First Nails & Spa

+1 651-464-6011

Open Today: -

Quick Facts About First Nails & Spa

Strengths: 1. Gentle ingrown toenail removal: One comment mentioned that First Nails & Spa does a nice job of digging out ingrown toenails without causing excessive pain.

2. Attention to customer preferences: A customer expressed satisfaction with the nail technician's ability to listen to their desired nail style and deliver exactly what was asked for.

3. Skillful acrylic nail services: Gia, a nail technician at First Nails & Spa, was praised for her ability to recreate desired nail styles from internet pictures and providing a pleasant experience.

4. Warm and upbeat atmosphere: One comment highlighted the positive and welcoming ambiance of the salon, contributing to a pleasant overall experience for customers.

5. Fun and attentive staff: A customer who had their first visit to the salon noted that the staff were fun and attentive, suggesting that they provide good customer service.

Weaknesses: 1. Failure to meet expectations: A customer expressed disappointment with their manicure, stating that the nail technician did not finish the nails as agreed and the final result did not match the desired style. This indicates a lack of attention to detail and possibly poor communication within the salon.

2. Inconsistent quality of service: Another customer had a negative experience with an unprofessional nail technician who spent the entire appointment on her phone and provided a rushed and careless service. This inconsistency in service quality can be detrimental to the salon's reputation and customer satisfaction.

3. Uneven and rough nails: A customer complained about the uneven and rough finish of their nails, suggesting that the nail technician did not provide a high-quality manicure. This lack of attention to detail may be indicative of a lack of skill or training.

4. Lack of professionalism: The same customer mentioned that the nail technician hit their hand instead of verbally communicating and wiped away blood with her bare finger. These actions demonstrate a lack of professionalism and hygiene standards, which can be concerning to customers.

5. Misleading pricing: A customer mentioned that the price was good, but they felt they did not get adequate value for their money. The nails did not meet their expectations, and they felt the overall job was lazy. This suggests that the pricing may not accurately reflect the quality of service provided.

In conclusion, First Nails & Spa has strengths in terms of gentle ingrown toenail removal, attention to customer preferences, skillful acrylic nail services, a warm atmosphere, and fun and attentive staff. However, there are weaknesses related to failure to meet expectations, inconsistent service quality, uneven and rough nails, lack of professionalism, and potentially misleading pricing. These weaknesses point to areas for improvement within the salon to ensure better customer satisfaction and to maintain a positive reputation.

Best TL Reviews

They do a nice job of digging out ingrown toe nails. Some places will just aggressively dig them out. Very painful. Thanks for being gentle.

Wife was just in here for a mani-full set, prior to working on her nails she showed a photo/reference to products that would be used to get the nails she asked for and was told would be done. The estimate for everything she wanted was $90, two hours later the nails were not finished to what was asked for and agreed to be done… she walked out still paying $90 for half the job being done and still tipped over 20% as she’s not a conflictive person and has a hard time speaking up for herself. The time was slow in the beginning and towards the end was rushed, where she was too panicked to say anything while being rushed out the door 45 min before the salon had closed and everyone else was gone.

The woman who did my nails did a wonderful job with exactly what I wanted! I LOVE IT when these nail techs actually listen to what you want and in result I definitely got what I payed for.... so good, someone on my fb got her nails done just like mine (somewhere else thougu) a week after I posted about mine! Thank you!!!

Gia does a wonderful job on my Acrylic nails! I come in with internet pictures of what I want and she DOES A WONDERFUL job making it match the best we can! She takes her time, and is a very pleasant gal! I have gone here only twice and Will never go anywhere else again

It was a very warm and upbeat atmosphere. Logan did an absolute fabulous job on my nails and made me feel welcome! Must return to see what he'll do next with my nails.

Price was really good but you get what you pay for! The most unprofessional nail tech I have ever had. She was on her phone the entire time and instead of asking me to do something she would just hit my hand and point. Was going to get a pedicure as well but will take my business elsewhere and not return to this salon. Bummer because I was looking for a good salon near me since I moved! Plus all nails are uneven and not smooth and I wanted my nails to look nice for my baby shower????

Called at noon for 330 appointment. Staff were fun, and attentive. Made great suggestions, and did exactly as I asked. This was my first time in, and I am very pleased!

First photo is what I asked for second is what I got. Asked for a French tip and all they did was glue white plastic acrylic tips at the end of my fingers and painted a clear coat on top. As you can see they turned out extremely tacky and the French tip goes way further down then it is supposed to. Cut me multiple times and wiped the blood away with her bare finger. Not to mention she was on her phone the entire time. Charged me 50 dollars for her to do a lazy job and not even paint my actual nails. Horrible experience never go here.