Luxury Nails and Hair

+1 336-377-2252

180 E Hanes Mill Rd, Winston-Salem, NC 27105 United States of America

Open Today: -

Quick Facts About Luxury Nails and Hair

Strengths:

1. Short wait time: One comment mentions that there was no wait on a Friday at 6, indicating that Luxury Nails and Hair typically has efficient service and minimal waiting times.

2. Skilled manicurist: A customer praises the manicurist for doing a really good job with their gel manicure, suggesting that the staff at Luxury Nails and Hair are highly skilled and can deliver quality services.

3. Friendly and accommodating staff: Multiple comments mention the friendliness and professionalism of the staff. One customer specifically highlights that the staff caters to their needs as a disabled individual, showing that Luxury Nails and Hair goes above and beyond to make all customers feel comfortable and respected.

4. Clean and organized environment: Customers appreciate the cleanliness and organization of the salon, indicating that Luxury Nails and Hair maintains a hygienic and visually appealing atmosphere.

5. Upgraded facilities: A comment mentions that the salon has undergone improvements, such as comfortable chairs and calming music, suggesting that Luxury Nails and Hair values enhancing the customer experience.

Weaknesses:

1. Pricey for basic services: One customer mentions that they found the salon to be expensive for basic services. This suggests that Luxury Nails and Hair may have higher prices compared to other salons offering similar services, potentially making it less accessible to budget-conscious customers.

2. Inconsistent durability of nails: A comment mentions that their nails did not last long and that they had to get them fixed multiple times. This inconsistency in the durability of the nail services implies that there may be inconsistencies in the quality of the services provided at Luxury Nails and Hair.

3. Rushed work: A customer suggests that a particular manicurist, Amy, may rush through the service, resulting in poorly done nails. This indicates that there may be instances where the technicians at Luxury Nails and Hair prioritize speed over the quality of their work.

4. Unequal skill levels among technicians: Another comment recommends one technician, Lily, while expressing dissatisfaction with the others. This inconsistency in skill levels among the staff at Luxury Nails and Hair suggests that the overall quality of services provided may be inconsistent as well.

To address these weaknesses, Luxury Nails and Hair could consider the following strategies:

- Price adjustment: The salon could reassess its pricing structure to ensure that the prices are competitive and reasonable for the services offered, enabling a wider range of customers to access their services.

- Quality assurance measures: Implementing quality control measures to ensure consistency in the durability and workmanship of nail services can help address the issue of subpar nail durability and rushed work.

- Training and development programs: Providing ongoing training and development opportunities for all staff members can help improve and maintain the skill levels of the technicians, ensuring consistent quality across the board.

- Addressing customer concerns: Actively addressing and resolving customer complaints and concerns, such as those about rushed work and inconsistencies in skill levels, can help improve customer satisfaction and retain their loyalty.

Overall, while Luxury Nails and Hair has strengths such as short wait times, skilled staff, a friendly atmosphere, and a clean environment, it should work on addressing weaknesses related to pricing, durability, rushed work, and skill inconsistencies to ensure a consistently positive customer experience.

Best TL Reviews

I love going here. Not a wait on a Friday at 6. The manicurist did a really good job with my gel! Thought they were a little pricey for a basic service. But I would definitely go back.

Got in and out quick. Staff was very friendly. Place was clean and very organized. Decor is lovely. I really enjoyed the collection of Whitney Houston music videos that played on the flat screen tv

Great experience, professional, all around nice people. I'm disabled and have mobility issues. They make my visits easy and enjoyable. They really make me comfortable and cater to my needs always. They're the best.

Amy and Lilly are so amazing!! This is the place to have your nails done!! They're sweet and so talented!!

I’ve given them multiple chances. They last less than a week. When you go to get it fixed they make a big deal about having to fix it. They fix it but it looks nothing like the other ones. I recommend Lily but the others are just rushing it.

I really appreciate the staff at Luxury Nails and Hair for taking care of my family. My Grandma Margaret really enjoyed her time getting her second mani/pedi EVER! We had a tough week since her mother, my great grandmother, Grandma Alta, passed away last week. So I'm thankful for the staff for being so kind and making her feel relaxed and comfortable.

‘ I use to come here all the time to get my nails done ‘ the first incident happened a year ago I came and got my nails done two days later 2 nails popped off I still gave them the benefit of the doubt so just a few days ago I came and Amy did my nails for my beach trip ‘ I got in the pool it’s like my nails started popping off long story short 3 nails came off yes I was able to come back and get them fixed but I honestly think it’s something with the acrylic Amy use to do really good i think she rushes now which causes her work to be done poorly after the second time I will not be coming back

Well alot has changed here!! I'm thankful for the upgrades. Nice comfortable chairs, calming music and overall great experience!!