Beauty Point

+1 717-525-8453

4217 Union Deposit Rd, Harrisburg, PA 17111 United States of America

Open Today: -

Quick Facts About Beauty Point

Beauty Point Place, according to the comments provided, has experienced a change in ownership and/or staff, leading to a shift in the overall shopping experience. The strengths and weaknesses of the store can be analyzed based on the comments.

Starting with the strengths, it is mentioned that the staff has become friendlier under the new ownership or management. This is a positive aspect as it contributes to a more pleasant and welcoming shopping experience. Additionally, the store seems to be well-stocked, which implies that customers can find a wide range of beauty supplies and products. Furthermore, the change in music has been appreciated by customers, indicating that the store is attentive to creating a comfortable ambiance.

The store also has a rewards program, which is viewed as a strength. However, it is noted that the staff rarely reminds or encourages customers to use the program. Despite this, the existence of a rewards program highlights the store's attempt to provide additional value to its customers.

Moving on to the weaknesses, one of the major weaknesses highlighted by the comments is the perceived discrimination and poor treatment towards certain customers. There are complaints about the staff stereotyping and making customers feel uncomfortable. The store is accused of following and watching customers closely, implying that they are viewed with suspicion. This is a serious issue that can deter potential customers and create a negative reputation for the store.

Price is another weakness mentioned in the comments. Customers express dissatisfaction with the pricing, stating that the products are more expensive compared to online stores or other physical stores. The price discrepancy ranges from a $2 difference to substantial gaps of $10 or $20 for various products. This can be seen as a significant disadvantage for Beauty Point Place, especially in a competitive market where customers are price-sensitive.

Additionally, there are suggestions for improvement, such as offering a wider selection of newer hairpieces and providing preorder or pick-up options. These suggestions indicate that customers feel the store can do more to meet their specific needs and preferences.

Another weak point mentioned is the lack of respect towards customers. One customer shared an experience where they were kicked out of the store while browsing wigs, which left them feeling disrespected and questioning their freedom to shop there. This incident raises concerns about the treatment of customers and the overall customer service provided by the store.

While some comments express satisfaction with the store's offerings and customer service, it is evident that there are both strengths and weaknesses associated with Beauty Point Place. The friendly staff, well-stocked store, and rewards program are positive aspects. However, the issues of discrimination, high pricing, and lack of respect towards customers are significant weaknesses that need to be addressed in order to improve the overall shopping experience at Beauty Point Place.

Best TL Reviews

This review is reflective of the new ownership and or new staff and management.

When I first started shopping there the owners were very unfriendly. They also had stereotypical urban/(black people music)music playing with explicit lyrics ( the music they think we all listen too). The typical following you around the store, cold blunt responses and speaking around you to there fellow coworkers in there language that felt like they were talking about you.

Now the staff are much friendlier. The store seems to be well stocked and the music has changed. Now I enjoy going there were at first I was contemplating solely purchasing beauty supplies online to avoid this place.

I will say the prices are a bit expensive ranging from a $2 difference all the way up to $10, $20 differences on a majority of the products compared to pricing online or in other stores. I like that they have a rewards program but they never seem to remind or encourage you to use it.

All in all I still shop there and it still needs a little more work. I'd like to see more selection in newer hair pieces, and even a presale or ability to order something with them and pick it up at the store. But mainly that they learn to be open and more inviting to the very community that keeps them in business.

I think there is new owners. Been here twice in the last couple of months. They treat you like a straight criminal from the moment you walk in the door. They didn’t kick me and my 73 year old mother out . But they will follow and literally stand and watch you. They don’t try to hide it either. If you don’t mind giving your money to an establishment that doesn’t even try to hide what they really think of you. This is the perfect place for you. Otherwise go to the black owned hair store and help build them up so these places are no longer needed. I will be shopping at the black owned store and using Amazon. No thanks!

After reading comments maybe it's not new owners. It's been a couple years since I've been in here. Been in here 3 times the last couple of months thought it was just me. Last straw was when I was with my mother.

I come here often and the last experience here I came to buy a wig. I was looking at the wigs trying to decipher which I wanted then we one of the workers kicked me out? Am I not free to shop here? All they do is take your money but will give you no respect

Es un lugar muy bueno para compra se los recomiendo las personas que trabajan allí muy buen servicio ????

Se ve que son nuevos dueños y son muy amables y encontré todo lo que necesitaba definitivamente Regresaré

They have no problem taking "our " money. The ones that keep them in business. But they have poor customer satisfaction. I tried to return unopened braiding hair to exchange for a different color not refund and they refused to do so since I had no receipt. Which if I spending more and the packaging is not tampered with this should not had been a problem.

Wish they had more selections but was satisfied with what I got

It always has almost everything I need, but then I'm never looking for anything too hard to find. Customer service is great there, the staff is always polite, friendly, and respectful. I was surprised at the other reviews because they Are always super friendly to me...but then again ...I've only encountered a young girl (late teens or early 20s I think) and a man, never an older woman. Slightly overpriced, hence the 4 stars