First Nails Spa

+1 707-456-9002

2 S Main St, Willits, CA 95490 United States of America

Open Today: -

Quick Facts About First Nails Spa

First Nails Spa has received a mix of positive and negative comments, providing insight into both their strengths and weaknesses as a nail salon.

One of the main strengths identified in the comments is the skill and expertise of certain nail technicians. Customers specifically mentioned Sara as being the best nail technician they have ever had, praising her ability to create the perfect shape and work quickly. This highlights the salon's strength in employing skilled and talented staff who can provide high-quality nail services.

Another strength mentioned is the professionalism and kindness of the manicurists. One comment specifically mentions the exceptional service received by a 91-year-old customer, who was treated like a queen and given a foot and hand massage. This shows that the salon values their customers and is committed to providing a positive and enjoyable experience.

The welcoming atmosphere of the salon is also seen as a strength. Customers mentioned feeling welcome and appreciated when they walk in, with no appointment needed. This indicates that the staff at First Nails Spa prioritize customer satisfaction and strive to create a friendly and inviting environment.

In terms of weaknesses, several negative experiences were mentioned in the comments. The most common complaint is about the quality of the nail services. Customers reported issues such as lumpy and uneven nails, chipped and yellowing polish, and nails of different colors. These experiences indicate a lack of attention to detail and consistency in the nail application process, which can be a significant weakness for a nail salon.

Another weakness highlighted is the customer service and communication. In one comment, a customer mentioned being charged $10 to remove color despite being unhappy with their nails, which led to frustration and ultimately walking out. This suggests that the staff may not prioritize customer satisfaction in certain situations, leading to a negative experience for the customer.

There was also a mention of a negative incident where a customer's cheek was scratched by a nail technician. This raises concerns about the safety and professionalism of the salon, as such incidents should never occur. This particular incident reflects poorly on the salon's reputation and could deter future customers.

Overall, First Nails Spa has strengths in terms of skilled technicians, professionalism, and welcoming atmosphere. However, they have weaknesses in terms of inconsistent nail quality, customer service, and safety concerns. Addressing these weaknesses through improved training, communication, and attention to detail can help the salon enhance customer satisfaction and loyalty.

Best TL Reviews

Horrible service. Went in asked for white. Nails were lumpy and uneven. Went back because the white chipped and turned yellow. The lady tried to patch my nails leaving me with one white and the rest off white. I then said if you can’t make them all the same color please just remove the color and I will get my own nail polish desperate to cover the dirt left under my nails and only on my 3rd fill after a full set. I was told $10 to remove color. Upset that it was 3 days after they gave me a fill I walked out and was greeted by the manager at the side door who kindly told me she wanted the lady to fix my nails that they looked bad. I finally gave in and went back inside from the side door and the nail tech scratched my cheek ( not sure why). Embarrassed and accompanied by my two small daughters I was at least hopeful that this time I would get one shade of white, even and what I paid for. The nail tech removed the white and left me to go with no nail polish. The next day after painting my own nails one broke. Really upset, and a local that supports local business! Should have just said take them off and return my money! I will travel to Ukiah from now on…

Had a full acrylic almond shape fail nail set done by Sara! She is the best nail technician I have ever had I've been seeing her since 2018, she does the perfect shape and quicker than anyone else I know. Felt more than safe with all the precautions they have implemented due to COVID while still feeling pampered. To say I will be back is an understatement.

One of my best friends is 91 years old. I treated her to a manicure and pedicure at First Nails Spa. The manicurist was so professional and kind. She made my friend feel like a queen and even gave her a foot and hand massage too. All ten of her nails look awesome. Thank you Li for the excellent service.

I always feel so welcome when I walk in. No appointment needed there always happy to help. ????Le is amazing and so sweet she makes the experience for me????.

Sarah you are amazing honestly so gentle, she asked me how I liked each and every design. Best experience I’ve ever had honestly & look at those nails! I’m ready for spooky season alright ????????????????

I had the most relaxing pedicure and manicure. They were very friendly and made sure I could leave on time. I left feeling relexed and pampered.

Great pedicure, massage, and salt scrub!

Helen did a fantastic job with my stubby toes on my Fred Flintstone feet. Everyone there was kind and friendly. The woman getting a pedicure next to me was raving about the massage from Adam. If you’re in Willits this should be your go to place for pedicures!

Im so in love!!!! Me and My mom came in around 6 pm an hour til closing and they did an amazing job im so ready for Christmas now⭐️