Quick Facts About Aqua Nails
Aqua Nails place has several weaknesses based on the comments provided. Firstly, there are concerns about the lack of attention to customer preferences and requests. In one comment, the customer requested a base coat underneath the color polish, but the nail technician disregarded the request, resulting in an unsatisfactory outcome. Another customer asked for a specific shape for their nails, but the technician refused to comply, leading to a negative experience. These incidents indicate a lack of customer focus and attentiveness to individual preferences.
Secondly, there are complaints about the quality of the services provided. Customers mention that their nails were not painted smoothly, chips occurred shortly after the application, and the shape of the nails was subpar. This suggests issues with the skill and technique of the technicians at Aqua Nails place. Additionally, one customer describes their experience as the worst they have ever had in a nail salon, indicating a significant lapse in service quality.
Furthermore, a number of comments highlight instances of rude and unprofessional behavior from the staff members. Customers report racially insensitive remarks being made in Mandarin Chinese, physical contact with a customer's child without permission, and customer complaints being met with loud and aggressive responses. Such unprofessional behavior has a negative impact on the overall customer experience and reflects poorly on the salon.
Sanitation issues are also raised in the comments. Customers express concerns about the cleanliness of the salon, specifically regarding the use of unsanitary-looking supplies, the inadequate cleaning of instruments between clients, and the reuse of files and buffers. These issues pose health risks to customers and indicate a lack of proper hygiene practices at Aqua Nails place.
On the other hand, there are a few strengths mentioned in the comments. Some customers appreciate the higher quality compared to other salons they have visited. In addition, although expensive, the salon offers consistent designs across multiple nails, which may appeal to customers looking for uniformity in their nail art.
However, the weaknesses, particularly the disregard for customer preferences, poor service quality, unprofessional behavior, and sanitation concerns, outweigh these few strengths. Aqua Nails place needs to address these issues in order to improve its reputation and provide a satisfactory experience for its customers. Measures should be taken to train technicians in customer service and proper hygiene practices, and efforts should be made to create a welcoming and respectful environment for all customers.
Best TL Reviews
Everything up to the polish was great! She didn't put a base coat under the color polish and I asked for it. The lady told me I didn't need it. I wanted it tho. So, she did not get a tip. My nails are ugly and the paint is not smooth. It's already chopping of and looks terrible. My toes are ok, but the paint is not smooth and I think it looks gross. Thankfully it's still the season to keep my toes fairly covered.
- I went Monday December 27th the lady that put my nails on she was nice then she sent me to a man to actually do my nails and he 1. didn’t ask me what shape I wanted , 2. Got mad because I asked him about the shape and purposely cut me, and 3. did my nails all wrong. He rushed to do my nails just to smoke a cigarette. After he got done I started to complain and I showed the lady what he did wrong and she fixed all my nails with no problem. She was so sweet and nice about it. Not to mention when he came in he was talking about me in Chinese. I told him to get tf away from me. And he did my nails TOO short after I told him to stop cutting.
Asked for simple French tip nails and when I asked for clear tips he tried to make me seem stupid because I wanted white acrylic powder over my nails but I do not like the white C shape nails because they make my nails look fat . That still didn’t work . I’ll stick to black owned nails spots
These people are rude and make racially insensitive remarks in the Mandarin Chinese language. I was berated and belittled my whole time here. A woman physically grabbed my daughter and pulled her out of the chair next to me to make room for someone. You could easily ask but do not touch my child!!!! Please do not go to this shop!!! They are very rude and unprofessional. This was the worst experience In a shop that I've ever had. (The woman who physically grabbed her is photographed)
They cut me and my nails are very lumpy, bad shape, and when I told them I didn’t like them they got loud at me and started yelling at my mom
It's better than other places that I have been & very expensive and they put 1 -2 of my fingernails crooked and they all do the same design
My experience here today solidified why I will never ever ever EVER come back! After getting my subpar pedicure with unsanitary looking supplies, my aunt and I reluctantly paid for an average at best job done. I turned to make sure my aunt had gathered her things when the old Asian nail tech made an inappropriate gesture regarding my aunts body shade and laughed. I was HORRIFIED!!!! What a demon from the darkest corner of hell!!!!! If she only knew the medical issues my loved one has endured… to make fun of her??? I was in complete shock, while my first instinct was to cuss her alll the way out, I didn’t want to embarrass/ stress my aunt who was already not feeling well. For anyone who is considering going here, I beg you please Do not do it!! Find somewhere else.. Do not give them your money to treat the people in the community like this!! If you have a weak moment, read this post, and think how you would feel if this was you.
They salon is not sanitary the entire time while getting a pedicure I had to ask for him to clean instruments. They dip instruments used into the pedicure water of each client after use and then put to the side for next client. No new files or buffers. Got no chip and less than 10 hours later 3 toes were completely gone not just chipped but polish peeled off. I went back next morning to request correction and was told I have to wait 30-40 min, requested a refund instead because I did not have time to wait after waiting not even 24 hours prior and was told no refund wait or leave. Terrible experience and dirty salon
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Aqua Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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