Sapphire Nails Spa

+1 423-282-8145

4307 N Roan St #8, Johnson City, TN 37615 United States of America

Open Today: -

Quick Facts About Sapphire Nails Spa

Sapphire Nails Spa is a nail salon with a mix of positive and negative comments, indicating both strengths and weaknesses. It is important to analyze these comments to get an overall understanding of the salon's performance.

Starting with the strengths, Tina is consistently mentioned as doing a great job with manicures. Multiple customers have specifically praised her work and recommended her. It shows that the salon has skilled technicians who can deliver satisfactory results. Additionally, the comment about the blue nails glowing in the dark suggests that the salon offers unique and innovative services, catering to different preferences.

Customers also appreciate the friendly staff at Sapphire Nails Spa. Several comments mention being treated kindly and how the employees are professional. This indicates that the salon has good customer service, making the overall experience positive for customers. The fact that both the husband and wife had a good experience during their special pedicure further highlights the salon's ability to provide consistent quality service to different clients.

However, there are some weaknesses mentioned in the comments as well. One customer had a negative experience where a worker yelled at them and was not considerate of the person they were accompanying. This raises concerns about the salon's management and customer interactions.

Another customer mentioned their disappointment with the nail design. They requested a square shape, but received a coffin shape, and there was miscommunication regarding the use of glitter. This shows a lack of attention to detail and poor communication on the part of the technician. Additionally, the customer expressed frustration at being charged extra for a service they did not request. These issues highlight the need for better communication and complete understanding of customer preferences.

There are also complaints about the quality of service received. One customer mentioned that the technician failed to remove the previous nail polish properly, resulting in visible residue. Another customer had issues with their nails smudging immediately after leaving the salon and encountering a rude technician. These issues raise concerns about the quality control and professionalism of the salon.

Furthermore, there are complaints specifically about the behavior of the owner of Sapphire Nails Spa. Multiple comments mention the owner's rudeness and unacceptable behavior, which made customers uncomfortable. This indicates a significant weakness in the salon's management and customer service.

In summary, Sapphire Nails Spa has its strengths, such as skilled technicians like Tina and a friendly staff that provides quality services, including unique offerings like glowing nails. However, there are some weaknesses in terms of customer interactions, communication, attention to detail, and service quality. The biggest concern is the reported rudeness and unprofessional behavior of the owner, which can significantly impact the overall experience for customers. These weaknesses indicate areas where improvements can be made to enhance customer satisfaction and loyalty.

Best TL Reviews

Tina has been doing my nails a couple of years and always does a great job!

6-30-22 Tina did a great job again. I highly recommend this place! The blue ones glow in the dark too!

7-29-22 Another great manicure from Tina.

I am a caregiver and took the lady I support to get her nails done for her birthday. She takes some time choosing what color she would like. I showed her different pictures to help her choose. One of the workers then started yelling at me because she hasn’t chosen a color yet and made me get up out of the chair beside of her. He wasn’t nice to me or very considerate of the lady I support. I would not recommend this place.

if i could use 0/5 i would. very friendly staff but they can not do designs, this is what i asked for and what i got… i asked for square and then he said ok coffin and then proceeded to do my nails as coffin after i expressed i wanted square and then got charged extra for coffin. the picture i showed was black and tan and he put glitter in it when i didn’t ask for it. these are very messy and DO NOT look like the picture and i paid $58 for something i didn’t want overall i’m very disappointed and will not be returning.

I’m always treated friendly and they do an amazing job

I will always recommend Sapphire Nails Spa! Best pedicures in JC!! They do amazing work. Their employees are always so kind & professional too.

My husband and I both did the Special pedicure. Both ladies did a great job. Highly recommended.

Please do not go to this nail salon. The service I received was an acrylic fill in and it was terrible. The nail tech failed to remove all of the blue nail polish I previously had on my nails before completing the refill. There is still blue along the sides of my nail bed!

Additionally, I was only offered something to drink after another clients arrival, which was nearly 15 minutes into my service.

I was instructed to stay under the dryer for 10 minutes by the nail tech. I followed these directions AND sprayed the setting spray on my nails. My nails smudge before I even reach my car. I go back inside to get them fixed. I’m met by an an extremely rude nail tech, who tells me well I should have waited longer and they are not responsible for acrylic.

After my nails are fixed, I’m sitting under the dryer to make sure the nails are completely dry. The same rude nail tech comes over and turns off the dryer as I’m sitting there!!! Says nothing to me. Another nail tech sitting in the pedicure chair tells me I can go my nails are dry. I comment how rude it was for him to turn off the dryer as I am sitting there using it. I ask her to come over and check to make sure my nails are dry before I leave again. She doesn’t even get up. At that point, I decide I’m just going to leave.

Will never return to services at this location

Any of the ladies that work there would be a good choice. IMO, they are all competent & kind. The man that works there though (I believe he is the owner) is the rudest person I have ever met. Today when he did my pedicure was the only time in my life I didn’t tip for a service such as manicures, pedicures, etc…..His behavior was inexcusable. After I left I thought that I should have written in a tip that was a suggestion about he should refrain from throwing things & be a bit nicer. ????