Quick Facts About Nana African Braiding & Retail
Strengths:
1. Nana is highly skilled and talented at braiding hair, as several comments mention her excellent work. This indicates that she is proficient in her craft and can deliver high-quality results to her customers.
2. Customers appreciate Nana's personality and character, as she is described as sweet, gentle, kind, and generous. These positive attributes help to create a comfortable and welcoming atmosphere in her salon, making customers feel like part of the family.
3. Nana's ability to work well with children is also mentioned positively. This is an important strength, as it indicates her versatility and competence in handling different hair types and ages. This can attract a broader customer base, including families with young children.
4. The positive comments about Nana's service, communication, and price indicate that she provides a satisfactory customer experience. This can contribute to customer loyalty and positive word-of-mouth, helping to attract new customers to her business.
5. The referral comment indicates that Nana's service is highly recommended by others. This reflects her ability to satisfy customers and deliver a positive experience consistently.
6. The comment about Nana providing hair care knowledge and sending customers home with homemade hair oil suggests that she goes beyond just braiding hair. This additional value-added service can set her apart from competitors and enhance the overall customer experience.
Weaknesses:
1. The comment about the exterior of Nana's salon not being appealing suggests that there may be room for improvement in terms of the overall aesthetics and curb appeal of her place of business. This could potentially deter customers who prioritize a visually appealing environment.
2. The comment about not receiving a price up front and having to haggle indicates a weakness in Nana's pricing and communication practices. This may lead to customer dissatisfaction and potential loss of business if customers feel they are not getting a fair or transparent price for the services rendered.
3. The negative comment about the style of the braids being big, uneven, and messy suggests a weakness in Nana's attention to detail or consistency in her braiding work. In a service-based industry where the final result is highly visible, this can potentially lead to negative customer experiences and a loss of future business.
4. The comments about Nana being rude, having poor time management, and being inconsiderate highlight weaknesses in her professionalism and customer service. These negative attributes can greatly impact the customer experience and deter potential customers from choosing her salon.
5. The comment about Nana having another client in her chair after making someone wait for a considerable amount of time demonstrates a weakness in her scheduling and appointment management. This can lead to frustrations and dissatisfaction among customers who expect reliable and timely service.
Overall, Nana African Braiding & Retail Place has strengths in terms of Nana's skill, personality, customer service, and positive word-of-mouth. However, there are weaknesses in areas such as pricing, attention to detail, professionalism, and time management which could potentially impact the success and reputation of the business.
Best TL Reviews
Nana is a delightful and talented braider. My granddaughter had her hair done there several times. Nana is sweet, gentle, kind and very good at what she does. The outside is not extremely appealing, but I promise you she does a wonderful job.
Next time I will drive my behind to Baltimore, where I can get a price up front before getting my hair done. I don't like to haggle.
As far as style goes, braids were big, uneven, and messy. She claimed to be known for her micros. I didn't like them at all, looked like a rush job.
Nana did an amazing job on my daughter hair. We will be going back.. service, communication, and price.. great
Nana is so kind and generous. She makes everyone comfortable and feel like they are family. This is the first time I have gotten braids done and I am thrilled with how they turned out! So please if you’re thinking about getting your hair done go to Nana because she will take care of you and make sure you are happy with everything.
My 4 year old has never had his hair braided and she was so kind to him! She had him in minimal tears abd didn’t get frustrated. I will definitely go back!
Nana was very rude and horrible with time management as well as inconsiderate
Seeing the reviews and the details from my husband it seems to make sense. The unproffesional and disrespectful way of running a business. First said he go at 3pm to get his locs started...he goes then she says come back at 530. Calls at 5 so doesnt go over there for nothing and no answer so goes back when told to and has another client in her chair. Then when they arw done ankther walk in sits in the chair and he been waiting since 3pm. Very unproffesional.
I was referred to Nana and I can't say enough about the wonderful treatment I received. Nana was there early and started right on my head immediately.
She and her family were professional, kind and beyond competent. They know their craft! She isn't just braiding your hair, she provides excellent hair care knowledge and sent me home with her homemade hair oil.
It was like being a little girl with her aunties, lol. I will be a customer for a very long time.
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Nana African Braiding & Retail Info
Amenities
Planning
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Appointments recommended
Payments
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Cash-only
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 09:00 AM - 04:00 PM |
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