Quick Facts About Nail Trap
Nail Trap appears to have several strengths and weaknesses based on the provided comments.
One strength of Nail Trap is their exceptional customer service. Multiple comments express appreciation for the friendliness and helpfulness of the staff. The fact that customers feel they receive more than what they expect suggests that Nail Trap goes above and beyond in their service. This is a significant advantage as good customer service often leads to customer loyalty and positive word-of-mouth.
The talent and skill of the nail technicians at Nail Trap is also noted as a strength. This is valuable because having talented and skilled professionals ensures that customers receive high-quality services. Skilled technicians can provide a range of nail services, including manicures, pedicures, and eye lashes, as mentioned in one of the comments. This variety of services can attract a diverse clientele and cater to different customer preferences.
Some comments specifically mention the positive experience with a specific nail technician named Jason. This suggests that Nail Trap has highly capable and trusted staff members who are well-regarded by customers. The positive comments about Jason's fast and friendly service highlight the efficiency and customer satisfaction associated with his work. Having competent and well-liked staff members is essential for maintaining long-term customer relationships and building a positive reputation.
Another strength is the diversity of the staff at Nail Trap. One comment mentions that the majority of the staff is Chinese and Asian, but there are also some black American nail technicians. This diversity can be seen as a positive aspect as it promotes inclusivity and allows customers from different backgrounds to feel welcomed. It also shows that Nail Trap values diversity in their workforce, which can enhance their reputation and attract a broader customer base.
Despite these strengths, there are some apparent weaknesses mentioned in the comments. One customer expresses disappointment after receiving a poor pedicure. This indicates that there may be inconsistencies in the quality of services provided at Nail Trap. It is crucial for a nail salon to maintain consistency in the quality of their work to ensure customer satisfaction and retention.
In addition, one comment raises concerns about the salon's use of MMA (methyl methacrylate) instead of EMA (ethyl methacrylate), which is a more standard and safer ingredient for artificial nail enhancements. This raises worries about the salon's adherence to safety standards and proper product usage. Using MMA can lead to nail damage and potential health risks for customers. This comment also mentions that the salon does not listen to customer preferences and has inconsistent pricing, which can contribute to customer dissatisfaction.
Another weakness mentioned is the mention of one specific nail technician, Maya, who provides excellent services for pedicures but is not consistently representative of the overall service quality at Nail Trap. This suggests that the overall staff performance may not always meet customer expectations. Inconsistency in service quality can lead to customer dissatisfaction and a lack of trust in the salon.
In conclusion, Nail Trap possesses several strengths, including exceptional customer service, talented and skilled technicians, a diverse staff, and specific staff members who are highly regarded by customers. However, there are also some weaknesses, such as inconsistency in service quality, potential problems with product usage, and a lack of attentiveness to customer preferences. To address these weaknesses, Nail Trap should focus on training their staff to ensure consistent service quality, adhere to safety standards regarding product usage, and prioritize effective communication with customers to better meet their expectations and preferences.
Best TL Reviews
I’ve been going to Nail Trap for many years. Their customer service is amazing! You get more than what you expect. Being professional and reliable hás founded a friendship. This is essential to any business. Plus, they’re talented and skilled at this craft.
Thank you very much!
At north side shopping mall it's always packed whenever I take my wife or go to get my my , mostly run by Chinese and Asians but I've seen few black Americans nail technicians! My wife goes there for manicure, pedicure and eye lashes!
My experience with Jason actually at this shop. Hes helping his brother currently at his salon however I'll be following Jason at the Nail Trap. His service is great and I love my nails ❤
My experience was very pleasant. The staff was very friendly and I definitely will be making this nail salon my place to go from now on.
Went in for pedicure, paid with a tip to only find out a few minutes later when I rubbed the heel of my foot against my leg, that the young lady did a poor job. I went back and informed her of her poor job and even had her feel it herself she told me to have a seat to Rectify it but I left and went and bought my own foot filer never to return
Jason Did My Nails & I Love Them. He's Fast, Friendly & Very Reasonable. The First Guy After The Check Out.
In the beginning the services here was good until I found out that they are using MMA instead of EMA sounds like there's no difference oh but it is, not to mention they don't listen when you tell what you want and the prices always changes even for the same thing you paid for last week. I definitely will not be coming back and that's for sure
I went to get my toes here and I will only allow one person to do my feet it’s Maya!!! I love how did my pedicure LOVE IT but they service is not so good my friend to sit here and do here own feet if you go here go to maya
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Nail Trap Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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