Quick Facts About New Nail Spa
Strengths:
1. Polite and friendly staff: Customers appreciate the politeness and friendliness of the staff at New Nail Spa. They create a welcoming atmosphere for customers and make them feel comfortable.
2. Quick service: The salon is quick to attend to clients without much waiting time. This efficiency is praised by customers and shows that they value the time of their clients.
3. Good work on pedicures: Customers have expressed satisfaction with the pedicures at New Nail Spa. Their feet felt soft and well taken care of after the service, making it a strength of the salon.
4. Welcoming atmosphere: The overall atmosphere of the salon is considered welcoming by customers. They enjoy the environment, and the staff, such as Amy, contribute to creating a positive and cheerful atmosphere.
5. Skillful work on nails: Some customers have had positive experiences with their nails at New Nail Spa. They appreciate the job done by the technicians, such as Kim. This showcases the talent and skill of certain staff members.
Weaknesses:
1. Inconsistent nail services: Several customers have complained about the quality of their nail services. Some have mentioned issues such as misshapen nails, nail glue and polish left around the nails, bumpy nails, and different nail lengths. These inconsistencies in the quality of services are a weakness for New Nail Spa.
2. Language barrier: A customer mentioned that one of the technicians did not speak English, causing communication issues. This can be a weakness as effective communication is important to understand the client's preferences and ensure their satisfaction.
3. Excessive pricing: One customer expressed disappointment with the high pricing at New Nail Spa. They felt that the cost for a gel manicure and pedicure was exorbitant compared to other salons. The high pricing may deter potential customers or lead to dissatisfaction when the services do not meet their expectations.
4. Rude treatment: Some customers reported rude treatment from the staff. This includes being rough during the service, disregarding customer requests, and responding negatively when customers asked for fixes or expressed dissatisfaction. Rude behavior is a significant weakness that impacts the overall customer experience.
5. Inconsistent service quality: A few customers have experienced inconsistencies in the quality of nail services at New Nail Spa. This includes technicians not achieving the desired nail shape, having to redo nails, and appointments taking longer than necessary. Inconsistent service quality can lead to frustration and dissatisfaction among customers.
Best TL Reviews
Honestly they were very polite and when I walked in they got right to work. My nails did not turn out great. The shape is off and there is nail glue and polish all around. Didn’t even cover my whole nail. I usually try to write good reviews but for 55 dollars I was hoping for a little better.????
I'm conflicted about this nail salon. I had two services done, a gel french manicure and a gel deluxe pedicure. It is a cozy small salon and I was seen right away. My fingernails were bare and I did not get any fake nails. The lady who did my nails was very quick which was impressive but she didn't give a hand lotion massage at the end which is usually customary with manicures. She did offer the lotion to me to rub it in myself. After my manicure I got a deluxe pedicure. A different woman was doing my pedicure and she didn't speak a lick of English so anytime I had a question I had to ask it to the first woman who did my manicure. The pedicure was perfect and my feet felt so soft. All in all at this point I thought it was a solid nail salon, not perfect but they did good work so far. Until it was time to pay.. $100!!! Like I said before I didn't get any fake nails just french gel on my fingers but I guess they charge extra with it being gel and then they also charge extra for the french style. The pedicure was 35 but again they charge more for it being gel. I have gotten my nails done dozens of times over the years and I have never paid that much. I would have come back because they do good work but good grief, with the price being $100 (actually $120 with tip) for just a gel mani and pedi is a bit ridiculous. I think I'll probably find somewhere else a little more reasonably priced.
The atmosphere is most welcoming, you get good laughs in with Amy and she did an amazing job of nails. Kim does a great job on My family and I's nails.
Plump lady did mine. She was rough and messy. I told her many times to fix my nails and she did not listen. In a few there were air bubbles. And one popped a few hours after they were done and it was still liquidy inside! My nails are bumpy and have different lengths. Nail polish is still on my fingers and the glue is stuck to my skin.
Brought my niece in to get our nails done and had a horrible experience. Lady was super rough with me and I had to ask multiple times to fix things. (Which I shouldn’t have to do) & then was more rude because I asked. Left chucks under my nails and as you can see my nails don’t match the other hand. Never will ever go again nor my family or friends. I suggest you don’t either !
In the past I've had great experiences, however the past couple of times I've had some issues with the technicians not doing the correct shape, having to redo the nails, taking much longer then it should. Especially when an appointment was made. Over 2 hours for a simple full set should never take that long. I'm willing to give them another chance, as I have had some great prior experiences.
So recently I had my nails done at another salon & within 2 days they started popping off! So I really wanted them redone while in town so I went to visit this nail salon & Amy did my nails for me as last minute walk in on a Monday night while I was in town visiting Indiana from Detroit & OMG...
* I ????L♡VE???? THEM!*
They are absolutely BEAUTIFUL! I'm honestly (not even kidding about this) really thinking about driving out over 3 hours from Detroit every two weeks or so- just to come get my fill-in's at THIS salon!
I am just so happy with how they look + the service was wonderful as well! ????'s off to New Nail Salon! because they gave me my best set of new nails ever; THANKS SO MUCH AMY! ????????
Very nice people. Was super busy but they did there best to make everyone happy. Was my 1st time and will be going back. Did a great job on my nails.
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New Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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