Famous Nail

+1 314-487-9806

138 S County Center Way, St. Louis, MO 63129 United States of America

Open Today: -

Quick Facts About Famous Nail

Famous Nail place has received both positive and negative comments from customers. In order to understand the strengths and weaknesses of the salon, we will analyze each comment and identify recurring themes.

Strengths:

1. Polite and friendly staff: Multiple comments mention that the staff at Famous Nail place is polite and friendly. This indicates that the salon creates a welcoming and pleasant atmosphere for customers.

2. No-chip manicure: One customer mentioned that they received the best no-chip manicure they've ever had at Famous Nail place. This indicates that the salon has skilled technicians who can provide high-quality, long-lasting manicures.

3. Intricate designs: Another customer praised the salon for producing intricate designs that matched their expectations. This indicates that the salon has talented nail artists who can create detailed and customized designs for customers.

4. Clean and welcoming environment: A customer mentioned that the salon is clean and welcoming. This indicates that the salon pays attention to cleanliness and creates a comfortable environment for customers.

Weaknesses:

1. Poor customer service: Multiple comments mention instances of rude and unprofessional behavior from the staff. This indicates a weakness in the salon's customer service, which can leave customers feeling unsatisfied and unappreciated.

2. Inconsistency in staff: One comment highlights that there is a high turnover rate of employees at Famous Nail place. This could indicate a lack of stability and continuity in service quality, as new employees may still be learning or have different skill levels compared to previous employees.

3. Price discrepancies: One customer mentioned that they were charged a higher price than usual without prior notification. This indicates a lack of transparency in pricing and can lead to customer dissatisfaction.

4. Failure to meet customer expectations: One customer mentioned that despite requesting a specific nail shape, they were unable to get it. This indicates a weakness in the salon's ability to meet customer expectations, which can result in disappointment and frustration.

Based on the comments, the strengths of Famous Nail place include polite and friendly staff, the ability to provide long-lasting manicures and intricate designs, and a clean and welcoming environment. However, the weaknesses include poor customer service, inconsistency in staff, price discrepancies, and a failure to meet customer expectations.

In order to address these weaknesses, Famous Nail place should focus on improving customer service training for their staff, ensuring consistent quality by reducing employee turnover, and being transparent about pricing and any changes in prices. Additionally, the salon should work towards better communication with customers to understand and meet their expectations, especially when it comes to specific requests for nail shapes or designs.

By addressing these weaknesses, Famous Nail place can enhance the overall customer experience and continue to build a positive reputation for their salon.

Best TL Reviews

I’ve been using this salon since 2015. The staff has always been very polite and friendly, but that doesn’t excuse the experience I had, which will be my last. I asked for extra long black stiletto nails, and after being treated like a hassle for the shape I wanted, two and a half hours later I never got it. I was also used to being charged 50-60 for a full set and they decided to charge me 80 for these and only said they would give me a refund if I let them chop them off. I work in the beauty industry and I am embarrassed to have gotten what I received.

I supported this nail salon for a long time. The one time I asked to have a broken nail repaired....both Sheila & her husband were very rude to me. They always talked about everyone in their language & their employees were just as bad. Each time I went in there to get my nails done..new employees were there & the ones from the month before were gone. I stopped going about 4 yrs ago. Best decision. There are tough times in our country now. There's no room to be rude to customers. I should have written this a long time ago. Good residence!! BTW..they're lucky I gave them one star. I was being generous.

1st. Open on Sundays!!

2nd. Walked-in (may not always be the case) and sat down.

3rd. Didnt feel rushed, she took her time. Roughly 40 minutes.

4th My nails don't get the best care, and they came out looking fantastic!!!

We had such a great experience. My tech gave me the best no-chip manicure I've ever had. It lasted over 3 weeks, without even one chip, despite my doing housework and gardening.

My last experience with this salon was very disappointing and days later I was not sure if I should personally walk back into the salon to express my feelings about how unnecessarily rude and rough the tech was handling me…. But for the greater good I will give a big ???????? for a review. This same tech was rude to my elderly mother in the past also… we thought maybe she was just having a bad day but unfortunately she has poor work ethic in customer services or just desensitized in their business reality. There are many other places for these services that are more welcoming for clients.

Got my nails done here 3 weeks ago, and they have stayed perfectly! They did a great job doing exactly what I showed them and my nail tech was very sweet. I would definitely recommend!

I come here every 3-4 weeks and I'm always impressed! It is very clean and welcoming and the nail artists are very talented. My Manicurist is the BEST!!!!

Absolutely love the intricate designs! I found a picture on Pinterest and it turned out exactly how I wanted. Very nice, welcoming, efficient. Will be back!