Quick Facts About Awa Beauty Supply
Awa Beauty Supply place has received both positive and negative feedback from customers. Let's analyze these comments to identify the strengths and weaknesses of the establishment.
One of the most consistent strengths mentioned by customers is the staff's friendliness and professionalism. Awa, Zanab, and the other hairstylists were praised for their friendly demeanor and timely service. Customers appreciate that the employees answer phone calls promptly and do not overbook appointments. This indicates good customer service and efficiency.
Additionally, the speed at which Awa completed a sew-in hairstyle was highly appreciated by one customer. They were surprised at how quickly the stylist finished their hair, which demonstrates Awa Beauty Supply's ability to deliver fast service.
Reasonable prices were another strength mentioned. Customers acknowledged that the prices at Awa Beauty Supply are competitive, making the drive to the store worth it. This suggests that the establishment provides good value for money.
Furthermore, the positive comments highlight the long-standing trust and loyalty that some customers have for Awa Beauty Supply. One customer mentions being a customer for over 10 years, indicating that the establishment has built a solid reputation over time.
The wide selection of hair and hair products was also mentioned as a strength. Customers value having various options available and being able to find what they need in one place.
On the other hand, several weaknesses and negative experiences were also expressed by customers. One customer had an extremely unpleasant encounter with a braider named Gloria. They reported being hit and hurt multiple times, with the incident being attributed to negligence rather than accidents. The customer also mentioned that Gloria left without informing them, which showcases unprofessional behavior.
Another customer had a negative experience due to miscommunication and lack of information from the store helper. They had to purchase additional hair, incurring extra costs, because they were not informed about the ability to use the hair they had ordered online. This indicates a weakness in communication and customer support.
Additionally, there were complaints of long waiting times and poor time management. One customer mentioned waiting for the owner to finish someone else's hair before attending to them. Another customer stated that their simple box braids took approximately 8 hours to complete, which is an excessive amount of time. These comments imply a weakness in appointment scheduling and time management.
A negative incident involving the owner burning a customer's hair was also mentioned. The customer described feeling a strange vibe throughout their visit and expressed their dissatisfaction with this incident. This showcases a weakness in the owner's technical skills and attention to detail.
In conclusion, Awa Beauty Supply has several strengths that include a friendly and professional staff, competitive prices, a wide selection of products, and loyal customers. However, weaknesses such as poor customer service, miscommunication, long waiting times, and incidents of negligence and unprofessionalism were also highlighted. It is important for the establishment to address these weaknesses and strive for consistent improvement to ensure a positive customer experience.
Best TL Reviews
Five star all around for their staff! From Awa The owner, Zanab, The other hairstylist whose name I did not get. They are so friendly here it's worth the drive for me. I love that they answer their phones, they are super professional and timely. They don't book multiple appointments at once. Best of all she is fast! I could not believe how fast Awa finished my sewin. I was planning on spending half the day there and in an hour and a half she was done. It's a bummer they don't offer hair maintenance, but their prices are reasonable enough to make it worth it. Thank you so much!
If I could put a -5 stars I honestly would. I was seen by Gloria a short fair skin young lady. This young woman hit me several times "accidentally" first with braiding hair separating the hair then bumping me with her whole hand. She pulled my hair several times even when I told her she was hurting my head.When her coworkers saw they just laughed and said oh Gloria.This young lady apologized once when she hit me so hard I knew it could not be an accident. As if that wasn't enough instead of letting me know she was going to the bathroom she would just drop my hair and leave.She was even more careless at the end cutting the flyaways she got a piece out of my braid. This was by far the worst experience I've ever had. The store helper I contracted before I even bought hair failed to tell me that they could use the hair I ordered online.Although I showed a detailed picture with the stats of the hair included . She never asked follow up questions or gave me simple details like they only take cash. So I had to buy more hair even though I had a bag full of hair. And I had to pay fees to go to an ATM that wasn't my bank. Simple box braids back length took about 8 hours. Very unprofessional.I felt humiliated and abused.
I have been going here 10+ years. Awa and her braiders are amazing. They make sure you are happy with your style. Great braids, and a wide selection of hair and products. Definitely recommend!!! Thank you ladies♥️
Got my hair finished in a timely manner. The women were friendly and took suggestions on how to achieve the best style for my very damaged hair! Will definitely be going there again!!!!!!
The best prices in Seattle for a sew-in hands down and lots of hair options if you don't bring in your own. I also liked that I was in and out and that the appointment did not take 3-4 hours like it does at regular salons! It is cash only, which is not something I was told when I made the appointment on the phone, but there's an ATM at the store connected. Great experience all around.
Absolutely fantastic. I had a braider cancel my appointment same day. I found this salon and they got me in immediately. I had already bought hair and budgeted for the other appointment. They were so kind, and helpful in my situation, they worked with what I had. No pressure. Fastest, cleanest braider I've been to. Nearly identical to the picture I brought. They just got a customer for life.
This place is amazing I went there. The boss is really nice. the braiders are so sweet there. definitely recommend.
I had a 10:30am appt. To get box braids that usually take 4 1/2 hours. My braider leaves @ 2:45pm doesn't tell me anything. The owner had to tell me she had another appointment. I had to wait for the owner to finish someone else's hair to finish my hair. Then she uses a lighter to burn my hair not my ends but the extra strands which all my time going to this place in 2 years never have anyone done this . I could smell my own hair burning only for her to say " you never had this done before " I replied NO her response okay I'm sorry I didn't burn your hair. Yeah right. It was a weird vibe the entire time. I usually have always liked getting my hair done here but after this incident I won't be back. My hair was done by 5pm.
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Awa Beauty Supply Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Today
Opening Hours
| Monday | 10:30 AM - 07:00 PM |
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| Tuesday | 10:30 AM - 07:00 PM |
| Wednesday | 10:30 AM - 07:00 PM |
| Thursday | 10:30 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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