Crystal Nails and Spa

+1 508-872-6245

28 Union Ave, Framingham, MA 01702 United States of America

Open Today: -

Quick Facts About Crystal Nails and Spa

Crystal Nails and Spa seems to have several strengths based on the comments provided.

Firstly, customers appreciate the quick service and the ability to be helped right away. This shows that the salon is efficient and able to accommodate customers promptly. Additionally, the staff members are described as nice, friendly, and welcoming, which contributes to a positive and comfortable atmosphere for customers. The fact that the staff members are remembered and interact with the customers as if they were old friends shows that they prioritize building relationships and creating a personalized experience. The staff's professionalism and knowledge also stand out, as they are described as providing excellent quality manicures and pedicures. The fact that they are knowledgeable about different techniques and styles, such as dip powder, acrylics, and gel, demonstrates their expertise in nail care.

The prices at Crystal Nails and Spa seem to be another strength highlighted by customers. They mention that the prices are amazing and more than reasonable. Affordable prices can attract more customers and create repeat business. Additionally, the comment about having a stamp card towards a free service indicates that the salon offers incentives to retain customers and encourage loyalty.

The salon's commitment to following safety protocols during COVID-19 is mentioned positively as well. Customers feel comfortable knowing that the salon is taking precautions to ensure their safety, such as providing individual tool kits for each customer. This demonstrates that Crystal Nails and Spa prioritizes the health and well-being of their customers.

Despite these strengths, there are also some weaknesses pointed out in the comments. One customer expresses disappointment with their gel French manicure. They mention that the gel application was messy, resulted in burns from the UV light, and had unfinished edges. The fact that the customer had to request a redo and was unsure about going back indicates a lack of attention to detail and quality control. It suggests that there may be inconsistencies in the work of different technicians, as the customer specifically requested the same technician who did a great job previously. This inconsistency could be a weakness for Crystal Nails and Spa.

Another aspect that could be considered a weakness is the comment about damaging the nails while putting on a jacket. Although the technician fixed the nails, the fact that they were easily ruined suggests that the durability and longevity of the nail treatments may be questionable.

In conclusion, Crystal Nails and Spa has several strengths including quick service, friendly and professional staff, competitive prices, and commitment to safety protocols. However, there are some weaknesses such as inconsistency in the quality of work and potential durability issues. To address these weaknesses, the salon could focus on improving quality control measures and ensuring that all technicians are trained to consistently deliver high-quality results. Overall, the positive comments from satisfied customers outweigh the negative ones, indicating that Crystal Nails and Spa is generally a well-loved and appreciated nail salon.

Best TL Reviews

I walked in and they were able to help me right away. Very nice and prices are amazing. Anna sold me on getting my nails dipped instead of the acrylics and she did an amazing job. Even though I live out in Boston it's worth the trip. I love them!! Thank you

I’ve been here one other time, and remember having a great experience. I went back today to get my nails done for my engagement photos, and they did not disappoint!! The women who work there are wonderful, funny, welcoming, and made my nails look AWESOME ???????? I would recommend this place to anyone! They make me want to get my nails done more often (which would not be good for my wallet????)

Amazing ???? ????????I really recommend this place. Anna and your family are the best. I loved ???? we loved doing our pedicure while watching About is love with them. ☺️❤️

Edit: Returned for a gel French mani after my great experience last time but unfortunately I have to dock my review. I still love the staff who are super nice, but my nails look awful. The gel was put on so thick and messy that the UV light burnt me. There are unfinished edges, bubbling, and they’re already coming up the next day. See photos. I called and requested that they be redone by Anna, who did a great job for me last time. The person didn’t seem to understand my request and stated that another tech would do them. I don’t want to go back for the process of having them removed and redone just to have my nails potentially ruined more. I won’t be returning.

Best manicure I've ever gotten hands down *pun intended*. I got OPI gel #364. Anna is sassy, fun, and talented. They're doing a great job keeping things going during COVID and I'm glad to support them. They are following safety protocols. This was my first time here and the staff all treated me like an old friend. Anna even gave me some of her spring rolls to try (which were of course amazing). I also love that they have a stamp card towards a free service! I got lucky with parking. Prices more than reasonable.

The owner, and everyone in there are so friendly. They remember faces and life stories. And they do an amazing job on pedicures and manicures. The basic pedicure here would be at least a deluxe anywhere else. They take their time and pamper you. And with the new COVID procedures, they give you a kit to bring with you every time so the only tools touching you are yours. And the owner takes care of her customers like her kids. She knows I like spicy food so she gave me a pepper plant she grew and she literally stuffs my pockets with Vietnamese candy. Great job and great service. It’s like having your grandma take care of you and do your nails ???? I highly recommend them!

I honestly had a wonderful experience. The staff was very friendly and professional! They made me feel very comfortable and welcome. The quality of my manicure and pedicure was also excellent! This was first time getting a full set of acrylics and they made it very easy and let me know how to keep up with them in the future! Looking forward to going back in a couple weeks!

They did a beautiful job with my nails. II got the dip powder with a full set extension and I was a bit hesitant because I never got it before but all of my worries were gone as soon as I saw the final product.. I love this place.

This was my second time at Crystal Nails and i left very satisfied with my nails. Anna did an amazing job on my nails. I like to do the dip powder because it doesn't chip and lasts a long time. They have so many colors to choose from. Before leaving, i messed up some of my nails putting my jacket on but Anna made sure to fix them so I would leave with perfect nails!