Only Nails

+1 301-324-0324

10256 Lake Arbor Way, Mitchellville, MD 20721 United States of America

Open Today: Closed

Quick Facts About Only Nails

Only Nails place has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the establishment. The experiences shared by customers can help us understand the overall quality of the service provided at Only Nails place.

Starting with the strengths, one customer mentioned that Jenny, one of the nail technicians, executed the requested design perfectly and they were happy with the result. This demonstrates that some of the staff members at Only Nails place possess the necessary skill and talent to meet customer expectations. Additionally, another customer stated that they are a regular of Hong, who is described as patient and talented. This suggests that there are competent nail technicians available at the salon.

Another strength that can be inferred from the comments is the availability of a wide range of services. Some customers mentioned getting acrylic sets, gel pedicures, dip manicures, full sets, and pedicures. This indicates that Only Nails place offers a variety of options to cater to different customer preferences.

However, despite the positive comments, there are several notable weaknesses that can affect the overall reputation of the salon. One common complaint is regarding the poor quality of the service. Multiple customers reported issues such as rough treatment, peeling gel polish, and acrylic nails popping off. These recurring problems suggest a lack of attention to detail and a failure to provide a long-lasting result.

Furthermore, several customers expressed their dissatisfaction with the customer service at Only Nails place. One reviewer mentioned that the staff were rude when asked to fix their nails and displayed clear frustration. Another customer felt talked down to when they didn't like the design and were subsequently refused any further attempts. These instances highlight poor communication skills, lack of empathy, and an unprofessional attitude.

An alarming complaint came from a customer who claimed to have contracted toe nail fungus after getting a pedicure at Only Nails place. The accusation of unsanitary practices and improper tool cleaning raises serious concerns about the hygiene standards followed in the establishment. This weakness is particularly significant as it can lead to potential health risks for customers.

Lastly, pricing was mentioned as an issue by some customers. One person paid $90 for a service they were not satisfied with and felt that the price did not match the quality. Another customer found the prices too high for a subpar job done on their gel pedicure. It appears that the cost of services at Only Nails place may not be commensurate with the overall quality and customer satisfaction.

In conclusion, the strengths and weaknesses of Only Nails place are apparent in the comments provided by customers. While they offer a range of services and have some skilled technicians, there are concerns regarding the quality of service, customer service, unsanitary practices, and pricing. It is imperative for Only Nails place to address these weaknesses in order to improve their reputation and ensure customer satisfaction.

Best TL Reviews

If I could give this place 0 stars I would. I went to get my nails done yesterday and not only did they cut my finger while doing my acrylic set, the gel on almost every single finger started peeling not even 5 minutes after leaving. I went back the next day to get them fixed and they were beyond rude. They were rough with my hands and made it very clear they were upset they had to redo it. To make matters worse the gel polish on the “fixed” nails have all also started peeling. If you want even a decent job DO NOT go here, I will never give them business again. (Below I have attached pictures of the first job they did with my nails and the attempted “fix”)

Got my nails done here last Friday by Jenny. I showed her a picture that I wanted and she executed it!! I’m happy with how they turned out. ????

Horrible customer service. The lady Jenny did my nails. She asked me to show her the design I wanted. She agreed that she could do it. After looking at the first hand completed it was very sloppily done and rushed. I told her I didn't like it and she flat out told me she will no longer do designs for me because I didn't like it and it took her 30 min to do it. Then proceeded to tale everything off.. so here I am no polish no design just nails. I got my feet soaked and gel polish removed and they still expected me to pay $90. After being talked down to and only offered a $5 discount. You can bet they will never see me again. Especially because I had to pay another nail salon $85 to fix their mess.

I am a regular of Hong and she always gets the job done. She is very patient and talented. I get a pedicure and dip manicure with her every three weeks. Before I became a regular of hers I have gone to almost everyone in the shop. I recommend.

I paid $50 plus tax for a gel pedicure and Linda didn’t do a good job at all ! I had to go back the same day because my big toe nails was lumpy and polished on too thick and sloppy ! When I asked her to fix my toe nails she tried to pile it up with more polish then when I asked her to use the file machine to take it all off she only took off the top layer and ignored me ! I’m glad I didn’t tip and I will not be back… they charge too much and do a bad job ! Not worth it

I got a full set, I wanted to look great for my class reunion. They did it quickly and they did an ok job. After a week the nails started popping off. By the end of the week most of the nails had come off. I would not patronize thia business again.

I came to get a fill-in on Saturday, December 17, 2022 and was told that I had to wait but a customer that came in after me needed to have a nail fixed and got serviced. Totally not cool customer service.

I got a full set and pedicure by Jenny. Not only did she rush but I got TOE NAIL FUNGUS!!!!! I never had this issue until I tried this place out. They are UNSANITARY and do not clean their tools properly!!!!!! Just nasty people!!!