Lux Nails & Spa

+1 719-591-1716

5944 Stetson Hills Blvd #110, Colorado Springs, CO 80923 United States of America

Open Today: -

Quick Facts About Lux Nails & Spa

Lux Nails & Spa has received both positive and negative feedback from customers. By analyzing the comments, we can evaluate the strengths and weaknesses of the place.

Starting with the strengths, several customers praised the salon for its high-quality acrylics and gel polish. Tina, a technician at the salon, received compliments for her exceptional work on acrylics and gel polish. This indicates that the salon has skilled technicians who are capable of delivering excellent results in these areas.

Customers also appreciated the friendliness and attentiveness of the staff. Many reviewers mentioned that the technicians were welcoming and made them feel comfortable during their visit. The salon was described as being nice, clean, and welcoming, providing a pleasant environment for customers.

Another strength of Lux Nails & Spa is its ability to cater to family visits. One customer mentioned that they had a great experience with their daughter during a visit to the salon. The staff was described as being sweet and accommodating towards children, creating a positive experience for both the parent and child.

Additionally, the positive reviews mentioned that the salon provided a range of services, including pedicures and manicures. Customers were satisfied with the quality of these services, mentioning that the technicians did an excellent job with painting, massages, and overall customer service. This indicates that the salon is well-rounded in terms of its service offerings.

Moving on to the weaknesses, one of the main issues mentioned by customers was poor communication with the technicians. One customer mentioned that their technician, an older gentleman, did not communicate at all during the service. This lack of communication led to multiple issues, including not cutting the nails down short enough, neglecting the cuticles, and causing cuts with the drill. Additionally, the technician failed to inform the customer about the unavailability of certain colors and made choices without the customer's consent. This lack of communication and attention to detail resulted in an unsatisfactory outcome for the customer.

Furthermore, there were reports of poor customer service in response to an incident where a customer was cut during a pedicure. The technician did not address the issue adequately, and when asked about their policies regarding cuts, they responded dismissively. This indicates a lack of professionalism and care towards customers' well-being, which is a significant weakness for any establishment.

In conclusion, Lux Nails & Spa has strengths in the areas of acrylics, gel polish, and customer service. The salon is praised for its skilled technicians, friendly staff, and welcoming atmosphere. However, weaknesses are evident in the lack of communication and attention to detail displayed by some technicians. Additionally, there were reported incidents of poor customer service when addressing customer concerns and incidents of injury. These weaknesses highlight areas where improvements could be made to enhance the overall customer experience at Lux Nails & Spa.

Best TL Reviews

My friend surprised me with getting my nails done before Valentine’s Day, so he picked this place because it was the closest to him with good reviews but the service was anything but. I got an older gentleman and he did not communicate at all.

He did not cut my nails down short enough.

He didn’t do anything with my cuticles.

He knicked me quite a few times with the drill.

He continuously tucked the sides of my nails down and under instead of filing them down.

When I chose a color he didn’t tell me that he didn’t have it and picked another one without telling me. I assumed it was the same color just a different brand or something but when he started to paint my nails it was a lot brighter than pictures shown. So I had to ask him to change it. I was going for a dark wine red or plum red color. Everyone I picked he would say they didn’t have. So we went with the color pictured. It at least looks dark out of the sun.

My nails are uneven and crooked. It’s not the color or shape I was asking for. I even had a picture for reference which he barely glanced at. Pretty disappointed in the service and outcome of my nails.

I had to pretend to be happy with them because it was already close to closing by the time he was done with this service.

I know my friend feels even worse because he was just trying to do a sweet surprise for me after having a terrible week at work.

Will not be coming back.

The best place in town to get acrylics! I live in Denver, and I visited this nail salon once with my sister, and now I drive down specifically to get my nails done here. Sonny is very attentive and detail orientated when he does my nails, and he’s funny which is a plus! Everyone I have encountered there is so nice and very helpful. I highly recommend Lux Nails!

Made an appointment with Tina yesterday to get a fill on my ombre nails and she did absolutely amazing! I have had my fair share of nail sets in the past but this is by far the best. She is very personable and just makes you feel like you’re part of the family. thanks Tina appreciate you!

So impressed with my pedicure! We went for a girls day and this place did not disappoint. Everyone was super nice they did a great job with painting, massage and customer service. We will be back! Highly recommend.

I've been going to see Tina for years, she always does an amazing job on my acrylics and gel polish. Everyone here is friendly and attentive

I’ve been going to Helen for a long time. Love how fast she is! This location is very nice and clean. The techs that work here are very welcoming, always a nice experience if you’re looking to get your nails done!

My little daughter and I came in here for pedicure and manicures. They were so sweet to her and we had the best time.

Got a pedicure today and the technician cut me pretty bad, it bled for about half an hour and there is blood under the nail polish. She also filed the skin off around my pinky toe. When asked about policies regarding cutting a patron she shrugged her shoulders and stated it happens often.