Royal Nails & Spa

+1 843-769-9944

2000 Sam Rittenberg Blvd APT 108, Charleston, SC 29407 United States of America

Open Today: Closed

Quick Facts About Royal Nails & Spa

Strengths: 1. Positive customer reviews: Many customers have expressed their satisfaction with the salon, praising the kind and hospitable staff, as well as the quality of the services provided. This indicates that the salon has a strong reputation and a loyal customer base. 2. Clean and inviting space: Customers have commented on the cleanliness and inviting atmosphere of the salon. This indicates that the salon takes pride in maintaining a pleasant environment for its customers. 3. Long-lasting nails: One customer mentioned that their nails always last for four weeks, which is a significant advantage compared to other salons. This suggests that the salon uses high-quality products and techniques that result in durable manicures. 4. Good customer service: Multiple customers have mentioned the great customer service they received at the salon. This demonstrates that the staff is attentive to the needs and preferences of their customers, creating a positive experience.

Weaknesses: 1. Poor quality and durability: One customer mentioned that their nails lifted and popped off within four days of getting them done. Another customer mentioned that their nails did not dry properly and had a rough texture. These comments indicate inconsistencies in the quality and durability of the salon's nail services, which can be a weak point. 2. Lack of attention to customer preferences: A customer mentioned that the nail technician cut their nails shorter than they requested and did not follow their desired shape. This suggests that there might be a lack of attention to detail and a failure to meet customer preferences, which can result in dissatisfaction. 3. Errors in service: One customer from a bridal party mentioned that some colors were incorrect, and another customer left with bleeding fingers. Additionally, the acrylic nails of one customer were left too thick and not shaped correctly. These experiences reflect a lack of attention to detail and quality control within the salon. 4. Time management issues: Although 10 people were serviced in two hours for a bridal party, the rushed service might have led to some shortcomings, such as the incorrect colors and inadequate shaping of nails. This suggests that the salon may prioritize speed over quality, which can be a weakness for customers looking for a more meticulous service.

In conclusion, Royal Nails & Spa has several strengths, including positive customer reviews, a clean and inviting space, long-lasting nails, and good customer service. However, there are also weaknesses to consider, such as inconsistencies in the quality and durability of nail services, a lack of attention to customer preferences, errors in service, and potential time management issues. Addressing these weaknesses could further improve the salon's overall customer experience.

Best TL Reviews

I have been coming here monthly for years and cannot say enough positive things about this salon! All of the employees are so kind and hospitable, and the space is inviting and clean. I see Nguyen and she is fabulous! My nails always look amazing and they always last 4 weeks! I have never had that consistently happen at any other salon. They are a part of my self care every month and I always look forward to my appointments!

I got my nails done FOUR DAYS AGO I do not do manual labor, I am an inhome nurse. The most I do is help my clients put on clothes. Every single nail has LIFTED and POPPED OFF IN FOUR DAYS I paid 119$ For no reason. I’m supposed to go on a trip in a week and my nails are gone. My pinky nail was ripped off when the nail came off.

Nail tech started cutting my nails short when I asked to keep length and shape. I came in for dip powder and she did something I’ve never seen a tech do before. She added two coats of top coat. This caused them to not dry enough before she finished up and created a texture so my nails are not smooth. They look terrible.

Love. Love. Love. I drive an hour here to get my nails & toes done. Always great service. And great customer service here. My nails and feet have came out beautifully every time. And the very first time I got my nails done they lasted longer then 3 weeks. I’ve got plenty of compliments. Worth the drive 100%. Thanks so much

This place is great! Beautiful nail work, laid back atmosphere, reasonable prices, and super friendly staff. This is by far our favorite salon in the Charleston area. Love them.

Came here for birthday pedicure. Git the #3 Parafin pedicure. I will never go back to regular pedicures! We received a glass of wine plus the service was awesome!

After seeing reviews from the other nail salons, I took my wife here. They let me sit beside her in the massage chair while she got her pedi/mani. I liked it , wasnt packed laid back and they did a great job and she is very happy. Before and after pics attached.

Went with a bridal party. Some of the colors were not correct. One left with bleeding fingers. My acrylics were left pretty thick and not the right shape. Got 10 of us done in 2 hours tho