If It's Tails

+1 423-332-0727

8995 Dayton Pike, Soddy-Daisy, TN 37379 United States of America

Open Today: -

Quick Facts About If It's Tails

If It's Tails Place appears to have several strengths and weaknesses based on the comments provided.

One strength of the business is their ability to handle dogs who may not be comfortable around strangers. This is important for pet owners who have dogs that are not sociable and may struggle with grooming. The comment highlights that the groomers are great with the dog and are able to provide the requested cut while being thorough with grooming tasks such as nail trimming and ear hair removal. This suggests that the groomers have the skills and patience necessary to handle difficult dogs.

Another strength mentioned is the long-lasting smell after the grooming appointment. The commenter expresses satisfaction with how their dog smells fantastic for weeks after the appointment. This indicates that the groomers use products that have a pleasant and long-lasting scent, resulting in a positive experience for both the owner and their pet.

One weakness of If It's Tails Place is their limited availability and difficulty in getting appointments within a reasonable time frame. The comment mentions that the business is no longer open on Saturdays and has cut back on their hours. This makes it challenging for customers to schedule appointments, especially when they need one in the near future. The commenter suggests that it is necessary to make the next appointment immediately after the current appointment to secure a slot within around 6 weeks. If a customer needs to reschedule or misses that opportunity, they may have to wait an additional 6 weeks or longer. This lack of availability could be inconvenient for some pet owners, especially if they have a change in their schedule or an unexpected grooming need.

Another weakness mentioned is the difficulty in reaching the business by phone. The commenter notes that the phone is often left off the hook when there is no one manning the counter, making it challenging to get through when calling in. This can be frustrating for customers who need to make or change an appointment, and may result in the need to make multiple calls before reaching someone. Improving their phone system and being more attentive to customer calls could help address this weakness.

Overall, the strengths of If It's Tails Place include their ability to handle difficult dogs, thorough grooming services, long-lasting scent, and positive customer experiences. However, their weaknesses lie in limited availability and difficulty in getting appointments within a reasonable time frame, as well as challenges in reaching the business by phone. Addressing these weaknesses could help improve the overall customer experience at If It's Tails Place.

Best TL Reviews

Great with my dog who is not the best with people other than our family. We always get the cut we ask for and they are very thorough with grooming as far as nail trim and ear hair removal. The only reason I can't give them a five star is because they're not open on Saturdays anymore and have cut their hours back so it's VERY difficult to get an appointment within a decent time-frame. You have to make your next appointment whenever you are picking them up from the current appointment to be able to get them in around 6 weeks. If you call to make an appointment, you should expect AT LEAST 8 weeks. That is the only drawback. Because I don't always know if I will be able to take him that far in advance and if you make an appointment and then have to reschedule, you are looking at another 6 weeks (if you're lucky). Otherwise I am very happy with this groomer.

I have nothing but great things to say about this business! My dog is so skiddish and shy and the patience they show incomparable to most dog groomers. She always smells fantastic for weeks after her appt! I will be bringing my pets here for years to come!

My sweet sweet Sissy Girl went in on a last minute emergency basis. I took her in and they saw how bad she is and they said NO! They won't trim just her face, and told us to come back at 6! Bless their hearts, they groomed her all over and done a lovely job with her! I gave them a decent tip, well deserved!!! No I won't take her anyplace else!

They do a fantastic job grooming your furry loved ones here. My one gripe is their practice of leaving the phone “off the hook” when there is no one manning the counter. Makes calling in very difficult. Expect to call multiple times before you get through.

Seen several groomers over the past 1+ years. Consistently do excellent grooming on my Mi-ki dog.

I could never ask for anybody to treat my babies or take care of my babies the way that the staff and Connie does and if it’s tails they are the best groomers I have ever taken my animals to I would never change anything I am always happy with the service that I getIn the way that my babies come back looking at I can count on them girls at all times they are the best

Stephanie did such a great job! My dog wasn't stressed out like he was at another groomers. Very reasonably priced and everyone there was so nice. I would highly recommend!

I took my two cats Kovu and Sassy to be groomed and they did a PHENOMENAL job, both of them look great and the service was spot on. Will definitely be returning and recommending!