Quick Facts About Popcorn Beauty Supply
Popcorn Beauty Supply has both strengths and weaknesses based on the comments provided. Let's analyze them in detail:
Strengths:
1. Helpful staff: One customer had a positive experience with the staff, who went out of their way to find suitable hair extensions for her wedding. This demonstrates their willingness to assist customers and provide a good level of service.
2. Wide selection of products: Several customers mentioned that the store offers a huge selection of hair care products and accessories. This suggests that Popcorn Beauty Supply has a diverse range of options, which can be appealing to customers.
3. Clean store and helpful staff: According to one customer, the store in Massapequa is clean, and there are plenty of staff members available to assist customers. This indicates that the store is well-maintained and adequately staffed.
Weaknesses:
1. Poor customer service: One customer had a negative experience with the staff, claiming that they were rude and did not follow their own return/exchange policy. This suggests that there might be inconsistencies in the quality of customer service provided.
2. Lack of product knowledge: Another customer mentioned that the owners and some employees were not knowledgeable about the products they sell. This could lead to frustrations for customers who expect guidance or recommendations from the staff.
3. Uncomfortable shopping experience: One customer felt uncomfortable while shopping at Popcorn Beauty Supply due to the staff's suspicion of potential theft. This can deter customers from trying on or exploring certain products, negatively impacting their shopping experience.
4. Expensive and low-quality wigs: A customer commented that the store's wigs were expensive and of poor quality, shedding and tangling easily. This indicates that the store may not provide the best value for money when it comes to certain products.
5. Unprofessional behavior: One customer encountered an incident where a staff member exhibited aggressive behavior. This kind of behavior can create a negative shopping environment and discourage customers from returning.
Overall, Popcorn Beauty Supply has strengths in terms of helpful staff and a wide selection of products. However, the weaknesses lie in poor customer service experiences, lack of product knowledge, uncomfortable shopping experiences, expensive and low-quality wigs, and unprofessional behavior from staff members. It is important for the store to address these weaknesses in order to improve customer satisfaction and loyalty.
Best TL Reviews
My hairdresser sent me to Popcorn Beauty for hair extensions after I showed her how I wanted my hair styled for my wedding. I have never used hair extensions nor have any knowledge about them. The staff was extremely helpful and worked hard to find me hair extensions that matched my own hair. Couldn’t have been happier with how the extensions looked with my own hair!! Thanks to the staff for being so patient with me and spending the time to make sure I had the best match!
This store is a total rip off & racist! They don’t check their products to see if it’s already opened. I bought 4 adore dye yesterday and only used two to see how it would take to my hair but it didn’t so I returned the other two and when I left the bag in the front to look for something else they said they can’t take it back because it’s “opened”. I’m talking calmly to the man that I didn’t open it and he’s saying why am I getting loud when I wasn’t! I will not be spending anymore money on them as they horrible when it comes to customer service!
The owners are unknowable about their products so they send 3 different people who don’t know either to “help” while the owners watch to make sure you aren’t stealing (as if!) Then after spending all your time helping yourself they get rude because you are then getting it yourself-a product they said wasn’t there to begin with-gentleman in the wig shop extremely helpful rest of staff rude! New young lady who tells you she doesn’t know-Rude-she’ll be replaced soon. Go to otb beauty supply around corner on 110 much better service!
They have a huge selection of hair care products and accessories. However, you can’t even try a headband here. They look at you as if you were going to steal or something. Was trying headbands on my daughter because some are adult size and they are too big for her, they told me not to try them on her! Ended up not buying any. Very uncomfortable to shop here.
Don't patronize this business!!! They're rude and don't even follow their own return/exchange policy. I shopped here frequently for the past couple of years however, after my last experience I will never shop here again!!! Additionally, their wigs are very expensive with poor quality. They shed, tangle easily, and not worth the money.
i LOOOVVEEEEE this store. i shop at the one in massapequa & they love me. everytime i go in the greet me with a smile & sometimes i get a discount. it’s such a wide variety of items i just love it so much
It's a high quality Beauty supply chain...the store (massapequa) is always clean and there's always a ton of people there to help you... it's the only place I go to now. They really set the bar...and get your discount card. You get cash back.
I find good products here and so far no issues with them except for one experience I had with one of the black male workers stocking up hair products. As I was looking around, he began stocking shelves behind me and walking back and forth doing his job. Because I was standing in an aisle I naturally moved aside to allow myself room. After a few times, he says to me "you don't need to move, if I needed you to move I would've said excuse me". I chose to ignore him. It happened again and this time his tone of voice was louder and more aggressive saying "I told you already if I needed you to move I would've told you" I decided to leave that aisle as I have the right to move for my own comfort as well WITHOUT anyone's permission. His tone indicated to me that he was looking for a reaction and perhaps confrontation and I feel that ruined and ended my shopping experience. I've shopped at the store again but try to be quick and make sure there are other female shoppers present in the aisle with me since the store is usually empty.
Place Pictures
Popcorn Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:30 PM |
| Saturday | 10:00 AM - 08:30 PM |
| Sunday | 10:30 AM - 06:30 PM |
How to go there
Location
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