Queens Nail Salon

+1 410-341-3625

1407 S Salisbury Blvd # B, Salisbury, MD 21801 United States of America

Open Today: -

Quick Facts About Queens Nail Salon

Strengths: 1. Positive experience when booking ahead of time and receiving a great pedicure and manicure. 2. Tim, one of the nail salon staff, is mentioned as being great and providing a good service. 3. Nails look great after the service, despite some negative experiences. 4. Service is affordable, only costing $20 for a fill-in. 5. Good customer service and nice staff overall.

Weaknesses: 1. Long waiting times and having to return for polish to be fixed, leading to frustration and feeling like a waste of money. 2. Nails get messed up quickly after leaving the salon, suggesting poor quality or technique used. 3. Attempt to charge extra for a coffin shape that wasn't done properly, indicating poor communication and dissatisfaction with requested services. 4. One specific staff member is mentioned as being careless and causing injuries during the service, leading to pain and bleeding. 5. Nails turned out to be ugly and thick after requesting a fill-in, resulting in disappointment and a desire for removal. 6. Inconsistent and unprofessional handling of appointments, with the owner not acknowledging or respecting a pre-scheduled appointment. 7. Possible racial bias regarding the prioritization of clients, suggesting a lack of fairness and equal treatment. 8. One specific staff member demonstrated poor communication, disregarded customer concerns, and performed a rushed service, resulting in a negative experience. 9. Inconsistency in quality between different staff members, with one person noted for frequently screwing up nails. 10. Positive reviews mention good service but lack specific details or explanations for the positive experience.

In evaluating the strengths and weaknesses of Queens Nail Salon based on the comments provided, several themes emerge. On the positive side, the salon is praised for its affordability, friendly staff, and overall decent nail results. Positive experiences with specific staff members are also mentioned, indicating that there are talented technicians at the salon. However, the negative comments indicate significant weaknesses in various aspects of the salon's services.

One major weakness is the poor quality of the nail work. Multiple comments mention nails getting messed up quickly after leaving the salon, indicating a lack of skill or attention to detail. Issues with the drying process and polish are also mentioned, suggesting that the salon may not have the necessary equipment or techniques to ensure a long-lasting manicure or pedicure.

Another significant weakness is the inconsistency and disregard for appointments. Negative experiences with scheduling and prioritization indicate a lack of professionalism and organizational skills. This can lead to frustration and disappointment for customers who have made the effort to book in advance and expect their appointments to be respected.

Additionally, there are concerns about the care and safety provided by some staff members. Reports of bleeding, injuries, and disregard for customer concerns raise significant red flags regarding the salon's commitment to customer satisfaction and well-being. These incidents can not only cause physical harm but also lead to mistrust and dissatisfaction among customers.

One comment also implies possible racial bias in the salon's treatment of customers. While it is important not to jump to conclusions without further evidence, the perception of unequal treatment based on race is a serious concern that the salon should address and actively work to eradicate.

Overall, while there are some positive aspects to Queens Nail Salon, such as affordability and friendly staff, the weaknesses identified in the comments paint a troubling picture of inconsistent service quality, disregard for appointments, and potential safety concerns. Addressing these weaknesses and implementing measures to improve customer experience, technical skills, and professionalism should be a priority for the salon in order to enhance its reputation and attract and retain satisfied customers.

Best TL Reviews

I used to love this place,today I took my daughter and we both got pedicures. We waited under the dryer,had to return for them to "fix" the polish that didn't dry. So we then had them redone and sat 30min under the dryer,wore flip flops on the 45minute ride home and all of our nails are messed up again. I am furious,what a waste of money!!! I would rate it ZER0 absolute thumbs down!!

I booked ahead of time, and it was a great experience! My pedicure was relaxing, and I hadn’t had a manicure with acrylics in a long time. They turned out amazing! I will definitely recommend & go back!

wish i could put zero stars ansolutely horrible, just terrible ill put a picture they tried to charge me extra for a coffin shape which clearly wasn’t done. didn’t follow proper nail techniques or protocols, u can see those white dots that’s dust that they baked into the gel polish

I usually love this place (Tim is really great) but he was busy today so I went to a different man. I am not exaggerating when I say he cut me 5 different times and two of those times, I was bleeding a lot. He didn’t take any money off even though i bled twice and also didn’t say anything. It was really painful. My nails look great, I just wish he was more careful.

If I could, I would give this nail salon a zero star. I asked for a fill in and I got the UGLIEST and THICKEST nails ever. I have never been so disappointed in my entire life. I ASKED THEM TO BE REMOVEVED… I STILL PAID $20. Never again will I go to that business????

I never write a review on businesses and I am not here to bad mouth them but I hope they see this and improve on this particular aspect. So I had made an appointment with the owner two days in advance at 9:30, the time they claim to open. I specifically told him on the phone that I wanted him to do it because the last time I was passed on to someone else because he was busy and my nails barely lasted a week. So I told him this time to please make sure it is him who does them. I arrive to my appointment on time and I get in there and there is already two ladies getting a pedicure, one in which he was doing. I was surprised because I thought they didn’t open till 9:30. I let the gentleman at the desk know that I am here for the owner and he speaks with the owner and the owner tells him to ask me could I wait and that he has another client after the one he is doing. I was confused and proceeded to tell him no because I made an appoint two days ago for this time so why would I have to wait. I remind you, the owner hasn’t acknowledged me or anything and the guy at the desk is playing messenger. So I guess they can see my frustration and the guy at the desk ask can he file my color off and I’m thinking to prepare for my appointment with the owner. So he does so, and then begins my toes and sits me under the dryer. I ask him is the owner going to do my nails and he says no he has another client and that he could do them if I’d like. So now, I’m getting mad and just say okay because I don’t have all day for this hence why I made an appointment. As the other guy is doing my nails a black lady walks in for the owner and I think she is the client he is putting before me. To my surprise he ask her to come back later. Soon after a white lady with her two kids (and it says on the door no kids allowed) comes in and you guessed it, she is the next client. I was in total disbelief. I’d like to state that I am an African American college student and the woman he was doing before I got there was white as well. At this point it felt slightly racist. I hate to make such accusations but come on. What else am I to think? Thankfully my service did not cost much. The only reason I gave this two stars at least is because my nails look decent and this is my first ‘bad’ experience with them. I hope they see this and learn how to upkeep their appointments and follow through with them. The staff seems nice but I feel that the customer service could be maintained a bit more.

This Business is OK but they have one particular person that works in there that screws your nails up. I returned one last time to give them another chance. They sat me with him. He was screwing my nails up. I tried to point it out he disregarded everything I said. Then we got near the end and he told me Because of the condition of my nails, Next time I come I had to start from scratch. I told him I thought you would say that because and you did not want to admit your mistakes but these nails are staying the way they are and you're giving me a discount. I told him Early enough so he can correct the mistake. He then took a cuticle cutter and cut into the middle of my nail From the side. I asked him to correct it and let me go I have been there long enough. I will not be returning

Awesome people ???? I love my nails ???? pedicure ????and Brow on fleek ???? Definitely will be going back ????