Quick Facts About Gadsden Nails
Gadsden Nails Place has received both positive and negative feedback from customers, which indicates both strengths and weaknesses of the business. Below is an analysis of the strengths and weaknesses based on the comments provided.
Strengths:
1. Owner's commitment to customer satisfaction: One customer had a negative experience, but the owner took the initiative to contact them personally, apologize for the poor service, and rectify the situation. This demonstrates a commitment to customer satisfaction and willingness to go above and beyond to ensure a positive experience.
2. Friendly and efficient staff: Some customers mentioned that the staff at Gadsden Nails Place were friendly, accommodating, and worked efficiently to provide quick service. This indicates a positive customer service experience and a welcoming environment.
3. Positive nail results: Several customers expressed satisfaction with the end result of their nails. They were happy with the outcome and mentioned that their nails looked good or were done to their liking. This suggests that the salon has the potential to deliver quality nail services.
4. Recommended technician: One customer specifically recommended a particular technician, Nam, for their excellent service. This indicates that there are skilled and competent staff members working at Gadsden Nails Place.
Weaknesses:
1. Inconsistent service quality: The majority of negative comments revolved around subpar service experiences. Customers complained about technicians not paying attention to detail, making mistakes, providing sloppy work, and not meeting their expectations. This suggests a lack of consistency in service quality, which can negatively impact customer satisfaction and the salon's reputation.
2. Long wait times and poor time management: Some customers mentioned experiencing long wait times, even after being told a shorter wait period. There were also instances where certain customers were prioritized over others, leaving some feeling neglected and frustrated. These issues indicate poor time management and a lack of efficient appointment scheduling or customer prioritization.
3. Unprofessional behavior: One customer reported encountering a racist comment from a nail technician, indicating unprofessional behavior. This kind of incident can severely damage the reputation and trustworthiness of the salon.
4. High prices for subpar service: One customer expressed dissatisfaction with the price they paid for their nails, considering the poor quality of the service received. High prices for subpar work can lead to customers feeling ripped off and deter them from returning.
In conclusion, Gadsden Nails Place has strengths in its owner's commitment to customer satisfaction, friendly staff, and positive nail results. However, the salon also has weaknesses in terms of inconsistent service quality, long wait times, unprofessional behavior, and pricing issues. Addressing these weaknesses is crucial for the business to improve customer satisfaction, attract repeat customers, and enhance its reputation.
Best TL Reviews
* revised report * 10/16/2021 last week I rated this place at a one star because of the experience I described below. So I’d like to share how they made this right. The owner saw my complaint below and found me on another social media platform. She explained to me that she was sorry for the experience that I had and they would like to make it right. She went out of her way to find me and contact me multiple times to see when she could make it right. I came back this morning and they did a phenomenal job. They did all the things the other technician failed to do. I have also added new pictures of the work they did on my nails today. The mere fact that the owner went out of her way to find me to make this right and then provide an exceptional experience at no cost after-the-fact speaks volumes about this business. I am completely happy with the job well done today and I very much appreciate the sincerity and care shown today. I now know who to make an appointment with, and I’ll be back. Thank you Gadsden nails.
Original experience: So the experience was not good at all. I’ve been here before and have had way better experiences but the experience I had yesterday was just garbage. The woman who did my nails I had to correct multiple times. She didn’t even check for the evenness of one hand to the next. So I had to do that myself and then tell her where things needed changes. When I asked about the changes to be made she told me that I had old nails. OK? What does that even mean. Really upset me but I didn’t say anything.
When We get to the polish part, The work was sloppy. There were ripples left in the polish itself. I had to again correct these things by saying I needed them fixed. We had to adjust to different times. I was so frustrated by the time I left I didn’t even wanna fight about the polish that was left of my skin around my nails. I’ve gotten my nails done at a lot of different places but this was by far the worst experience I’ve had in years. It could’ve just been the technician who worked with me but all the same she did an awful job and it cost me $40 for a fill and gel polish. Which comparatively speaking is expensive
I would not recommend this place, I know that all nail salons have better technicians than others but if I were to ever return to this place I would specifically not ask for this woman.
I love my nails. The staff was friendly and worked efficiently to service me quickly and listened to my desires.
Horrible service. Waited over an hour after telling us it would only be 30 minutes which I work in customer service so I understand that things happen. However, they were completely skipping people and forgetting people that checked in. A guy did my sisters nails and not only did he do an awful job with the shaping and the polishing, it was simply not what she asked for. Then he tried to tell my sister it was her fault because she only grabbed the pink polish and not the white or glitter needed to do the designs. I get my nails done a lot so I’m familiar with a few things. She showed him the picture of the design which only required her to find the shade of pink on the chart. The other color was white and a dip glitter which the nail tech grabs those because they have the white with them and the glitter is not on the charts. Just gave her solid pink nails that weren’t even the color in the picture. Why would she show you the picture if she didn’t want the designs. It made no sense and it was very unprofessional of him to go back and forth and try to blame my sister when it was simply just a poor service. Will not be going back and will be sharing with my social accounts to never go here.
Nam did my nails and I was SUPER happy with them, got there right when they opened, def recommend him!!
It was cool and laid back to visit. I had on earbuds so I was in my own world anyway. My toes are cute!
I would give five stores but the only time I have no issues is when I come with my bf. The last two times I have come without him and they act as if I'm not here or they didn't notice I was here before certain other people come in, so I'm left waiting while someone else is getting service that walked thru the door 5 min after me. As I'm doing right now....????
The man that did my nails was super racist. He commented on my naturally curly hair and said that it looked like my hair was barbecued. This is exactly why I stopped going to these Asian owned nail salons. I'll never step foot in this place again. TRASH.
They do good on toes but she messed up my nails BAD. I had to just leave, the polish was obviously dirty leaving lumps but she was trying to force it. 55$ ????
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Gadsden Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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