Quick Facts About Firstclass barbershop
Firstclass barbershop place has received several positive comments highlighting their strengths. One customer mentioned that they had a great haircut and shave by David Torres, who provided professional and courteous service. Another customer mentioned that they had a great experience and were immediately ushered to an open chair. They also commended the barbers Tony, Rich, Carolína, and Ritz, stating that they were some of the best barbers they've worked with. The comment mentioned that the barbers are constantly busy due to their excellent reputation locally.
Some customers also praised the customer service provided by Firstclass barbershop place. They mentioned feeling more confident and ready to take on the day after getting a haircut from the barbershop. Another customer stated that Ricky was extremely friendly and professional, with great attention to detail and skills with a straight edge.
However, there were a few negative comments that shed light on the weaknesses of Firstclass barbershop place. One customer had a negative experience when they brought their son in for a haircut. They explained that they had messaged the barbershop prior to their visit, requesting help in choosing a hairstyle for their son. However, they were met with confusion and were told to go online to pick something themselves. The result was not what they wanted, and their son, who is autistic, had a meltdown as a result. They also mentioned being charged more than the quoted price and feeling unwelcome if they didn't know exactly what they wanted or had "white people" hair.
Another negative comment highlighted a bait and switch experience. The customer had agreed to a straight razor shave on their face and head, but the barber ended up using an electric razor for both. When the customer raised their concerns, the barber insulted them and disregarded their feedback, leading to a negative interaction. The customer tried to reach out to the owner but received no response.
In summary, Firstclass barbershop place has strengths in providing a great haircut and shave, as well as offering excellent customer service. They have a skilled team of barbers and are often busy due to their positive reputation. However, they have weaknesses in communication and meeting customer expectations, particularly when it comes to providing guidance for choosing hairstyles and delivering on agreed-upon services. There were also instances of unprofessional behavior and a lack of response from the owner when customers reached out with concerns.
Best TL Reviews
First time walking in, no appointment. Was ushered to an open chair right away. Great cut and shave by David Torres! They gave me a professional, courteous and a surprisingly quick experience. I will be going back. Thanks David.
One of my favorite barbers. Since the move to the New York location in Deland the service and atmosphere has been amazing. Tony, Rich, Carolína and Ritz are all some of the best barbers I’ve had the pleasure of working with. Any of the other barbers I haven’t even worked with yet are incredible. Always try and make an appearance they are constantly busy, because of their excellent reputation locally.
I Facebook messaged them a few weeks prior to going with a picture of my son and his thick, long, curly locks. I explained that he didn't know what he wanted, that we were looking for someone who could help him choose a hairstyle. Was told to ask for a specific person. Went in and asked for that person, to be met with bewildered looks and a "that's just anyone ". They then proceeded to ask what he wanted, and told us to go online to pick something when we said we needed help figuring it out. Explained what we wanted. Didn't get that, but I told my son it looked fine. The barber told him it was an emo style. My sons face dropped, and I quickly assured him it was not and that he looked good. The barber took no cues and insisted it was what emo kids ask for specifically. Went home, and child (who I autistic) had a meltdown. Took a week to get him out of the house. Do not go here unless you know exactly what you want and do not go here with "white people " hair. They also quoted me $20 on Facebook, then charged me $30 in store... and I still had to tip.
I had a great experience. Happened to walk in and sit right down. I guess my timing was perfect for a Sunday morning. Thank you Chris!
The barber said he could do a straight razor shave of my face and head. When I sat down he said “ he could do straight razor shave on my face and do electric shaver on my head” I agreed he ended up doing electric razor on both face and head. It was a bait and switch. I paid for the service using square and left him a review like I am on this sight he reached out via my email only to insult me calling me a Ken and didn’t care what I had to say. What to take away from all this. If you offer a service you should be a man of your word and proceed with the agreed upon service. If you didn’t feel comfortable doing a razor shave then don’t agree to do one. He went on to call me names and insult me said that he didn’t care what kind of reviews I left. I took a screen shot of what he sent me in my email and I will showing Tony the owner as well as posting his response. Highly unprofessional and very self entitled. Update I reached out to Tony the owner via text said that he would get back to me never did. My google review was also blocked because I shared the insulting email from the barber I received service from I deleted the pictures so the review would at least make it to the page
Amazing customer service. After a haircut I always feel 100% more confident and ready to take on the day because I know they have me looking my best.
Ricky was extremely friendly and professional, his attention to detail and skills with a straight edge were on point. I will be back the next time I’m in town!!
Lo mejor en toda Florida, excelente personal, especialmente Tony y María los propietarios.
Gracias por su gran servicio.
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Firstclass barbershop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 03:00 PM |
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