
7. They redid all my nails (I didn't ask for that) and put some gel powder on them (also didn't ask for that)
8. Tried to charge me 10 dollars for a gel powder I did not want had to tell them basically I wasn't paying for it
9. Sandy waved me off and told me to go somewhere else next time very rudely
This place is AWESOME! Service is always top notch and everyone is so friendly. Most important is how clean this place is. I'll never go anywhere else.
Wonderful. I always come back here because the pedicures are amazing. Very satisfied with my nails this trip as well. My technician was attentive and listened to everything I asked for. Always double checked with me.
I just left Soho Nails and I can’t believe what a fantastic experience! My nails looked so good I almost hated to put polish on them! This is the most amazingly run salon I’ve ever visited. Eng took care of my pedicure and he is outstanding. A true technician while at the same time an artisan. I’m going to be living at the salon in the future. None better!!
Honestly the best pedicure I’ve had in years. Always wonderful environment to come and get your nails and toes done. Ing is very nice a personable and very knowledgeable ab what he’s doing! Definitely recommend him for a pedi!!!
I have come to this place for years and I love it. They are so friendly and attentive. I always get pedis and am happy with the results. If you’re looking for your nails to be done try them out you won’t be disappointed
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Soho Nails and Spa (Akron-Green) Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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