Lovely Nail Salon, Inc.

+1 914-663-2897

159 S 4th Ave A, Mt Vernon, NY 10550 United States of America

Open Today: -

Quick Facts About Lovely Nail Salon, Inc.

Lovely Nail Salon, Inc. has received mixed reviews from customers in the comments provided. While there are strengths mentioned, such as efficient and professional services, reasonable prices, and a clean and equipped facility, there are also some weaknesses outlined, including unprofessional behavior, lack of communication, poor service quality, and cleanliness issues.

Starting with the strengths, customers appreciate the speed and efficiency of the services at Lovely Nail Salon, Inc. They mention that Christina, Mandy, and Chrissy, specific nail technicians, are skilled and provide satisfactory results. The customers also mention that their nails stay healthy and beautiful after the treatments. The salon's prices are viewed as great, considering the quality and outcome of the services provided.

Another strength mentioned in the comments is the cleanliness of the salon. Customers appreciate that the facility is well-equipped and appears to be clean. Sanitary practices are important in a nail salon to ensure the health and safety of the customers.

Furthermore, customers mention their loyalty to one particular nail technician, such as Christina and Mandy, which suggests that the salon has built a strong relationship with its customers. This loyalty could be an indication of good customer service and satisfaction with the overall experience at Lovely Nail Salon, Inc.

However, there are weaknesses that customers have identified. One recurring issue is poor communication between the nail technicians and customers. In one case, a customer mentions their discomfort with a specific technician and how they were made to feel unwelcome during their visit. This lack of communication and understanding can lead to a negative customer experience.

Some customers also mention specific incidents where they had a negative experience with the services provided. For example, one customer mentions that their toenails were cut too short without consent, resulting in pain and discomfort. Another customer expresses dissatisfaction with the appearance of their nails after the treatment.

Additionally, there are complaints about the customer service and overall cleanliness of the salon. The negative comments emphasize dirty conditions and a lack of a full staff, which can contribute to a negative perception of the salon and its customer service.

To address these weaknesses, Lovely Nail Salon, Inc. should prioritize effective communication and customer service. Ensuring that customers feel heard, valued, and comfortable during their visits is essential for customer satisfaction and loyalty. This can be achieved by properly training the staff to handle customer concerns and ensuring that language barriers do not impede effective communication.

Furthermore, the salon should address any cleanliness and hygiene issues raised by customers. Regular cleaning and maintenance should be prioritized to ensure a pleasant and sanitary environment for the customers.

In conclusion, while Lovely Nail Salon, Inc. has some strengths, such as efficient services and reasonable prices, there are also areas for improvement, particularly in communication, customer service, and cleanliness. By addressing these weaknesses and focusing on providing exceptional customer experiences, Lovely Nail Salon, Inc. can enhance its reputation and continue to attract and retain loyal customers.

Best TL Reviews

Christina is the BEST!! She's so fast and my nails last. They're healthy and beautiful and I get just what I want. I love being able to go in, get my nails done efficiently and professionally and get out in under an hour. Lovely place, great prices and sanitary!!

Love, love my Christina. Best nail person ever. Will call me when she thinks it is time for my nails to be done and she's right. Great at her job. Her husband is also very nice. I go there because of her. Been going for over 5 years. Don't go anywhere else.

Chrissy is awesome. Nice job, not crazy expensive and not there for 2 hours. ????

My rating is low because I think the “ nailtision” was somewhat unprofessional today 6/24/19. I believe she may have been angry with me because the last few visits , I asked for a different nailtision than the one I use to have, due to a recent tacky job done on my nails. I did not want that tackiness to be repeated.

A conversation took place amongst the two nailtisionlist in their Native Language, which was ok until I was told, the only person available, was the person I was not comfortable with.

Today, the same two nailtisions were present, but the one I was not comfortable with was doing another customer’s toes Fortunately, the nailtisionist I wanted, took care of me. However, I noticed she pointed for me to sit down, she also pointed for me to wash my hands. Never speaking to me. She never stated what the price of what I wanted would be and later became upset when I told her I wanted something less than what she quoted to me. Luckily, she had not put the clear gel polish on me. She also told me after putting on the regular nail polish, when my husband steeped in to see if I was finished, that I could let my nails dry when I got in the car with the windows down. She may have been trying to be nice, but I saw it as being offensive since her attitude was unpleasant prior to this.

As a long time customer, I want Lovely Nail Salon to Know respect is earned and please know my money is just as valuable to me as yours is to you. If another customer who favors me was rude to you, please don’t take it out on me.

Thank you In Advance, Other than the above, I like the work your facility offers and I have no intentions on Stop coming, unless I’m told to.

Clean and very equipped they now what they doing especially christine.

Got a pedicure and acrylic nail fill in here. They cut the side of my toenails off which made them hurt for weeks until they grew back in. They didn't even bother to ask me if I wanted that done . I didn't even have ingrown toenails and didn't need that. As for my finger nails, they were just ugly afterwards...

I have been doing my nails here for years. Friendly service. They take credit cards which is a plus. Ask for Mandy she's amazing. I get compliments on my nails all the time.

This is the worst business ever. The customer service here sucks. The place is dirty and they never have a full staff. I wouldn't recommend to my dog.