Nail Style & Spa

+1 716-873-9400

1727 Sheridan Dr, Buffalo, NY 14223 United States of America

Open Today: -

Quick Facts About Nail Style & Spa

Nail Style & Spa has received mixed reviews from customers, with both positive and negative experiences reported. In order to analyze the strengths and weaknesses of the place, we will evaluate the comments mentioned above.

Starting with the strengths, several customers praised Katie, one of the nail technicians, for her excellent skills and attention to detail. She examines the nails thoroughly and ensures that they are perfect. The fact that acrylic nails applied by Katie last for three weeks without lifting is a testament to her expertise. Furthermore, Katie's friendly and easygoing nature makes the overall experience enjoyable for customers. Additionally, Tracy is recommended as a viable alternative in case Katie is not available.

Another positive aspect of Nail Style & Spa is the excellent pedicure service. One customer had a wonderful experience with a gentle technician who conducted the session confidently. The availability of spa seats allows for a custom massage while having the feet attended to, making the experience even more luxurious.

The salon's proficiency in dip manicures is also mentioned as a strength. Customers appreciate the good price and the staff's knowledge, kindness, and cleanliness. The technicians take the time to ensure customers are happy by doing a test nail before proceeding with the full set, allowing for customization and satisfaction. This attention to detail, combined with the willingness to listen to customers' needs and provide recommendations, contribute to a positive customer experience.

However, Nail Style & Spa does have weaknesses as well. Several customers mentioned that gel manicures on natural nails did not last longer than 3-5 days, which is significantly shorter than expected. This is a major drawback, especially for customers who pay a substantial amount of money for the service. Additionally, one customer expressed disappointment with a dip manicure, stating that after only a week, three of the nails had issues. This indicates an inconsistency in the quality of service provided by the technicians.

Some customers also reported negative experiences regarding rude and rushed service. One customer was rushed through their birthday pedicure and dip manicure, and consequently, the nails began to deteriorate within a week. The poor service coupled with the high cost of the treatment compounds the customer's dissatisfaction. Another customer complained that their girlfriend received unsatisfactory acrylic nails that were the wrong color and too short. Despite multiple complaints during the session, the salon did not offer a refund. These incidents reveal a lack of attention to detail and poor customer service, resulting in customers seeking alternative salons.

Another weakness mentioned by a customer is the lack of availability and seating. The customer and their mother had an appointment but were taken after two other individuals, including one who arrived after them. The lack of seating and being ignored until 11 am led them to leave, feeling extremely disappointed. This highlights a disorganized appointment management system and a failure to prioritize customers.

In conclusion, Nail Style & Spa has several strengths, including talented nail technicians who excel in acrylics, excellent pedicure services, and expertise in dip manicures. The positive experiences of these customers speak to the quality of service provided. However, weaknesses such as inconsistent gel manicures, rushed and rude service, and poor appointment management affect the overall customer experience. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

I can only speak about two nail techs for acrylics. Katie is my #1. She examines your nails to make sure they are perfect. My nails (acrylics) always last 3 weeks without lifting. She's been doing my and my sister's nails for years. She's super friendly and easy to talk to. Tell her what you want and she'll do her best to make it happen. If you're unable to Katie, then I recommend Tracy. I'm giving them 4 stars because their gel manicures on natural nails didn't last longer than 3-5 days which was very disappointing for my two daughters.

I have so many friends who love this place and it is nearby so I keep going to give them the benefit of the doubt. Not Anymore!

Last week I treated myself to a birthday pedicure & dip manicure. They rushed me through and were rude. I could overlook that if they did a good job, but not a week later 3 of my nails look like this...and it cost over $100!!!

my girlfriend went here to get acrylics and they ended up not listening to her and giving her the wrong color, too short and it looks like a toddler did it. she spoke up about it 3 times during and then asked for a refund which they didn’t give her. She ended up going to a different place and getting them done perfectly. Go to Nu Nails instead.

Had a lovely pedicure at Nail Style & Spa as they don't just do manicures. Lovely experience with a very gentle technician who was confident throughout the session. A real plus with the spa seats, you can have a custom massage while having your feet soaking or attended to. I highly recommend and looking forward to my next visit.

My first and last time. I decided to try this salon because my nail tech is out of town. The pedicure was mediocre for $42. My tech seemed more concerned with just getting it done. It was not a relaxing experience.

He did do a good job on my acrylic fill in but stated he does not do nail art, but said his wife could do it. I showed her a simple nail art pic of a flower and she offered stickers. I only get my 2 ring fingers done. I declined.

Another amazing visit to the Nail Style & Spa salon. My nails look amazing and they lasted really long . I can’t wait until my next visit to try another look. Fantastic job! Thanks so much

First time coming here, my mom and I had a 1030am appointment. Two people got taken ahead of us Including one person who arrived after us and got taken back with in minutes of arriving. There was no where to sit when we got up to look for colors. We got ignored until 11am and decided to leave. Extremely disappointing definitely won’t be returning.

Great place to get a dip manicure at a good price. The staff was knowable, kind, and clean. They did a great job making sure I was happy even doing a test nail before we did a full set of ombre dip to be sure I was happy with the combination. The listened to my needs and made sure I was making the best decisions. Higley recommend this nail salon.