Ocean Club Nails

+1 904-432-8416

1448 Sadler Rd, Fernandina Beach, FL 32034 United States of America

Open Today: -

Quick Facts About Ocean Club Nails

Ocean Club Nails has received mixed reviews based on the comments provided. While some customers have had positive experiences, others have had negative experiences. In this analysis, I will discuss the strengths and weaknesses of Ocean Club Nails based on the comments mentioned.

Strengths: 1. Relaxing atmosphere: One customer mentioned that the atmosphere of Ocean Club Nails is relaxing. This is a significant strength as it contributes to the overall experience and makes customers feel comfortable during their visit. 2. Professional staff: Multiple customers praised the professionalism of the pedicurists and nail technicians at Ocean Club Nails. This is essential for building trust and ensuring that customers feel confident in the services provided. 3. Excellent pedicures and manicures: Several customers highlighted that they received excellent pedicures and manicures at Ocean Club Nails. This indicates that the salon is skilled in providing high-quality services.

Weaknesses: 1. Poor customer service: One customer had a negative experience involving a technician who exhibited poor customer service. The technician did not apologize for causing an injury and did not provide the expected services such as cuticle work, hot towel treatment, or hand massage. This demonstrates a lack of attention to customer needs and satisfaction. 2. Inconsistent quality: Another customer expressed dissatisfaction with the quality of the service. They mentioned crooked and chipped nails, as well as residual glue and improper nail finishing. This inconsistency in quality suggests that the salon may not have strict quality control measures in place. 3. Lack of communication: In some instances, there seems to be a lack of effective communication between customers and technicians. One customer mentioned that the technician did not understand their request for glue removal and instead questioned what they meant. This suggests a potential language barrier or a lack of attentiveness on the part of the technician.

These strengths and weaknesses highlight key aspects of Ocean Club Nails. The salon excels in creating a relaxing atmosphere and providing high-quality services, as mentioned by multiple satisfied customers. However, there are areas of improvement, such as addressing customer service issues, maintaining consistency in service quality, and improving communication between staff and customers.

To enhance customer satisfaction, Ocean Club Nails could consider implementing the following strategies: 1. Customer service training: Providing training to technicians on effective communication, problem-solving, and customer satisfaction can help improve the overall customer experience. 2. Quality control measures: Implementing strict quality control measures, such as regular inspections of the work done by technicians, can prevent inconsistent service quality and ensure that customers receive excellent results every time. 3. Addressing customer feedback: Taking customer feedback seriously and taking immediate action to rectify any issues can help regain trust and loyalty from dissatisfied customers.

In conclusion, Ocean Club Nails has both strengths and weaknesses based on the comments provided. While the salon is praised for its relaxing atmosphere, professional staff, and high-quality services, there is room for improvement in customer service, service consistency, and communication. Implementing strategies to address these weaknesses can help Ocean Club Nails enhance customer satisfaction and create a positive reputation in the industry.

Best TL Reviews

The best pedicure I've ever had. It literally put me and my husband to sleep. The atmosphere is so relaxing and the pedicurist is so professional. We drove over 100 miles to spend the weekend in that area. We now plan to drive that distance to visit Ocean Club Nails. We look forward to our next visit. I also had a gel manicure while there. Everything was so inviting and worth the ride.

While having my dip mani and getting them buffed to prep the tech nearly ground through my nail, he then caught the edge of my nail with the grinder and separated it from the skin as well as ripping the corner of my nail off leaving a missing chunk. I asked him to fix it and his reply was “it’s fine” until I argued and demanded he correct it. At this point my finger was bleeding and he continued without even apologizing. Throughout having my nails done other techs were constantly correcting him and watching him intensely. He was even yelled out for grinding my nail above the open dip powder container, which all of my nail grindings were falling into. The final nails ended up shaped terribly and crooked, bubbles in them, and uneven. There was no cuticle work done, no hot towel, no rinsing, not lotion or hand massage. It was overall the worst experience I have ever had getting my nails done. Please do not waste your time or money going here.

Not happy at all. We went to do my daughters nails and there was glue all over my daughter's fingers. I told the lady if she could clean it and she said "what do you mean by having glue all over" she finally clean it but she put the nails very bad. I was expecting a good job for $60+ tip but look at this pictures. The result was not pretty. The nails were not finish with a nice and clean cut, two were crooked and chipped, alot of residual everywere around the nails. Not going back ever.

I went to go get a pedicure after a year or so of not getting one. Kathy was so sweet and took such good care of me. I’ve never had someone be so kind and thoughtful when performing this service before. I will definitely be asking for her again. Sweetest lady ever

No fuss, squeezed me in as walk-in, SUPER affordable! They were very nice and did a great job! They flawlessly did my nails and I am a happy camper. I'll definitely be coming back.

This place is very clean. Wonderful pedicure. They are all amazing. My fourth time here and every time has been great. Thank you. We will be back!

High-quality manicures here, they take the time to thoughtfully discuss what you want and what will look good. Excellent Service!!! Great People!! Definitely coming back.

My nail technician went above and beyond to make my first experience at here! I really appreciate her taking the time to explain each step with me. Highly recommend!