Sain's Barber Shop

+1 828-437-0664

107 N Sterling St, Morganton, NC 28655 United States of America

Open Today: -

Quick Facts About Sain's Barber Shop

Sain's Barber Shop has received a mix of positive and negative comments, which provides an opportunity to analyze its strengths and weaknesses. In this analysis, we will consider various aspects such as customer service, quality of haircuts, atmosphere, and convenience.

Starting with the strengths, one of the consistent positive comments is about the friendliness and welcoming nature of the staff. Customers have mentioned feeling comfortable and appreciated from the moment they walk in the door. This indicates that Sain's Barber Shop excels in providing a warm and inviting atmosphere for its customers. It is imperative for any successful business to make their customers feel welcomed and valued, and Sain's Barber Shop seems to have achieved that.

Another strength of the place is the quality of the haircuts. Many reviews praise the skills of the barbers, particularly mentioning Kim and Tommy as exceptional. This indicates that the barbers at Sain's Barber Shop have a high level of expertise and are capable of providing great haircuts. The positive remarks also suggest consistency in delivering satisfying results, as there are customers who have been visiting the shop for years, which further speaks to the barbers' skills.

Additionally, the convenience offered by Sain's Barber Shop is mentioned as a strength. The fact that they open at 6:30 AM suggests that they are catering to customers who need early morning haircuts. This availability at an early hour may be beneficial for those with busy schedules, allowing them to get their hair cut before starting their day. Furthermore, the mention of Sain's being a walk-in barbershop indicates that customers do not need to make appointments in advance, which is convenient for those who prefer spontaneity or have unpredictable schedules.

Moving on to the weaknesses of Sain's Barber Shop, one recurring complaint is poor customer service. The negative experience mentioned involves a misunderstanding with a specific barber named James, who refused to provide a haircut without an appointment. This incident indicates a lack of flexibility and accommodation towards customers who are not familiar with the shop's specific processes. It is essential for any business to ensure that all members of the staff provide consistent and satisfactory customer service.

Another weakness mentioned in the comments is a lack of listening to customer requests. Multiple reviews complain about the barbers not fulfilling what the customers asked for and instead doing what they please. This indicates a potential issue with communication and attentiveness to customer needs. It is crucial for barbers to listen carefully to their clients' desires and make an effort to meet their expectations.

While not explicitly mentioned in the comments, it is worth noting that the variety of services offered at Sain's Barber Shop is not detailed. The comments mainly focus on haircuts and beard trims, without mentioning additional services such as styling, coloring, or other grooming treatments. It is possible that the lack of feedback regarding these services could indicate a weakness or a lack of diversity in the services offered.

In conclusion, Sain's Barber Shop has several strengths, including friendly and welcoming staff, the high quality of haircuts provided by skilled barbers, and the convenience of early morning opening hours and walk-in availability. However, there are also weaknesses to address, such as the reported poor customer service and a lack of attentiveness to specific customer requests. Sain's Barber Shop would benefit from addressing these weaknesses to ensure a consistently satisfactory experience for all customers.

Best TL Reviews

After working last night I went by this morning to check them out. I was welcome the time I walked in the door, I told them I was not in a hurry. The gentleman told me that the lady (Kim) would take care of what ever I needed. Her name was Kim and she did a GREAT job, I got a shave and my beard trimmed up to my liking. I can't tell you what all Kim did for me from this list above, had my head shaved and beard trimmed.

They open early 6:30 AM so I would recommend you come early because they get busy quickly.

Thanks Kim for a great experience at the barbershop, I will be back❣️

I would highly recommend not visiting this barber shop. The barbers do not listen to what you are wanting and opt for doing as the please instead. They have made my hair look absolutely terrible on several occasions and I will never be back.

Just moved to Morganton and needed to find a new barber. Not disappointed at all. Great haircut, fantastic service and friendly faces! Check them out. You will be glad you did.

Best Barber Shop in the county. I've been going there for 35 years. Tommy's the best and staff are super friendly

Experienced poor customer service. Sains is a walk in, write your name down, and get a haircut barbershop. The poor customer service I had experienced was when I came in and requested the barber “James”, as I sat there to wait I seen the young gentleman walk by me and I inquired about his name and services assuming I was next in line for a haircut. “James” proceeded to tell me that he could not cut my hair due to me not having an appointment and told me I had to download “his app” to schedule an appointment. This has took me by surprise because I had never experienced this before with any of the other barbers. Sains is a place I recommend but I do not recommend the barber “James”. You have a better chance actually getting your haircut with the other barbers who respect you and your time.

Went to sains since I was 4 Years old I'm 38 now and still swing in and let Tommy cut my hair. The best Shop there is

My son and husband get their hair cut here and walk out feeling like a million bucks. Great service and great atmosphere.

I took my grandson for a haircut. He was very difficult. The staff was very polite, professional and did a great job. I don't know how anyone could have a successfully cut his hair. But the guy did an awesome, perfect job! I love seeing downtown businesses thrive! Thanks !!