Quick Facts About Flagstaff Nails Salon
Flagstaff Nails Salon is a popular salon with a dedicated staff that provides excellent customer service. Many customers are loyal to this salon and appreciate the personalized attention and care they receive during their visits. The atmosphere is described as quiet and relaxing, making it a comfortable and enjoyable place to get nails done.
One strength of Flagstaff Nails Salon is the expertise and skill of their technicians. Customers praise the attention to detail and the time taken to ensure that every nail looks perfect. The staff, including Mary, Vincent, and John, are highlighted as talented and caring individuals who go above and beyond to make sure customers are happy with their nails. This consistent quality of service is a major strength of the salon.
Customers also appreciate the friendly and welcoming nature of the staff. They mention that the technicians make an effort to get to know them and engage in small talk, creating a comfortable and enjoyable experience. This personal touch adds to the overall positive atmosphere of the salon and contributes to the happy customer base.
Another strength of Flagstaff Nails Salon is their ability to accommodate customers efficiently. Despite being a busy salon, they are known for making appointments and honoring them. Customers appreciate being able to schedule their visits in advance and not having to wait for a long time. This shows that the salon values their customers' time and strives to provide a seamless experience.
The salon offers a variety of services at reasonable prices, which is mentioned as a strength by several customers. They mention the $40 Pedi & Mani as a great deal in town, and also appreciate the availability of options like dips, gel, acrylics, regular polish, and spa pedicures. The range of services offered at affordable prices makes the salon accessible to a wide range of customers.
While the salon receives mostly positive feedback, there are a couple of weaknesses mentioned by customers. One customer had a negative experience with a full set that was sloppy and had to be fixed multiple times. The customer expressed disappointment in the lack of professionalism and apology from the salon after paying a substantial amount for the service.
Another weakness mentioned is the lack of refund when the customer was unhappy with the correction of their nails. This suggests that the salon could improve their customer service by offering a refund to rectify the situation. Customers also express a desire for the salon to acknowledge when they make mistakes and apologize for any inconvenience caused.
In conclusion, Flagstaff Nails Salon has several strengths that contribute to its popularity and customer loyalty. The skilled and caring staff, welcoming atmosphere, efficient appointment system, and affordable prices are all positive aspects of the salon. However, there are a couple of weaknesses regarding customer service in specific instances. Overall, the salon has created a positive and relaxing environment for customers, making it their go-to place for nail services.
Best TL Reviews
I go to this place almost every 3 weeks. I’m pretty regular, and I love Mary and her staff!! They’re always busy so I know to make an appointment, but the staff always take their time to make sure I’m happy with my nails. The staff help me pick colors and styles that compliment me, and they make small talk to get to know me, and make me feel comfortable. Plus their atmosphere is so quiet and relaxing! Going here is my happy place and I can’t go anywhere else to get my nails done!
John is the best! He spent extra time making sure every nail looked perfect and even stayed past closing time to make sure my nails looked good. Him, Mary, and Vincent are all awesome people who really care and are super funny too! This is my third time coming here and the results are good every time!
Edit: Just got a new set and Nina did awesome on them. All the techs at this salon are wonderful
I’m seriously not one to leave reviews especially bad ones. This experience was just that horrible. Probably my first Google review. Went in with my friend for some pamper time. Pedicure was fine but my full set was just really sloppy. I asked the guy three times to fix certain things and I could tell if I asked again I would just be dealing with someone annoyed. And it’s awkward when you have to tell a licensed nail tech how to do nails. Being that my friend brought me in and knows this place I just wanted to focus on hanging out with her so I didn’t really take a great look at my hands until I left. So I call the following morning to set up a new apt for them to be fixed. I was polite over the phone and received zero apology for not liking what I paid for. Which was over $60. Together, my friend and I spent a combined $330. That’s a lot and we just wanted to treat ourselves. When I got there for my apt they shuffled me around and helped other people when I had an apt time. Mary asked me if I was sure I had an apt. It’s really unprofessional to treat a returning client that calmly asks for a correction like they are the inconvenience. I asked for almond shape. They gave me stiletto and at the last minute he just kept making them pointier and it was way too late to correct. I figured whatever, I’ll just go home and file them. But when you pay that much it’s pretty annoying to have to fix your own nails. I walked out after returning for them to be fixed. They refused to refund me after it became clear that they were annoyed at having to correct them. I truly wish flagstaff had a good nail place. I’ve tried so many places here I’ve resorted to buying my own kit and doing them at home. But sometimes I want to pay to have them done. Without fail, everyone in this town has been a let down. It would be so refreshing if just once they could be like ya know, we wronged you here and we’re sorry about that let’s fix em!
Such great customer service, they were so very kind to me in helping me fix my nails that got damaged after not being properly done by another salon two days prior. Especially since I have a wedding to attend to later this week. John was my nail tech and was very careful in correcting everything, taking good care of my natural nails, and making my nails look simply gorgeous. Thank you to the nail tech team at Flagstaff Nails, I appreciate this so much!
I used to visit Mary prior to moving to East Texas… first visit back to Flag and this is the first place I went. Love Mary and her entire staff. They do a great job for a very fair price. Every time we come back for a visit this will always be on my list of stops. Got me in for an appointment quickly.
Lovely ???? atmosphere! Clean and modern. Several technicians to accommodate your needs. Appointment or walk-in, the $40 Pedi & Mani is best deal in town. Massage chairs to help you relax. Dips, Gel, Acrylics, Regular polish,
Spa Pedicures all at GREAT prices $$!
It was busy, but we were able to get our nails done. Patient w my girls. Happy to do our designs and fix what we needed. A special thank to John for being patient.
I had such a great experience here. Kathy did my nails for my wedding and she was so meticulous and lovely. They came out perfectly. The rest of the staff are all so pleasant and friendly. It’s a very welcoming and clean environment!
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Flagstaff Nails Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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