Quick Facts About Diva Hair and Beauty Supply
Strengths:
1. Friendly owner: The owner of Diva Hair and Beauty Supply is always nice and helpful, creating a positive shopping experience for customers.
2. Good hair selection: The store offers a wide range of hair products, including hair extensions and other hair care items, providing customers with a variety of options to choose from.
3. Decent prices: The prices at Diva Hair and Beauty Supply are considered reasonable, allowing customers to purchase quality products without breaking the bank.
4. Discount for regular customers: The store recognizes and appreciates loyal customers by offering them discounts on their purchases, making them feel valued and encouraging repeat business.
5. Stylish unique items: Diva Hair and Beauty Supply offers stylish and unique items such as clothing and jewelry, allowing customers to find trendy and one-of-a-kind products.
Weaknesses:
1. Inconsistent store hours: There have been instances where the store closed earlier than the advertised time, inconveniencing customers who arrived before closing. This lack of reliability may deter potential customers from visiting the store.
2. Disrespectful customer service: Some customers have reported disrespectful and rude behavior from store staff over the phone, which can create a negative impression and discourage future visits.
3. Limited availability of certain products: While Diva Hair and Beauty Supply has a good selection of products overall, there is a need for more color options for little girl hair products. This limitation can inconvenience customers with specific hair needs.
4. Decline in service quality: One customer, who had been a longtime client, expressed disappointment with the decline in the quality of service provided by one of the hairstylists, Isabelle. The person experienced hair breakage and the stylist's refusal to address the issue, leading to a negative experience and loss of trust in the business.
5. Inconsistent store closure: On one occasion, the store was completely closed 15 minutes before the advertised closing time, causing inconvenience for a customer who needed to purchase hair products before starting a new job. This inconsistency in store closure can lead to dissatisfaction and frustration among customers.
In conclusion, Diva Hair and Beauty Supply has several strengths, including a friendly owner, good hair selection, decent prices, discounts for regular customers, and offering stylish and unique items. However, it also has weaknesses, such as inconsistent store hours, disrespectful customer service, limited availability of certain products, declining service quality from a hairstylist, and inconsistencies in store closure. These weaknesses can negatively impact the overall customer experience and should be addressed by the business to maintain customer satisfaction and loyalty.
Best TL Reviews
Owner is always nice. He helps a lot. His friends that be coming in. Horrible. Stop talking when ppl are at the register. The hair selection is good. Prices decent.
I got to the store at 7:55, I only needed one thing and the door was locked. It says they close at 8 so I knocked and no one answered. So I called, finally someone picked up and I said I was outside and needed one thing and she said they were closed. It was not 8, and the way she spoke was very disrespectful
I absolutely love this Beauty store. Such stylish unique items here. From hair extensions & products to clothing & jewelry. I always buy my hair extensions from Diva. I’m treated well and they are even kind enough to give a discount for being a regular. I really enjoy shopping here. Best quality hair extensions for a great price.
My wife goes there quiet a bit. Unfortunately they are close Sundays but she takes our girls there for most of there hair supplies. They are reasonably priced and have good selections of products. The need more color needs tho for little girl hair. Even the little black rubber bands I think my wife said she has a hard time finding
Isabelle use to do do a great job. But recently her qaulity in work has become rather poor. Although she can braid fast. The lasting quality of the hair style is over all 1%. The last 3 times I've gone to her. She has caused my hair to break off. I have thick beautiful mixed hair, that grows very healthy. Breakage isn't a part of my DNA. The last time I went to her on August 8 2020 she did a real cute style i designed. The next day all the braids had unravelled and slipped down. Giving me the look of dirty messy not twisted dreads. Isabelle had promised to redo it but would never schedule a time with me. She even sent me a rude text message regarding the situation. I guess after going to her for over 4 yrs and her getting more clients I didnt matter anymore. She had just invited me to her wedding at this hair appointment. I was going to Isabelle when she was working out of her home. Before she had a shop.I thought we had a professional and non professional relationship. I have always paid her and tipped her. A protective hair style should not cost me my hair. I couldn't get her on the phone so I called the bank and disputed her. Got my money back. I will buy hair from Diva hair salon until I find a place to buy hair. But I will never let Isabelle do my hair again. She doesn't take pride in her work anymore. she's stealing by not giving people what they pay for. I considered her a sister. I would never have thought she would do me this way. Its been a month and still she has not returned my call or messages. She knows she did me wrong and all she needed to do was fix it. Instead she chose to lose a great client/friend. Money isn't everything!! its the relationships with people that you build , that holds true value in each person's life. Thats how you run a business especially one thats so personable. I own my own business and I would never insult a client as she has done to me. In short. Diva Hair Salon has gone down in quality of service.
Google and sign on store says 8 P.M. closing. Arrived 15 min before closing and store was completely closed no one even inside. Now I have to start my new job with green freaking hair because they were closed before closing time. Thanks Diva I will stick to Sally's from here out.
Good place to go and get all of your hair needs
Elizabeth is a very nice young lady. I loved talking with her .. I go to her shop if she dont have what you want she will get it for you.. she also do hair. And a beautiful job that she does..... some people need to stop judging the store .. just follow your heart to a beautiful African young woman trying to have a business....
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Diva Hair and Beauty Supply Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Opening Hours
| Monday | 11:00 AM - 07:00 PM |
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| Tuesday | 10:30 AM - 07:00 PM |
| Wednesday | 10:30 AM - 08:00 PM |
| Thursday | 10:30 AM - 08:00 PM |
| Friday | 10:30 AM - 08:00 PM |
| Saturday | 11:00 AM - 05:00 PM |
| Sunday | Closed |
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