Quick Facts About Lola Nails Spa
Strengths:
1. Excellent customer service: Multiple comments highlight the great customer service at Lola Nails Spa. LoAnn and Jenny are specifically mentioned for their amazing skills, friendliness, and ability to create designs based on customer preferences. This indicates that the staff is attentive, skilled, and dedicated to providing a positive experience.
2. Clean and sanitized pedicure chairs: The spa pedicure chairs are praised for their cleanliness and thorough sanitization. This is an important aspect of any nail salon as it ensures the safety and well-being of customers.
3. Quick availability: One comment mentions that the salon was busy, but they still accommodated the customer without making them wait. This indicates that Lola Nails Spa is efficient in managing their clients and finding ways to provide service even during peak times.
4. Easy communication: The first-time visitor appreciated how the nail technician took the time to explain pricing and ensure that the customer's preferences were understood. This indicates that the staff at Lola Nails Spa is attentive and effective in communicating with customers.
Weaknesses:
1. Inconsistency in pricing: A recurring complaint is the inconsistency in pricing depending on the nail technician. Customers mention that they are charged different prices for the same service, even if there are no changes in length or shape. This lack of transparency can be frustrating for customers and may indicate a lack of standardized pricing within the salon.
2. Issues with quality of services: Some customers experienced issues with the quality of services provided. One customer had their powder dip nails chipping after a week, while another had issues with french tips and nail art. These comments suggest that there may be inconsistencies in the skills and techniques of the nail technicians at Lola Nails Spa.
3. Poor customer service and unfriendly staff: One customer mentioned that they did not have a pleasant experience due to the unfriendly behavior of the staff. This indicates a lack of professionalism and could potentially discourage customers from returning.
4. Extra charges for fixing services: A negative experience was shared by a customer who had to pay an additional fee to fix nails that fell off. This suggests that the salon may charge extra for correcting mistakes or providing touch-ups, which can be seen as a lack of accountability for the quality of their services.
Overall, Lola Nails Spa has strengths in terms of customer service, cleanliness, and quick availability. However, there are weaknesses in areas such as pricing inconsistency, quality of services, customer service, and additional charges for fixes. These areas need improvement to ensure a more consistent and positive experience for all customers.
Best TL Reviews
Always such great customer service! LoAnn is amazing and can do any design you show her from Pinterest or google, and I can come up with some unique ones lol. Their spa pedicure chairs are clean and sanitized for each customer, I truly appreciate the care and thoroughness. Thank you Lola Nails!!!
I loved the way Jenny did my nails and toes! She was extremely sweet friendly and amazing at what she does!! I will be going back to her again for sure!!!
I’m not a fake nail person. Wanted to have mani/pedi for my daughters wedding. I’m an eye person and perhaps due to mandates of masking, the people for my session were not the friendliest. Their eyes seemed unhappy and of course didn’t talk much. I’ve had pedicures in the past which were amazingly relaxing. This didn’t happen for me on this visit. The powder dip
I had on fingernails started chipping after the first week. Ended up going to another salon to have the powder and the gelled toes removed.
Extremely horrible and disappointed. They charged me $70 for a set of french tips and the pinky finger isn’t even cleaned right. I asked them to put an “A” on my ring finger and showed them an inspo pic and yet they still messed it up. I cannot believe this ruckus????♀️ Never going back again.
Very good nail salon to go to.. I called and they fit me right in! It was very busy not a chair almost available but they didn't turn me away and I didn't even have to wait. The manicurist was kind , polite, and did everything with ease and ???? care. I will always return here!! Thank you ladies..
Do not get dip powder nails here!! They don’t even last a week. They wanted to charge me $10 to redo TWO Nails that fell off.
I have loved coming to this place for fills, new nail sets, and pedis. However, due to their inconsistency with prices depending on which nail tech you have I am not for it. They will charge different prices every single time I went for my fill on my nails even though my length or shape did not change. They pretty much charge you full price of a new set of acrylics for a fill if you want them long. Just to file your nails the same shape u had before. Not coming here ever again it’s not worth the inconsistency in price, quality of the job (depending on who u get it’s always different!) or their poor customer service. Good luck ladies. Better off at a different place.
My first time being here, the lady took her time with my nails and was clear to me about pricing and made sure it was what I wanted. I’m satisfied with the results!
Place Pictures
Lola Nails Spa Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
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