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Cindy Nails & Spa

+1 716-875-1888
2321 Sheridan Dr, Tonawanda, NY 14150 United States of America
Open Today: 10:00 AM - 07:00 PM

Quick Facts About Cindy Nails & Spa

Cindy Nails & Spa is a nail salon that has received mixed reviews from customers. While some have praised the staff for their friendliness and skills, others have expressed concerns about the quality of service and the treatment they received. In order to provide a thorough analysis of the strengths and weaknesses of this place, we will examine the comments provided.
Starting with the positive aspects, several customers have highlighted the nice staff and the great job done on their manicure and pedicure. This indicates that the salon has skilled nail technicians who are capable of providing a satisfactory service to customers. Additionally, one customer mentioned that the salon is clean and well-maintained, which is an important factor for many people when choosing a salon.
Furthermore, a customer mentioned that Cindy Nails & Spa was very accommodating and friendly. This is an important trait for a business as it creates a positive and welcoming atmosphere for customers. The fact that the customer mentioned that they will definitely be back indicates that the salon has succeeded in providing an enjoyable experience, at least for this particular customer.
On the other hand, there are several weaknesses that have been brought up by customers. One recurring issue is the rush during pedicures. A customer mentioned feeling rushed during their pedicure, with the foot rub lasting only around 30 seconds. This suggests that the salon may prioritize speed over quality, which can be frustrating for customers who want to relax and enjoy their treatment.
Another concern raised by customers is the lack of attention to detail. One customer mentioned that the nail technician did not clean the nail polish off their skin, while another customer expressed dissatisfaction with the uneven application of nail polish and missed spots during a gel manicure. These comments indicate that the salon may not prioritize precision and thoroughness in their work, which can result in an unsatisfactory outcome for customers.
Furthermore, the issue of payment method has been brought up by multiple customers. Customers have mentioned being required to pay in cash and being encouraged to use the salon's ATM, which charges an initial fee and can also result in additional charges later on. This can be inconvenient for customers who prefer to pay with card or who do not want to incur extra fees.
Another weakness that has been raised is the potential mistreatment of customers with disabilities. One customer mentioned being called a difficult customer due to their disability, which is highly inappropriate and unprofessional. This indicates a lack of understanding and sensitivity towards customers with disabilities, which can alienate potential customers and create a negative reputation for the salon.
In summary, Cindy Nails & Spa has strengths in terms of their skilled and friendly staff, as well as the cleanliness of the salon. However, weaknesses have been identified in the rushed nature of pedicures, the lack of attention to detail in nail services, the inconvenience of the cash-only payment policy, and the potential mistreatment of customers with disabilities. These weaknesses can lead to dissatisfied customers and a negative reputation for the salon. It is essential for Cindy Nails & Spa to address these issues in order to improve customer satisfaction and foster a positive and inclusive environment.

Best TL Reviews

Very nice staff and the nail techs did a great job on my manicure and pedicure. Highly recommend!
I felt like the guy was rushing through my pedicure. I didn't really get to enjoy it. His foot rub was maybe 30 secs. Also whatever he put on my feet burned.... Probably because he filed the skin along with my toenails. Noticed when I got home that he never cleaned the nail polish off my skin. I wish I read the reviews before I went here. Totally waste of $.... Also they make you pay in cash
Toes are now red and painful on sides
I used to be really loyal to this salon but I'm not going back anymore- it's been going down hill the past 4-5 times I've gone. They are passively rude and seem like I'm inconveniencing them because I walked in. They insist you use their ATM and pay cash even though they have a card machine set up. The ATM machine charged an initial $2 fee and then took more money out of my bank account that night. I do like my nails but they won't do more than painting them one solid color.
These are pictures of my (ugly) toes from my pedicure on Wednesday. All but 1 of my nails are chipping off already. And the bandaid? It's because i got cut badly and have been soaking it in peroxide and putting Neosporin on hoping it won't turn out to be infected. The girl, Sha, was pleasant but this is really a pitiful job.
My Daughter gave me a giftcard . Used it today and will definitely be back..they were all so nice and sat in the chair right away.Nice clean place and excellent service
Very accommodating. Very friendly. Everyone there is patient and works with you on what you want. The business itself is exceptionally clean and well maintained, and tastefully decorated. Definately my new place to go for my nails. The only reason I didn't give it all 5 stars is because I haven't experienced ALL their services, but plan to.... I'm sure they will exceed my expectations. Can't wait ????????
I went here last night to have my eyebrows done which came out very good by the women who did them. I did end up getting a gel manicure as well which was not good. The nailpolish was all over my skin on the side of my fingers. As you can see in the pictures below some nailpolish is up higher then the rest and the clear coat was all missed along the sides of my nails. I called today and the women said I should have said something last night about this. I told her the man who did my nails put oil and lotion all over them so they were super shinny and that I did not realize how bad it was until I got home and washed it all off my hands. I was picking nail polish off the sides of my fingers. For both services it was 50 dollars. However when I called today the women did tell me I could come back in this week Tuesday to have them redone she said she has nothing sooner because of staffing. I did appreciate that, but I will not be going back there. I do not recommend this place at all and for what you pay they should not come out the way mine did.
They were very rude to me because of my disability. They called me a difficult customer.

Place Pictures

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Cindy Nails & Spa Info


  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot


Opening Hours

Monday 10:00 AM - 07:00 PM
Tuesday 10:00 AM - 07:00 PM
Wednesday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 07:00 PM
Friday 10:00 AM - 07:00 PM
Saturday 10:00 AM - 07:00 PM
Sunday Closed

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