Lily Nails & Spa

+1 803-675-6161

131 Evergreen Rd # 104, Clover, SC 29710 United States of America

Open Today: -

Quick Facts About Lily Nails & Spa

Lily Nails & Spa has several strengths based on the comments provided. Firstly, many customers have been going to this salon for an extended period of time, indicating their loyalty and satisfaction with the services provided. The fact that these customers refuse to go elsewhere unless absolutely necessary suggests that Lily Nails & Spa consistently meets their expectations.

The salon is also praised for having a good team of nail technicians who take their time and provide excellent service. This indicates that the staff is skilled and attentive, ensuring that customers leave with satisfactory results. Randy, in particular, is mentioned multiple times as providing exceptional nail services and being an artist in his work.

Additionally, Lily Nails & Spa receives high praise for their treatment of elderly customers. One comment states that a 97-year-old customer is treated like a king, which suggests that the staff is respectful, accommodating, and provides quality services to all patrons.

Furthermore, the establishment is commended for their leg massages, with one customer describing them as wonderful. This indicates that Lily Nails & Spa goes the extra mile to provide a relaxing experience for their customers, making their services more enjoyable.

In terms of weaknesses, one customer mentions that the salon needs to improve on appointment times. They state that there is often a wait of 20-30 minutes before the scheduled appointment time, which can be inconvenient for customers. This indicates a potential inefficiency in managing appointments and suggests that the salon may prioritize walk-ins over scheduled appointments.

Another customer mentions that their experience was not relaxing and that a beverage was never offered. They describe the pedicure as rough and unpleasant, with the nail technician using a hard touch. This suggests that the level of service and attention may vary depending on the specific technician, potentially leading to inconsistent experiences for customers.

Furthermore, a different customer states that the nail polish took over 20 minutes to dry and was still not fully dry. They also express concerns about the freshness of the salon's products. This suggests that there may be room for improvement in terms of the quality of the nail products used by Lily Nails & Spa.

In conclusion, Lily Nails & Spa has strengths in terms of customer loyalty, a good team of nail technicians, exceptional service, and special treatment of elderly customers. However, there are weaknesses in terms of appointment times, inconsistent level of service, and potential concerns about the freshness and quality of products. These weaknesses provide areas for improvement for Lily Nails & Spa to further enhance customer satisfaction.

Best TL Reviews

I been going here for almost 2 years and I refuse to go anywhere else unless i really can’t get an appointment!! They take their time very good team and they ask if u need a drink and always try to work with you! Awesome Team Love Randy for My Nails and the older lady. 10/10

I have tried most of the nail salons in the Lake Wylie area. Lily, by far provide the best services.

Got my nails done by Randy today and they turned out awesome! This was my first time getting a custom ombre dip polish and I am thrilled on how it turned out! Randy is definitely an artist!

My dad is 97. He comes here once a month. He is treated like a king. Quality services. Nice people High recommendations

T is why I keep coming back. They have a good team ...just need to improve on actual appointment times ....you seem to wait 20-30 minutes before your scheduled appointment time. So I try to not plan anything after as this happens often... not being negative as I know this is everywhere. Just type in the comment will be helpful to the staff.... I think sometimes they welcome all walk-ins instead of having them wait due to an upcoming appointment time.

I was looking for a relaxing time. But it was not . A beverage was never offered. The young man up front behind the desk was very nice . Toughest roughest pedicure ever . Just lifted my leg up and down . Very rough . Slammed my legs down . Such a hard touch . It was not a pleasant experience at all !! Will not go back . Too tough of a touch and not relaxing . Took over 20 min to dry . They still were not dry . Don’t think their products are fresh

Love this place! I go often, make an appointment and never have to wait and their leg massages are wonderful. The best service and rates anywhere.

Amazing place loved the nail technicians it was super relaxing and my nails look beautiful now will definitely come back