Encanto Hair Salon Inc

+1 770-513-3537

250 Grayson Hwy, Lawrenceville, GA 30046 United States of America

Open Today: -

Quick Facts About Encanto Hair Salon Inc

Strengths:

1. Excellent customer service: Many customers mentioned how satisfied they were with the service provided by the stylists at Encanto Hair Salon Inc. They praised the staff for their patience, professionalism, and ability to listen to their needs. This demonstrates a strong commitment to customer satisfaction and building positive relationships with clients.

2. Longevity and customer loyalty: One comment mentioned that they have been coming to the salon since 2003, indicating a high level of customer loyalty. This suggests that the salon has built a solid reputation over the years and has established a strong customer base in the community.

3. Variety of services offered: Customers mentioned getting haircuts, hair tint, and other services at the salon. This indicates that Encanto Hair Salon Inc offers a wide range of services to cater to different customer needs, providing convenience and the ability to have multiple services done in one place.

4. Skillful stylists: Several comments highlighted the skill and talent of the stylists at the salon. Customers expressed satisfaction with the quality of their haircuts and the results of their hairstyling. This indicates that the salon has a team of skilled stylists who are experienced and knowledgeable in their craft.

Weaknesses:

1. Inconsistent customer waiting times: One comment mentioned that the stylists tend to leave the customer waiting after completing their haircut. This inconsistency in waiting times can lead to frustration and possible dissatisfaction among customers who expect prompt service.

2. Lack of communication about waiting times: A customer commented that it would be better if the stylists informed them beforehand about the estimated waiting time, rather than leaving them waiting without any communication. This lack of communication can potentially lead to misunderstandings and dissatisfaction among customers.

3. Limited information about other staff: While multiple comments mentioned the skills and positive experiences with Marta, the owner of the salon, there was limited information or feedback about the other staff members. This may suggest a lack of awareness or engagement with the rest of the salon's stylists, causing potential customers to rely solely on Marta for their services.

In conclusion, Encanto Hair Salon Inc has several strengths such as excellent customer service, a loyal customer base, a variety of services, and skillful stylists. However, it is important for the salon to address weaknesses related to inconsistent waiting times and improve communication with customers about potential delays. Additionally, promoting the skills and experiences of the entire staff can help build trust and confidence in the salon's services beyond just the owner.

Best TL Reviews

Marta did an amazing job on me ! took her time and was very patient i was extremely satisfied! definitely recommend

Las estilistas no atienden al cliente. Terminan el corte y todas se van a un cuarto y dejan al cliente esperando cuando al llegar dicen que 15 min. Mejor que al llegar digan que será 1 hora y así no hay problema.

I have lived in Lawrenceville since 2003. I have come here to get my haircut since then. Also my wife and 2 daughters come here. Over the years Marta has become a friend, so I usually ask for her. My wife and daughters have had hair cuts, and hair tint over the years with most if not all of the staff. The staff is very kind, professional, and family oriented. They do excellent work! I highly recommend this business if you are in the need of hair care.

Good ????. She was in training, little worried when she started but did good work. Satisfied with her work.

Have been coming here for a long time and they never let me down. Amazing hairstylists! Would recommend to anyone :)

So far everything is going to plan. Martha is the owner, she's amazing and listen to you. I will post pictures later...

Martha es mi abuela y mi tias trabajan ahi. ellos hacen trabajo muy bueno. y si alguien trae el pello bien rompido ellos saben y lo arreglan. Ellos hacen buen trabajo. CINCO ESTRELLA !!! ⭐️⭐️⭐️⭐️⭐️

Fue rápido y el corte me quedó genial ????