Quick Facts About Cozy Nails
Cozy Nails has a mix of positive and negative comments, which provides a comprehensive view of its strengths and weaknesses. Below is an analysis of these comments to better understand the strengths and weaknesses of Cozy Nails place.
Strengths:
1. Friendly employees: Multiple comments mentioned that the employees at Cozy Nails were nice and treated customers with respect and patience. This is an important strength as it contributes to a positive customer experience and helps build customer loyalty.
2. Clean and spacious salon: One comment highlighted that the salon is big and clean. A clean environment is crucial for a nail salon as it ensures the safety and hygiene of the customers. The spaciousness also allows for a comfortable experience.
3. Skilled nail technicians: Several comments mentioned specific nail technicians who provided excellent service and produced beautiful results. This indicates that Cozy Nails has skilled and talented employees who can deliver quality manicures and pedicures.
4. Good result when requested technician is available: When customers were able to see their preferred technician, they seemed to be satisfied with the service. This suggests that some of the employees at Cozy Nails have the expertise to meet customers' expectations.
Weaknesses:
1. Inconsistent nail quality: One customer was disappointed with the final result of their nails, stating that they didn't look as good as they expected. Additionally, the customer felt that they were charged a high price ($90) without getting the desired outcome. This indicates a lack of consistency in the quality of nail services provided by Cozy Nails.
2. Unprofessional behavior: Another customer complaint included experiences with an unprofessional nail technician. This technician disregarded the customer's preferences, charged higher prices without explanation, and performed a different service from what was requested. This behavior could lead to customers feeling frustrated, betrayed, and even taken advantage of.
3. Long wait times: Some comments mentioned that Cozy Nails can have long wait times due to its popularity. This is a weakness because long waits can be inconvenient for customers, especially those with busy schedules or limited time. Cozy Nails may need to implement strategies to reduce wait times or manage customer expectations more effectively.
4. Poor communication and dishonesty: One customer experienced an overcharge and felt that the establishment was dishonest. This comment suggests a lack of transparency and communication between the salon and its customers, which can damage trust and make customers hesitant to return.
5. Outdated salon appearance: While Cozy Nails was described as clean, one comment pointed out that the salon was not the nicest or most modern compared to others. This suggests that the overall appearance of the salon may not be up to par with customer expectations, potentially affecting the salon's reputation and attractiveness to customers.
In conclusion, based on the comments provided, the strengths of Cozy Nails include friendly employees, a clean and spacious environment, skilled nail technicians when available, and positive experiences for those who see their preferred technicians. However, the weaknesses include inconsistent nail quality, unprofessional behavior from some employees, long wait times, poor communication and dishonesty, and an outdated salon appearance. Recognizing and addressing these weaknesses can help Cozy Nails improve its customer experience and reputation.
Best TL Reviews
the employees were nice but the nails disappointed me. i thought they were going to look much better. $90 dolllars plus $16 tip, i didn’t even get what i wanted. in other salons i’ve gone to, they cost me at least $75. i thought they were going to come out pretty but many of them are short and then long. i got them for my quinceañera but i will be going to another salon, wasted $106.
I like getting my nails done here. The place is big abd clean. Esther is great and so are the rest of the girls there.
I came to this place a few times and Esther took care of me and I was very pleased with her service, One time i need it my nails done and unfortunately Esther was off on that day and the lady that answers the phone booked me with herself, I arrived to my appointment it was at 2pm and when i arrived she made me wait 20 minutes because she was getting her own nails done, when I sit on her chair I asked for a Gel Manicure not Gel tip and without me knowing she did a nail tip I was confused because Esther never did that process and it was Burning really bad, at the end of the service i was schoked because Esther always charges me $45 and she Charged me $75 I was confused but i work in salon business so I thought she is the owner probably her prices are higher but no SHE WAS SOOO UNPROFESSIONAL SHE DID AN ENTIRE COMPLETE DIFFERENT SERVICE THAT I ASKED FOR TO today i went to get my nails done and the person told me you have gel tip you want fill in or remove and after 3 weeks i just knew that she did whatever she wanted. THEY DONT LISTEN TO THE CLIENTS NEED AND LITERALLY STEAL YOUR MONEY.
I had a beautiful and relaxing experience at this salon. They treated me with so much respect and patience.I highly recommend this salon and ask for June she’s amazing!!! She was so patient & did a gorgeous job on my nails & designed it exactly how I like it definitely going back !
Great place to get a good and nice manicure and pedicure
Great place to get your nails done. They do a great job and take extra care to make sure your nails are perfect. However, it is not the nicest salon I’ve been to. It’s pretty old but serves its purpose. There’s also usually a long wait as it’s pretty popular. You have to get them at the right time. Other than that, great salon. Looking forward to coming back.
I am Cozy Nails’ biggest fan. I know everything there is to know about Cozy Nails.
Wanna know if they’re open? Just approach me on the street and ask. I’ll know.
Wanna know if they’re closed? I’ll know that, too.
I’m a Cozy Nails expert and I deserve to be confronted.
The over charged my card and asked me for more money. A very dishonest establishment
Place Pictures
Cozy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | Closed |
| Sunday | 10:00 AM - 06:00 PM |
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Location
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