& Hair Lounge

+1 212-966-2066

214 E 9th St, New York, NY 10003 United States of America

Open Today: -

Quick Facts About & Hair Lounge

Based on the comments provided, there are several strengths and weaknesses of & Hair Lounge that can be identified.

Strengths: 1. Excellent Customer Service: Multiple comments mention the professionals at & Hair Lounge taking their time with each client and valuing their experience. This indicates a strong focus on customer satisfaction. 2. Skilled and Knowledgeable Stylists: Customers praise the stylists for their expertise and ability to provide recommendations based on their professional opinions. Their skill in cutting, coloring, and styling hair is highly regarded. 3. Attention to Detail: The stylists at & Hair Lounge are commended for their meticulous approach to haircuts. They take the time to ensure every little detail is considered and executed. 4. Honest Recommendations: The comments highlight the stylists' honesty and willingness to provide realistic outcomes for hair treatments. This demonstrates a commitment to integrity and transparency. 5. Comfortable and Welcoming Environment: The positive experiences of customers indicate that & Hair Lounge provides a pleasant and enjoyable atmosphere for their clients. 6. Good Communication: Several comments mention that the stylists at & Hair Lounge effectively communicate with their clients, explaining the treatment process and providing useful tips for hair styling at home.

Weaknesses: 1. Stained Clothing and Refund Policy: One negative comment mentions a customer's blouse being stained with bleach during a visit to & Hair Lounge. The customer claims that the salon refused to provide a refund or partial discount. This incident indicates a potential weakness in their approach to handling such situations. 2. Cash-Only Payment: Another negative comment mentions that & Hair Lounge only accepts cash payments, suggesting a potential inconvenience for customers who prefer to use other payment methods. 3. Small Size and Appointment Availability: A customer mentions that & Hair Lounge is a small place and advises making appointments in advance. While this may not be a major issue, it could limit walk-in customers' availability.

Considering these strengths and weaknesses, & Hair Lounge appears to have a strong focus on customer satisfaction and providing high-quality hair services. The positive reviews highlight the expertise of the stylists, their attention to detail, and their ability to create satisfactory outcomes for different hair types and styles. The salon also seems to foster a comfortable and welcoming environment for its customers. However, the negative review regarding the stained clothing and lack of a refund or discount raises questions about their customer service in difficult situations. Additionally, the cash-only payment approach and potential limitations due to the salon's size and appointment availability may inconvenience some customers. Addressing these weaknesses could further improve the overall customer experience at & Hair Lounge.

Best TL Reviews

Ans is the best! He takes his time and works with you to achieve your vision but the results are worth it. I had my hair colored and cut by him in the past and even other hairdressers complimented my hair. My hair is very thick and kinda coarse so not every place can cut it well but Ans works his magic every time!

Love this salon!! Got my hair colored, cut, and styled last week and received soo many compliments. 100% recommend Terry, he is super knowledgeable about hair and takes his time :)

I went in to see Terry for a haircut, I had grown my hair out for almost a year and a half to two years and was not sure what hairstyle I should go for, so I asked Terry for his professional opinion on what would look good. He was great and very professional by taking his time cutting my hair. From this I could tell he valued each customer's experience and it shows! I absolutely dig my new haircut. Thank you Terry!

Ans is truly an artist. He was meticulous and very detailed with his treatment of my hair (balayage and cut). I never felt like the process was rushed. The before and after speaks for itself. Ans was also very kind and he explained what a realistic outcome for my hair would be. He also gave me useful tips for styling it. Will definitely be back and highly recommend!

I was able to book an appointment without a problem, which was great. It was my first time at hair lounge, so I did not know what to expect. In the past, I have had good and bad experiences with new salons. Terry cut my hair and it turned out great. He is very skilled and he cares about every little detail. I had about 5-6 inches cut off. I initially wanted to dye my hair black, but he told me the color would fade within a short amount of time. I appreciate how honest he was with me. I am happy I found this salon. Ask for Terry!

This place is awful. Stained and ruined my blouse with their bleach product and refused to give me a refund or even partial discount (my blouse cost over $400 FYI). They only accept cash too to avoid taxes--I fully reported them to the NYS IRS and they will likely get fined (thank god). Terrible service, awful manners, and illegal business practices-- go somewhere else.

Amazing and meticulous cut by King. I hadn’t cut my hair in over a year so I wanted to make sure I went to the right place and &Hair Lounge was perfect. King listened to my request to keep my hair very long, while adding style and texture to it. He was also a delight to talk to. Thank you!

I did a very casual haircut elsewhere and went here to fix it. Ben helped me and explained how to treat my hair. He showed me the correct way to blow dry it and he gave me good suggestions. I enjoyed the experience. It’s a small place so better to make an appointment.