Hairline Beauty Supply

+1 508-795-3881

1049 Main St, Worcester, MA 01603 United States of America

Open Today: Closed

Quick Facts About Hairline Beauty Supply

Hairline Beauty Supply has a number of strengths and weaknesses based on the comments provided.

One of the strengths of Hairline Beauty Supply is that they carry a wide range of products for haircare. This is mentioned in a positive comment where the individual states that the store has the products they were looking for. This indicates that Hairline Beauty Supply has a good selection of items for customers to choose from, which can be a significant advantage for those who have specific haircare needs or preferences.

Another strength of Hairline Beauty Supply is that they have braiders at the back of the store who are described as kind. This suggests that there are some employees in the store who provide good customer service and are friendly towards customers. This can create a positive experience for those who interact with these specific individuals.

However, despite these strengths, Hairline Beauty Supply has a number of weaknesses that are highlighted in the comments. One major weakness is their poor customer service. Multiple comments mention that the customer service at Hairline Beauty Supply is horrible, disrespectful, and inconsiderate. This indicates that the staff may not be providing a satisfactory level of service to customers, which can lead to a negative shopping experience.

The return policy of Hairline Beauty Supply is also seen as a weakness. One comment mentions that their return policy is fraudulent and ridiculous. Another comment states that they only offer store credit instead of giving customers their money back, even in cases where the product has not been used. This can be frustrating for customers who are not satisfied with their purchase and want a refund rather than a store credit.

The comments also highlight issues of racial discrimination within the store. One comment advises against giving them business specifically for black people, and another comment mentions that black customers were followed throughout the entire store, creating a terribly uncomfortable experience. These comments suggest that Hairline Beauty Supply may not provide an inclusive and welcoming environment for all customers, particularly those from the black community.

In addition, there are comments about the owners and their family members being rude, disrespectful, and watching customers closely. This indicates a lack of professionalism and may contribute to the negative customer service experience mentioned earlier.

Overall, Hairline Beauty Supply has strengths in terms of their product selection and some employees providing good customer service. However, their weaknesses include poor customer service, a problematic return policy, issues of racial discrimination, and rude behavior from the owners and their family members. These weaknesses can greatly impact the overall shopping experience for customers and may dissuade them from returning to the store.

Best TL Reviews

Don’t ever go there! Their customer service is horrible, and their return policy is fraudulent and ridiculous.

Very disrespectful and inconsiderate.

I left and came back to the store within 10 mins because the flex rod that I bought was too short. I did not open the product or even remove the plastic. (I do not live in the area)

They refused to give me back the money and did not have a similar product To exchange for.

They offer only store credit which I didn’t want because I’m not coming back to this area again..

Black people Dont give them your business!!!

Wow very disappointed With this experience.

Do better.

TERRIBLE!!!

Recently I had a disheartening experience with this establishment. The worst part of it is that had been a loyal customer for over 6 years and one interaction completely overshadowed this. As an Asian-run business servicing the black community and specifically Black women, you would think they would show their consumer base more respect, unfortunately, that is not the case. I went into this store on a Sunday and rushed to purchased Marley hair to finish my hair to go to an event. One hour later I realized I picked up color 27 instead of the 30 I meant to because they were so similar. I returned to the store because I have exchanged a purchase several times before with no problem. I entered and began speaking with one of their service associates I knew very well asking about their return policy and engaging in casual conversation. As I placed the hair I intended to purchase in the bag and began walking with the associate up to the register, the young Asian male (one of the managers) walks up to me abruptly and yells at me saying WE DON'T DO RETURNS HERE, YOU NEED TO GO! He then invades my personal space and grabs the item out of my hands and walks away from me. As shaken as I was, I mustered up the courage to give him a piece of my mind and tell him how disrespectful and disgusting his behavior was. Upon all the business I have given this establishment, to just assume that I was stealing, without an attempt to engage me in conversation, on top of physically and abruptly grabbing something out of my hands IN THE MIDDLE OF A PANDEMIC, is pitiful. Furthermore, I urge my black community members to continue to invest in Black-Owned businesses. It is made clear time and time again that Asian beauty supply businesses view the Black community as an opportunity to line their pockets and not a people worth servicing with common respect.

Terrible customer service. The owner and his family will watch you like a hawk. And are extremely rude and disrespectful.

Black people DO NOT shop here!!!

The braiders at the back of the are very kind, but the people who work at checkout can be a bit abrasive and don't enjoy making conversation.

I been here once, I was followed in the store but I didn’t have any problems at all. They carried the products I was looking for. Not too many other options in the area. Considering driving 70 miles to CT for beauty supply store with better reviews.

FYI just because someone isn’t following you like a shadow in any other store, doesn’t mean they aren’t watching you like a hawk in their loss prevention department ????

Before I cashed out a male attendant stood by me as If I was going to run out...... Trash!!!!!!

Me encanta, tienen de todo para el cabello ????‍♀️

Entered with my black friends and were followed throughout the entire store. Terribly uncomfortable experience.