Quick Facts About Unique Nails & spa
Unique Nails & Spa Place is a nail salon that has received both positive and negative feedback from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the establishment, the comments will be analyzed in detail.
One of the strengths mentioned by a customer is the excellent experience they had when their daughter and granddaughter had their nails done for a wedding. The staff took special care of them and made it a memorable experience. This shows that the salon has the ability to provide personalized and attentive service, which is a strength in creating customer satisfaction.
Another positive comment mentioned the fantastic pedicure received at the salon. This indicates that the salon has skilled technicians who are capable of providing high-quality services. Skilled technicians are an essential strength for a nail salon, as customers expect their nails to be done professionally and efficiently.
A customer also mentioned that the environment of the salon was nice and gave off positive vibes. This can be seen as a strength as a pleasant and welcoming atmosphere can create a more enjoyable experience for customers. Additionally, playing popular TV shows like Guy Fieri on the TV can add to the overall experience and make customers feel more comfortable and relaxed.
The affordability of the salon's prices was praised by a customer who had a pedicure. This suggests that the salon has competitive pricing, which can be a strength in attracting customers. Offering reasonable prices can be appealing to customers, especially in a competitive industry like nail salons.
On the other hand, a customer mentioned having a negative experience with Cindy, one of the technicians who did a full set of nails. The customer reported that some nails started lifting the next day, and when they went to get them fixed, Cindy used glue that caused further damage. This shows a weakness in the salon's service as the technician did not effectively fix the issue and caused additional problems. Poor customer service can lead to dissatisfaction and loss of customers.
Another negative comment mentioned an awful job done on a dip French tip by a male manicurist. The customer reported crooked nails and being cut on the sides. This indicates a lack of skill and attention to detail from the technician, which is a weakness for the salon. Rude behavior towards the customer and their child further adds to the negative experience. Poor service and unprofessional behavior can tarnish the reputation of the salon and deter customers from returning.
A customer also mentioned a confusing experience with the pricing at the salon. They were charged an extra dollar without explanation, which left them puzzled. This shows a weakness in the salon's transparency and communication with customers. Clear and transparent pricing is important for customers to understand and trust the salon's services.
Another negative comment mentioned long waiting times and bad attitudes from the staff. The customer reported waiting for two hours and eventually leaving without receiving service. This is a significant weakness as it shows a lack of efficiency and poor customer management. Long wait times and bad attitudes can lead to customer dissatisfaction and negative word-of-mouth.
Despite the negative comments, some customers expressed their loyalty to the salon. One customer mentioned going to Unique Nails & Spa Place for over five years and loving the quality of service and materials used. This suggests that there are customers who have had positive experiences and are satisfied with the salon's offerings. Customer loyalty is a strength for any business, as it indicates that they have built a strong relationship with their customers.
In conclusion, Unique Nails & Spa Place has both strengths and weaknesses based on customer comments. The ability to provide excellent experiences, skilled technicians, a pleasant environment, and competitive pricing are strengths for the salon. However, weaknesses include poor customer service, unskilled technicians, transparency issues with pricing, and long waiting times. It is important for the salon to address these weaknesses and strive to improve their service in order to provide a better overall customer experience.
Best TL Reviews
Absolutely horrible. I got a full set with Cindy, some nails started lifting the next day. When I went in to get them fixed Cindy shoved glue under my nails. This is not how you run a nail salon. She said my nail bed was too short that's what was causing the issue, my nail is to the tip of my finger, you can see my nail underneath. Neither the tip or acrylic is adhering to my nail. This has never happened before, not at Phelan Nails or Nail Bar and Spa.
I think they should have provided better customer service and attempted to repair the nails that were lifting. Not worth $70.
My pedicure was fantastic! How ever the bald male manicurists did an awful job on my dip French tip. Extremely crooked. He was rude and unwelcoming. He cut my fingers on the sides. Not only was he rude to me, he was rude to my 2 year old for crying. Will never go here again.
We went here so my daughter and granddaughter could get their nails done for a wedding they were both in. The staff took special care towards both but especially my granddaughter, as it was her first time. Excellent experience.
Came here with my mom she had a manicure which she absolutely loved &i had a pedicure also love it! Service is good prices are also awesome but I didn’t understand why she charged me a dollar more, I didn’t complain or said anything bc its just a Dollar but i was alittle confused bc she said my total was 30 i added the tip &she added a dollar more, had me looking puzzled but i also didn’t question it.
The environment was nice, got good vibes from it :) they were also playing guy Fieri on the TV so 10 points for that. My nails were 50$, gel nails with Matte on the black and grayish looking nail.
They horrible service, last time I was there the lady that did my acrylic nails she damaged my cuticles so bad and had really bad attitude. Then I went again and they had me waiting for 2 hours and finally I left, never going back.
Been going here for over 5 years. Its the only salon I go to. They are busy but making an appointment is very easy. They use quality materials and I always get compliments on my nails. Love the family and always enjoy my visits.
Karen does a great pedicure. Tiffany does a great manicure. Thank you Tiffany for a great conversation and wonderful experience overall. I will be going back here. New to the area and I found cultivating people that do a great job for what I need. Good enough to not have to drive 45 miles.
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Unique Nails & spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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