Quick Facts About Jess Haircuts
Strengths:
1. Great customer service: Many of the comments highlight the friendly and attentive staff at Jess Haircuts. They are praised for their ability to make young children feel comfortable and satisfied with their first haircut experience.
2. Accommodating for families: The salon is commended for being able to cater to the needs of families with young children. The staff is patient and accommodating, which makes the overall experience enjoyable for both parents and kids.
3. Attention to detail: Anne, one of the hairstylists, is specifically praised for her attention to detail when cutting hair. She is said to pay close attention to individual hairs and customers' specific requests, ensuring a personalized and satisfactory haircut.
4. Reasonable prices: The haircuts at Jess Haircuts are deemed to be reasonably priced. Customers mention that they are willing to return because they feel they are getting good value for their money.
Weaknesses:
1. Lack of distinction between appointments and walk-ins: One customer suggests that the salon should have a system in place to distinguish between customers with appointments and walk-ins. This could potentially lead to confusion and longer wait times for customers who have made appointments.
2. Inconsistent haircut experiences: Some customers express dissatisfaction with the haircuts they received. They mention that the hairstylists did not follow their specific instructions or did not perform certain basic steps expected of a professional hair stylist.
3. Lack of communication: In the case of the customer who received a different haircut than requested, there was a perceived lack of understanding or miscommunication with the hairstylist. This can result in frustration and disappointment for customers, especially when they have provided visual references of the desired haircut.
4. Negative experience with specific stylist: Stella, one of the stylists mentioned by name, is specifically highlighted as not delivering satisfactory haircuts for men. This negative experience can impact the salon's reputation and customer retention.
In summary, Jess Haircuts has several strengths, such as excellent customer service, an ability to accommodate families, attention to detail by certain stylists, and reasonable prices. However, there are also weaknesses, including a lack of distinction between appointments and walk-ins, inconsistent haircut experiences, potential miscommunication with stylists, and negative experiences with specific stylists. Addressing these weaknesses will be crucial for Jess Haircuts to maintain customer satisfaction and ensure a positive reputation in the McLean, Tyson's area.
Best TL Reviews
Great people working there. We took our 11 month old to get his very first haircut and they did such a great job getting it done!
My only suggestion would be to somehow have a system that distinguishes customers with appointments from walk-ins. Not sure if this is already allowed, but I would also like if you could choose the person you’d like to get your hair cut by as a walk-in.
I didn’t like my haircut here at all. I asked for a straight line , simple trim for the back of my hair and a little step for my front hair. The hair stylist used a scissor and cut the back of my hair. When she was showing me the result, I asked her if she can use a thinning scissor to make it look more natural and blended. She wasn’t doing basic steps any hair stylist does, unless I was asking her to do so.
I went to get a haircut today and was unfortunate enough to sit at Stella's station. I'm not sure if she didn't understand but I wear my hair long. I showed her 3 pictures of the cut I wanted. She maybe needed to remove about 2 inches at most... I left with a completely different haircut than what I wanted. She knew I was furious, but I still paid her for the service.
If you're looking to get a men's scissor cut, choose a different stylist other than Stella. I left extremely disappointed.
One of best place to get a good haircut,hairstyle in McLean,Tyson's area and cooperative management and good service
Now women $30. I want to get rid of 2 inches of my bad split ends hair, but I felt i lost 4 more inches of my hair.
Excellent service, and were able to accommodate my 3yr old and 6yr old kids.
Jess is so friendly, remembers everyone. Anne is awesome! She cuts my hair and I always leave happy! I love how much attention she pays to individual hairs and my cowlick. She trims my eyebrows too. Jess and Anne run a tight ship that I'm more than happy to board. Even when there are a few people ahead of me. Well worth the 15 dollars to come back and leave with a smile ????
Jess is the best, everybody there is kind, and great service and haircut
Jess Haircuts Info
Amenities
Payments
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Cash-only
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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