The Clipp Joint

+1 309-674-6321

3431 W Farmington Rd, Peoria, IL 61604 United States of America

Open Today: Closed

Quick Facts About The Clipp Joint

The Clipp Joint appears to have both strengths and weaknesses based on the comments provided. It is important to consider a variety of perspectives in order to get a comprehensive understanding of the business.

One of the strengths of The Clipp Joint is its friendly staff. Multiple comments mention how friendly the staff members are and how much they love the staff. This creates a positive and welcoming atmosphere for both the customers and their pets. The staff is also praised for being patient with dogs that may have behavioral issues or medical conditions, such as dementia. This indicates a compassionate and understanding approach to grooming.

Another strength mentioned is the quality of the grooming. Customers mention that their pets look great and that the groomers did an excellent job. Prices are also mentioned as being reasonable. This suggests that The Clipp Joint provides a good value for the service they offer.

However, there are also several weaknesses mentioned in the comments. One of the most common complaints is the cleanliness of the shop. A customer mentioned that the shop was dirty and poorly lit, giving the impression of an unclean environment. Another customer compared it to the back room of a shelter. This raises concerns about the hygiene standards of the business and may be a turn-off for some customers.

Communication and attention to detail are also mentioned as areas of weakness. One customer had a negative experience where the front office staff had the wrong service down and did not provide the requested paw shave for their dog. When the customer expressed their dissatisfaction, the staff was described as rude. This indicates a lack of professionalism in handling customer complaints and a failure to meet the customer's expectations.

In addition, another customer mentioned that their request to have their cat's mats clipped was met with an immediate suggestion to shave the cat instead. This indicates a lack of flexibility in meeting customer preferences and potentially disregarding the customer's wishes. The customer also noted that the grooming area was not isolated and that their cat had to be surrounded by stressed dogs, causing further discomfort.

These weaknesses raise concerns about the overall customer experience at The Clipp Joint. Customers expect a clean and sanitary environment for their pets, as well as attentive and respectful customer service. Failure to meet these expectations may lead to dissatisfaction and a loss of trust in the business.

In conclusion, The Clipp Joint has some strengths such as friendly staff and good quality grooming at reasonable prices. However, there are also several weaknesses, including cleanliness issues, poor communication, and a lack of flexibility in meeting customer preferences. These weaknesses should be addressed in order to improve the overall customer experience and maintain a positive reputation for the business.

Best TL Reviews

The staff are so friendly and my dog absolutely loves them. She didn't give them any issues while they were grinding her nails. The place we use to take her to before moving down here would literally have to hold her paws while doing them. So we absolutely love this place.

I really don’t understand all these good reviews. I showed up and almost turned around and left when I saw how dirty the shop was…like truly nasty. I decided to give them a chance anyway due to good reviews..maybe it was just a one off thing . The girl behind the counter had the wrong service down so I corrected her -needed a bath and a paw shave (main reason for bringing her). My dog is old so I asked them to put a towel down in the kennel for her etc and they did. When my husband came to pickup our dog she was in a kennel with no towel and was shaking, and come to find out all they did was bathe her despite me reminding them the main thing I wanted was to shave her paws. After my husband said something they did the paws. I called to express how unhappy I was and they were super rude about it..in fact the front office girl said to the manager where I could hear “*dogs name*s mom is on the phone and she’s not happy” in the most sarcastic tone. They denied she was in a kennel with no towel despite you could literally see it. After all that I had to actually take scissors and fix the “paw shaving” at home it was so bad. Would never take another animal here.

I took my two dogs to be groomed. Staff is friendly. My dogs look great. They did an excellent job. Dogs are happy. Great local small business!

It was our very 1st time having our cat groomed. Teri and her staff are very welcoming. Teri is amazing with cats and shares a plethra of knowledge with customers. Salem was a bit nervous at first but Teri had her relaxed within minutes. We are so blessed to have been recommended to her by our Veteranarian. Thank you so much! ❤️

Was not thrilled with my experience. Referred here to get my cat groomed. Just wanted some mats clipped. Their immediate suggestion was to shave my cat. Not what I was looking for. Upon walking in, it didn't seem all that clean. Poorly lit. Very contrast from walking into a shiny clean PetSmart or vet. Like the back room of a shelter. The grooming wasn't isolated either. Just on a workbench surrounded by other stations and cages of dogs. My cat isn't thrilled with dogs, so she had to be stressed in this environment. The groomer brushed a pile of hair off the station and put my cat on it. Not sanitized or anything. I should have left after these red flags. I listened to why I should allow my cat to be shaved, because her mats may be deep and hurting her. Against my judgement, I allowed this. This is on me for not saying no and leaving. Only time will tell if my cat truly feels better from her shave. But I was told they could do things my way on the phone and then the story changed immediately upon arrival. It wasn't a clean environment. And all the animals seemed very stressed there. I will not be returning. Even if it costs me extra somewhere else. There's no excuse for feeling like it was an unclean environment.

Called at the last minute to see if they had an opening for a schnauzer mix. They took her right in and clipped her as I asked. The price was right and my dog looked great. Wished I’d gotten the groomers name because I’ll be taking my dog again.

Brenda

They are great with my little guy who has dementia. Very patient.

They did a great job with nice prices! We'll be back.