Quick Facts About Queen Nail And Spa
Queen Nail And Spa place has a number of strengths based on the comments provided. First, the nail technicians at this salon seem to take their time and ensure that customers receive the nail services they ask for, such as the shape and design of their nails. This attention to detail and customer satisfaction is reflected in the positive experiences shared by customers who left the salon satisfied. Additionally, some customers appreciate the friendly and professional demeanor of the nail technicians, as they found them to be helpful and accommodating.
Another strength mentioned is the quality of the pedicures offered at Queen Nail And Spa. Multiple customers expressed their satisfaction with the pedicures, describing them as amazing. This suggests that the salon excels in providing high-quality foot care services, which can be a key factor for customers seeking a nail salon.
The affordability of the services is also mentioned as a strength. Despite some customers feeling that the prices were higher than expected, many still considered them reasonable and fair. The comment about a standard manicure and pedicure costing around $55 without the tip shows that Queen Nail And Spa offers competitive pricing in line with industry standards.
The salon's ability to accommodate special requests is another strength. One customer mentioned wanting a specific design on only two nails, and the nail technician was able to deliver exactly what they wanted. This highlights the salon's flexibility and willingness to cater to individual preferences.
Furthermore, the positive experiences shared by customers indicate that there are competent and skilled nail technicians at Queen Nail And Spa. Customers mention that their nails turned out neat, nice, and with good results. The efficiency and quickness of the nail technicians are also appreciated by some customers.
However, there are also several weaknesses that can be inferred from the comments. One common complaint is the inconsistency of service quality. Some customers had positive experiences, while others had negative ones. This suggests that the salon may have a lack of consistency in terms of the skill levels of their technicians. For example, one customer mentioned receiving a pedicure from an inexperienced technician who ended up cutting them and not providing a satisfactory result. This inconsistency in quality can be a major weakness for the salon, as it can lead to a loss of trust and customer loyalty.
Another weakness highlighted in the comments is the difficulty in getting appointments, particularly with a specific nail technician named Teresa. Some customers reported that they had trouble scheduling appointments with her due to her maternity leave and the unhelpful attitude of the staff member who answered the phone. This suggests a lack of effective customer service and organization within the salon, as customers experienced frustration when trying to book appointments.
Additionally, there are multiple complaints about the durability of the nail services provided by Queen Nail And Spa. Peeling nail color and nails that break easily are mentioned by some customers, indicating a possible weakness in the quality and longevity of the products used or application techniques. This can be a major drawback for customers seeking long-lasting, durable nails.
Lastly, there are a few comments regarding language barriers. While some customers appreciate the skills and understanding of the nail technicians despite limited English proficiency, others mention that it can be difficult to communicate their preferences or concerns. This language barrier can hinder the overall customer experience and make it challenging for both the customer and the nail technician to fully understand each other.
In conclusion, Queen Nail And Spa has strengths in terms of attentive nail technicians, quality pedicures, affordability, and accommodating special requests. However, there are weaknesses related to inconsistency in service quality, difficulty in scheduling appointments with specific technicians, durability of nail services, and potential language barriers. It is important for the salon to address these weaknesses in order to improve overall customer satisfaction and loyalty.
Best TL Reviews
Went for an acrylic set and was not disappointed! Have gone to this nail salon a few times and have always left satisfied. The nail tech who did my nails took his time and made sure that I got what I asked for, shape and all! They did charge a little more than I expected but all in all it was a great experience!!
my friend is a regular and brought me here or else i would’ve never known about this place. idk how it has so many negative reviews. Jay was awesome and really nice. another guy ended up doing my nails and i don’t know his name but he was good too. he even fixed my nail after i bumped it and i wasn’t even going to say anything since it was my fault.
thank you!!
I am new to the area and looking for a new nail shop. I found this place and Teresa on Instagram. My first time going was a good experience. Teresa was actually the one who greeted me at the door and my pedicure was good. Nails good… I came back a second time, they had an older gentleman start my pedicure. To get the gel off of my feet he attempted to file it off and continued to cut me with the file so I asked (in the most polite way I could) for a new technician which had everyone looking at me like I was one of those never satisfied customers. I came back again while Teresa was on maternity leave and the person who did my nails completely ruined the option for me to have anyone touch them except for Teresa. So since then I’ve been calling trying to get an appointment with her and she’s either not there or they ask that I call back. I understand she just had a baby so her schedule will not be all work. I was willing to work with that but whoever the male is that answers that phone, he has no customer skills at all! Like he’s mad I’m calling ahead. Maybe hire someone who has the skill set to deal with the public. I know customers can be a pain but it’s the business and every customer is not the same!
The gentleman that did my nails was extremely professional and friendly. My full set came out very neat & nice. He was very efficient and quick as well.
I used to go every week when I worked in the outlet (that was 3 years ago) Yesterday Iwas the ONLY customer in the shop and the guy who did my nails cut me and gave me the ( special needs) nail. Then I realized today that they are lumpy and bumpy, any way, I'm NEVER going back
There pedicures are amazing. But I stopped going there for my nails because of the nail teach’s there. The guy who did mine was an older guy, nice but don’t know how to do nails. They are really thin and it haven’t even been a week. I paid $65 for this!! Unacceptable. Won’t be going back there for any nail services
Just a basic gel mani and pedi. He cut my finger accidentally and my nail color peeled within 3 days.
A lady there did my nails in about an hour and 15 minutes, I wanted acrylic nails in a coffin shape. I picked a normal color but wanted my middle and ring finger to be a sparkly version of the main color. The price came to about $55 which is very standard in my opinion and fair, that price is not including the tip. She was very careful, fast paced, and overall wonderful! She didn’t speak much English, however she completely understood what I was saying and was extremely kind! I would absolutely come back and let her do my nails again! :))
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Queen Nail And Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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