Professional Nails

+1 301-527-9625

11 N Summit Ave A, Gaithersburg, MD 20877 United States of America

Open Today: -

Quick Facts About Professional Nails

Professional Nails place has received a variety of feedback from customers, highlighting both strengths and weaknesses of the establishment. In order to provide a comprehensive analysis, we will examine the strengths and weaknesses based on the comments provided.

Starting with the strengths, one customer mentioned that Tiffany always does their nails and is able to replicate the desired design accurately or even better. This indicates that Tiffany is a skilled nail technician who consistently delivers satisfactory results. Another customer commended the pedicure service provided by a younger lady, indicating that this staff member excels in providing quality pedicures. Furthermore, one customer appreciated the glow-in-the-dark nails done by Jason, emphasizing a positive experience and result.

Moving on to the weaknesses, several customers complained about the quality of service they received. One customer highlighted that their natural nails were aggressively filed despite requesting a more gentle approach. This lack of attention to customer preferences and refusal to accommodate reasonable requests reflects a weakness in customer service. Another customer expressed dissatisfaction with the acrylic nails they received, stating that the design did not match their preference and the application seemed rushed. Additionally, they mentioned that their nails broke easily after the visit, suggesting a lack of skill or proper nail care techniques.

Several customers also criticized the professionalism and communication of the staff members. One customer mentioned that they were not greeted upon arrival, and another customer stated that one of the owners did not inform them of any changes to their appointment despite being aware of a scheduling conflict. These instances indicate a lack of professionalism and clear communication with the customers.

Another weakness highlighted by a customer was the inconsistency in pricing. They mentioned being charged a higher amount than initially agreed upon and experienced difficulties in resolving the issue with the owner. This inconsistency in pricing can lead to customer dissatisfaction and mistrust.

Furthermore, some customers expressed disappointment with the overall experience at the salon. One customer had to wait for hours during their visits, leading to frustration and potentially wasted time. Another customer mentioned a negative experience with a nail technician who did not provide the desired design and became angry when the customer requested changes. These instances indicate a lack of attention to customer satisfaction and a failure to meet expectations.

In summary, the strengths of Professional Nails place include skilled nail technicians, as evidenced by positive feedback about Tiffany and Jason's work. Additionally, customers appreciate certain services, such as the quality of pedicures. However, weaknesses include issues with customer service, professionalism, communication, and inconsistency in pricing. The negative experiences described by customers highlight areas where the salon can improve in order to provide a more satisfactory experience for their clientele.

Best TL Reviews

If I could give this place 0 stars I definitely would. Let me start off by saying I’m usually a nail biter so growing out my nails with dip powder has made a huge change and is very important to me. The man that did my nails there started aggressively filing my nails when I asked him to be more gentle since these are my natural nails he started laughing and said it’s okay. This is how my nails ended up after I got up and walked away and paying a total of $50, mind you $35 for pedicure. You do the math it’s ridiculous. They will be hearing from my bank and needless to say I will never in my life go back.

Honestly I’ve been going here for 4 years now and I’m never disappointed when I walk out! Tiffany always does my nails I’ll her an inspo and she does it just like it or even better ! 10/1000!!

I have never written a review for a nail salon but i had to for this place. My friend recommended this salon so I decided to come; when I walked in they barely greeted me. When I told one of the owners that I wanted acrylic nails and a pedicure, she told me it would be $60.

They had one man there prepping my nails to put the acrylic nails on and he drilled my nails for so long that it was starting to burn, my real nail is now paper thin. When Jason (the owner) did my nails they did not come out how I wanted them to at all! I had to keep asking him to fix it my nails and it just seemed like he rushed all the way through. He didn’t even give me the colors I wanted but I had to leave to go somewhere anyways so I just didn’t say anything. My design wasn’t even that difficult compared to the pictures they have on their instagram.

When it was time to check out he upcharged me $10 more for whatever reason but I just let it be because $70 wasnt much anyways.

I went back the next day to have the other owner Tiffany fix them and it still was a rush job compared to her pictures of the nails she’s done on instagram.

Literally that within that week I had MULTIPLE nails break in the middle and it hurt so much! I realized my real nails split in half as well. I don’t even do anything to make my nails break easily! I have never had an experience like this before and literally will never go back.

The best thing about here was my pedicure that was done by this younger lady and literally that’s it.

Several times I've come here and had to wait for hours. I never complained because I always felt my nails were worth it. But today was the FINAL straw. I had an appointment with Jason that I made a week ago. I drove 35 min to my appointment and NO ONE was there except 1 lady who I've never seen before. I told her I had an appointment for a fill with Jason. She kept trying to get me to go to someone else that she could call in. I told her I made the appointment with Jason and if he was not available I would wait for Tiffany. She offered a pedicure while I waited and I said OK. It was my birthday weekend and I need it done anyway. During the pedicure she let it be known that Tiffany and Jason were not answering the phone. She told me to call. I did and he apologized and said he had an emergency. I understand emergencies happen however I wish I would have forgotten a phone call letting me know before I made the 35 min drive. He said he would offer to cover my gas by giving me $20 off. He also mentioned that he nor his wife would be coming in and that he would get his brother to do my nails. Considering it's my birthday and that is not what I wanted I said no thank you and I would pay for my pedicure and leave. The lady acted as if she didn't understand what I was saying and continued to charge me $40 for my pedicure. I called Jason back and he said no it's $10 off. I said no, you said $20 off and either way she has already charged me. He offered no resolution. I filed a claim with my bank as fraud and I will not be returning.

A couple of nail tech here are good. I got my manicure done a couple of times here. The pedicure is horrible. She does not want to scrub my feet. She cut my toe nails, cleaned it up and ready to put gel on it. And when I asked her about scubbing my heel etc. She told me $5 more which is not my issue, but other places I go, do thw basi scrubbing and extra for callous removal. Even the sugar scub that they usually use on the legs, she did grudgingly. This is my 2nd time doing pedicure here and it's been same experience. I won't go back there for pedicure.

Very bad service, the girl Tifanny was very arrogant and to go do other nails she was doing me a different design and incidentally something totally ugly and she left me there without telling me I'm done and she left to do my nails or another client and then another boy came to trying to fix what she had done and everything was leaving my nails ugly so I told them that they better do something else on that nail because she couldn't do it as it was in the image and she still comes in angry saying why didn't I tell her before and she never told me that she couldn't do that design. It's not my fault it's hers for not saying what she can and can't do.

They are horrible! The owner criticized my nails because I didn’t come to her establishment to do them. And then one of her workers spoke about my eyebrows because I didn’t do my eyebrows with them! I will never go back there! Very unprofessional! What happen to supporting each others businesses! SMH

Loved my nails. Jason did them and they’re glow in the dark. So cute. Definitely 10/10