Coco Nails and Beauty Spa

+1 919-644-0225

125 N Scotswood Blvd, Hillsborough, NC 27278 United States of America

Open Today: -

Quick Facts About Coco Nails and Beauty Spa

Coco Nails and Beauty Spa has both strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the phenomenal manicure experience from Marley. This suggests that there are skilled nail technicians at the salon who can provide high-quality services. Additionally, the salon is described as clean and beautiful, indicating that there is attention to detail in maintaining a pleasant environment for customers. The exceptional service received by one customer suggests that the staff is dedicated to providing a positive experience.

Another strength mentioned is the presence of a nail technician who has decades of experience and consistently delivers satisfying manicures. This suggests that there are experienced professionals working at the salon who can meet the needs and expectations of customers.

Customers also appreciate the friendly and welcoming atmosphere at Coco Nails. The fact that the nail technicians are friendly to each other and customers feel pampered suggests that there is a positive and supportive work environment. This can contribute to a positive customer experience.

In terms of weaknesses, there are some negative comments about the customer service and professionalism of the staff. One customer mentioned that they had to wait for over an hour for their appointment without a valid reason. This indicates a lack of punctuality and respect for the customers' time. Another comment mentions that the employees were arguing when the customer arrived, which can create a negative and unprofessional atmosphere.

There are also complaints about the rude behavior of a nail technician who insulted a customer's nail color choice and the shortness of their nails. This suggests that there may be a lack of customer focus and appreciation for individual preferences. Furthermore, the overpricing of services compared to other nail places may be a weakness, as it may deter customers from choosing Coco Nails.

Another weakness mentioned is the lack of availability of a manicurist for an appointment, which resulted in a schedule rearrangement by the owner. This indicates a lack of organization and respect for appointments made by customers, potentially leading to inconvenience and dissatisfaction.

The quality of the manicure and the response to issues raised by a customer also seem to be weaknesses. The customer mentioned that the color of the manicure was different from what they selected and that the nails were not done well, with one thumb lacking shine and the other having bubbles. Their comment also suggests that the issue was not adequately addressed by the staff or the owner. This indicates a lack of attention to detail and proactive problem-solving.

In conclusion, Coco Nails and Beauty Spa has strengths in terms of skilled nail technicians, a clean and beautiful salon, and a welcoming atmosphere. However, there are weaknesses in terms of punctuality, professionalism, customer service, pricing, and quality control. These weaknesses should be addressed to improve the overall customer experience.

Best TL Reviews

Always a phenomenal manicure experience from Marley. Clean, beautiful salon with exceptional service. Black gel with silver foil

we made a appointment at 5 pm and didn’t get seen until 6:30. it would have been understandable had they been busy but they weren’t. when we first walked in the employees were arguing. the person who did my nails insulted my nail color choice and the shortness of my nails. none of them were friendly. the pedicure my mother got and the manicure i got were over priced as the other nail place is cheaper. we won’t be coming back.

I only see one person here for pedicures.. Najee.. She cares.. and has decades under her belt. Only one person for my manicures and I’m always pleased

From the time you walk in you are welcomed with a smile. The salon is extremely clean and beautifully decorated. You can tell the owner has invested in wonderful nail products. All the nail technicians are friendly to each other and you feel they enjoy pampering you with a glass of water or wine :) I walk out with the most beautiful nails that last for weeks. I have been going over a year and would highly recommend Coco Nails in Hillsborough.

I have been to this salon several times before and I am a firm believer of being on time when expected to be . But when the staff have to call the manicurist only to find out she is not coming in.To me it shows the lack of respect you have for your clients and your place of employment. I know some will say im not being human and unrealistic.but then why take my number when I make my appointment? make a long story short I was able to get my nails done buy the owner who rearranged her schedule no I wont be returning I will be taking my nails and money elsewhere.

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The service is awesome. The pedicures are very relaxing and my nail are always fire ????.

I always come here , wonderful service and the people are so nice . Ney does a wonderful job , very caring & attentive.

I had an appointment for pedicure at noon and acrylic fills at 1. I was taken for my pedicure on time and the operator couldn’t have been any nicer. However when they brought the color I selected I told them Indicated it looked different than the one I chose. They showed me the polish and I agreed it was different but ok to use. When it came time for my manicure the operator wasn’t available (she didn’t appear until 30 minutes later) so another young lady did my nails. She was extremely nice but didn’t do such a good job on my nails. During the manicure I told her the color looked different than the one on my toes- it’s actually several shades lighter. She chuckled and said that happens sometime. The owner was sitting right next to us an no one offered to rectify the issue. Then when I got home I noticed one thumb didn’t have any shine to it and the other was full of bubbles. This is the second time I’ve had a bad experience to Coco so I’m giving up and going to another salon.