M&M Beauty Supply & Wigs

+1 219-884-2540

631 W Ridge Rd, Gary, IN 46408 United States of America

Open Today: -

Quick Facts About M&M Beauty Supply & Wigs

M&M Beauty Supply & Wigs has several strengths that contribute to its success as a beauty supply store. Firstly, the store offers a great variety of hair products across multiple brands. This means that customers have a wide selection to choose from, catering to different preferences and needs. This variety increases the likelihood of customers finding products that suit their hair type, style, and personal preferences.

Additionally, the owner of M&M Beauty Supply & Wigs is commendable for being polite and appreciative of customers. This creates a positive and welcoming atmosphere, making customers feel valued and eager to return. Good customer service is essential in building a loyal customer base, and the owner's approach helps establish long-term relationships with customers.

The store is also praised for its cleanliness and organization. A clean and well-organized store enhances the shopping experience, making it easier for customers to find what they need. It also contributes to an overall positive impression of the store, as it shows that the management prioritizes hygiene and professionalism.

M&M Beauty Supply & Wigs offers a discount card that provides a 15% discount on every purchase. This loyalty program incentivizes customers to shop at the store regularly, as they can save money on their hair care needs. This strategy not only encourages repeat business but also helps to attract new customers who may be enticed by the potential savings.

Furthermore, M&M Beauty Supply & Wigs is praised for its wide selection of ponytails and hair accessories. This demonstrates the store's commitment to offering a diverse range of products, catering to different styles and preferences. Having a variety of options is a strength, as it allows customers to find products that match their desired look.

However, the comments also reveal some weaknesses of the store. One negative aspect mentioned by a customer is the rude behavior of the owner's son. This kind of disrespectful attitude can create a negative and uncomfortable experience for customers, potentially leading to a loss of business. It is crucial for the management to address and rectify this issue to ensure that all customers are treated with respect and professionalism.

Another comment highlights the possibility of increased prices and overpricing on certain items. Higher prices can deter price-sensitive customers from making purchases, especially if they can find similar products at more competitive prices elsewhere. The store should consider adjusting its pricing strategy to ensure that customers perceive their prices as fair and reasonable.

Additionally, the comment praising the store for selling women's clothes indicates that there may be a lack of focus on their primary products: hair care supplies. While diversifying the product offerings can be beneficial to attract a broader customer base, it is important for M&M Beauty Supply & Wigs to maintain a clear identity as a beauty supply store. Straying too far from their core products may result in customers perceiving the store as less specialized and looking elsewhere for their beauty needs.

In conclusion, M&M Beauty Supply & Wigs has several strengths, including a wide variety of hair products, a polite owner, helpful staff, a clean and organized store, and a loyalty program. These strengths contribute to a positive shopping experience and encourage repeat business. However, there are also weaknesses to address, such as the rude behavior of the owner's son, the possibility of increased prices, and potentially diverting focus away from their primary products. By addressing these weaknesses, M&M Beauty Supply & Wigs can further enhance its reputation and attract more customers.

Best TL Reviews

A great variety of hair products across multiple brands.

The owner is always very polite and appreciative of my business ! The son is very rude doesn’t even care if people are at the register .. he literally asked if I was high just because I’m black ???? like don’t work in a predominantly black area and not like black people

They are very helpful here and its clean. Very very nice place to shop. And they have a discount 15% discount card they give you every time you shop there

They have so many different styles of pony tails to choose from.

Great hair products. But be ready for increased prices and maybe over priced on certain items

The store was well organized and they were very reasonable and respectful. Their prices beat Hwy 30 prices in Merrillville IN. Most definitely will recommend this store to anyone for hair care needs. They also sell women clothes in their for all the ladies and men looking for something athletic or lounge for their woman or ladies for yourself

Have found that they are very helpful and greets their customers with a smile- great CS will take you a long way and have clients return! Good job ????

M&M is the place to go for hair and beauty so much to choose from braids, wigs, weave wraps and more. If you are in the area please stop by and take a look you WILL leave there with something you like OR NEED????